1/5 Heather K. 7 months ago on Google • 15 reviews
EDIT:
Unfortunately
this
edit
has
to
be
made…we
just
received
a
phone
call
at
8:30
pm
at
night.
My
husband
answered
the
call
from
the
owner
who
proceeded
to
argue
and
say
that
they
have
the
best
service
in
traverse
city
and
that
we
should
have
told
them
orders
were
wrong
before
writing
a
review
(which
we
did
and
have).
He
was
extremely
aggressive
and
made
excuses,
blaming
us
for
the
error.
He
aggressively
asked
well
what
would
you
do
to
make
this
right
to
which
my
husband
answered
maybe
have
a
order
double
check
in
place
(which
us
not
our
job
as
a
customer
to
come
up
with
a
solution)
and
to
not
call
your
customers
and
attack
them
at
8:30
at
night.
So
incredibly
unprofessional
and
unkind.
All
that
would
have
need
to
been
said
was
man
we
are
so
sorry
we
got
it
wrong.
I
just
wanted
to
call
and
address
it
right
away.
Can
I
get
your
pizza
made
for
you
for
tomorrow
night
on
us?
Or
a
simple
response
to
this
review
‘sorry
we
got
it
wrong,
we’d
love
another
chance
to
make
it
right’
would
have
been
much
more
appropriate.
[Original
Review]
I
was
trying
to
give
some
grace
before
reviewing,
as
I
know
it
is
tough
to
find
help
right
now.
When
the
new
pizza
menu
came
out
years
ago,
we
ordered
right
away
and
it
was
AMAZING.
Unfortunately
for
at
least
the
last
six
to
nine
months
we
have
been
really
disappointed
with
every
single
carry
out
order.
Everytime
there
is
something
majorly
wrong
with
our
order.
Sandwiches
with
the
total
wrong
ingredients,
salads
missing
half
the
toppings,
and
pizzas
made
incorrectly.
Tonight’s
order
is
what
pushed
me
over
the
edge
to
write
a
review.
We
ordered
via
the
app
and
my
husband
went
to
pick
up
at
our
scheduled
time.
Upon
arrival
they
said
they
gave
out
pizza
to
someone
else
and
it
was
too
late
for
them
to
make
another.
The
ovens
were
already
off.
(Our
scheduled
time
through
the
app
was
7:50).
Nothing
was
done
to
try
to
right
the
issue
other
just
refunding
us.
Of
course
it
is
now
too
late
to
order
from
anywhere
else
as
well.
I’m
really
bummed
because
when
the
pizzas
first
came
out
they
were
spectacular.
With
higher
prices,
I
should
be
at
minimum
be
able
to
get
what
I
ordered.
We
won’t
be
back.
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