5/5 Tao G. 2 years ago on Google
Shower
facet
or
trim
kit
replacement
could
be
either
a
simple
DIY
project
taking
30
mins
or
a
frustrating
project
giving
you
nightmare.
That
is
why
it
took
me
a
few
years
to
finally
take
on
this
project.
First,
you
need
to
select
the
right
trim
kit,
hoping
it
will
just
fit
the
existing
rough
in
valve.
If
it
does
not
fit,
it
is
like
opening
a
can
of
worms.
Replacing
a
rough-in
valve
is
very
difficult,
it
is
even
challenging
for
professional
plumbers.
I
came
to
Richert
Lumber
ACE
Hardware
Pleasanton.
After
talking
to
Clint
about
my
project,
he
started
to
search
from
the
catalogue.
Clint
is
so
nice
and
patient,
we
ended
up
spending
45
mins
to
help
me
make
the
selection,
then
he
called
me
when
the
products
arrived.
My
house
is
only
10
years
old,
but
new
trim
kit
of
the
same
brand
is
not
compatible
with
the
existing
rough
in
valve!!!
It
was
where
my
nightmare
started.
After
I
told
Clint
about
the
issue,
he
called
the
supplier
multiple
times,
finally,
it
was
concluded
that
a
new
valve
was
needed
for
the
new
trim
kit.
Back
and
forth,
I
consulted
many
of
them,
most
of
them
said
it
is
NOT
possible
to
install
a
new
one
unless
you
make
a
bigger
opening
using
the
remodeling
plate,
which
would
not
fit
the
style
of
other
bathroom
hardwares.
The
project
was
stuck,
so
I
was
in
desperation!...
Long
story
short,
Mr.
Clint
stood
by
me,
guiding
me
through
the
whole
process
with
many
phone
calls,
believing
that
it
is
still
doable
to
replace
the
valve.
Finally,
when
I
sent
him
a
picture
of
finished
installation,
he
replied
that
the
gap
between
handle
and
plate
seems
to
be
a
bit
bigger
than
shown
in
the
catalogue.
Wow!!!
Amazing
Clint
simply
takes
this
project
as
if
it
were
his
own,
his
obsession
to
the
customer
satisfaction
is
impeccable.
Richert
Lumber
ACE
hardware
is
not
just
for
the
products
they
sell,
it
offers
every
customer
with
its
true
service
at
its
best.
Every
time
we
walk
into
the
store,
we
are
greeted
with
friendly
smile
and
expert
advice.
There
are
many
people
like
Clint
in
the
store,
Thank
you
all
so
so
much
for
your
excellency
in
customer
service,
our
neighborhood
store!