1/5 Sophie F. 1 year ago on Google
Bought
a
product
online
to
collect
in
store,
sent
my
partner
and
father
to
collect
as
it
was
a
large
chest
freezer
and
I
would
never
be
able
to
lift/carry
never
mind
fit
in
my
car.
Provided
my
partner
with
not
only
the
confirmation
email,
collection
details
but
also
my
driving
licence
and
bank
card.
They
refused
to
give
him
it,
stating
I
had
to
be
there
and
it
wasn’t
their
problem,
that
it
stipulated
this
in
the
email.
It
did
not,
the
email
says
to
provide
an
in
date
form
of
ID
that
matches
the
name
on
the
argos
card
-
no
where
on
this
email
does
it
state
that
I
must
be
present.
And
even
if
this
were
the
case
a
simple
explanation
would
have
went
a
long
way.
Rather
than
the
“lovely”
(and
I
use
that
term
loosely)
female
colleague
stating
it
was
not
her
problem
whilst
screwing
her
face
up
into
something
less
than
appealing.
The
store
manager
kindly
“backed
up
his
pal”,
advising
those
were
the
rules
and
nothing
they
could
do
about
it.
The
email
does
not
say
this
and
I
confirmed
with
a
follow
up
call
to
the
customer
service
number
on
the
back
of
the
receipt,
who
also
advised
if
my
partner
had
the
email
alongside
my
ID
there
is
no
reason
why
he
could
not
collect
it.
It
appears
wishaw
argos
like
to
be
a
force
of
their
own,
acting
the
jobsworth
and
employing
customer
service
colleagues,
who
wouldn’t
know
the
definition
of
service
if
it
hit
them
in
the
face.
A
disgusting
encounter
that
never
should
have
happened,
again
backed
up
by
their
own
customer
service
telephone
line
(which
was
provided
by
the
store
manager
btw).
So,
I’d
love
to
know
who
is
lying
the
Wishaw
store
or
their
customer
service
number,
and
considering
I
have
had
others
collect
my
items
on
my
behalf
previously
from
the
Hamilton
store,
I
think
Wishaw
wins
that
one.
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