I don’t usually leave reviews but I just couldn’t leave this unsaid. I made an appointment to go in and try the facility before signing up for a membership. The appointment was at 1, and I was told to arrive early so I got there 10 minutes before. The door was locked and I waited outside for about 5 minutes calling to let them know I was there, I was about to just leave but someone who was already a member let me inside. Then I sat in the front area for about another 5 minutes and a lady finally came to check me in. It was well past 1 at this point and I tried to sign everything fast so I could get started and she insisted on showing me everything in the building before I started the workout, even after I asked if I could do that after the class, and the lady (name was Kristen I believe) says she’ll just “put me in the next class”, without even asking me. I was on a schedule and did not have time to wait for the next class, I showed up early and everything and I’m extremely annoyed that she wasted my time like that.

Zero stars. Kristen the GM is terrible and is not willing to solve any issues. My granddaughter and I joined in 9/21 and canceled in 12/21. all was fine with no billings then in 10/22 they charged my account $590 for my account and $390 for my granddaughters. Past dues??? I was told there was no cancelation letter in my file. Seriously I was not billed for months because I canceled. The letter which is not in my file is between them and who has access to their system. I filed a complaint with BBB.

The management here is atrocious, specifically a girl named Kristen. I’ve seen high schoolers that are more professional and I will be seeking a new establishment. Do better.

I absolutely love the variety of classes, flexibility of time, and how clean the facility is. The workers are all friendly and helpful too. The only thing I would change is the size of the saunas. I’m 5’11” and have a hard time comfortably doing simple poses such as a sun salutation when standing or a cobra when laying down. Everything else about Hotworx is wonderful.

Omg...I am excited to be back @ Hotworx that is under new management. The new Team has turned the studio around 💯%. The energy is amazing n the studio is clean. I recommend everyone come back and give it a try.

I would give zero stars if I could. Without going into too much detail, I’ll just say the only thing I’ve gotten out of this gym is uncomfortable experiences. They let me try a class for free and it went well so I got a membership. All down hill from there. 9/10 whoever is working is on a cell phone acting like me simply being there is an annoyance. Most of the time one or two of the saunas aren’t working. While packing my gym bag I overheard the girls at the front desk saying incredibly disrespectful things about our military and that was enough for me. I won’t support a business that doesn’t support me. I’ll be going to the Southern Pines location from now on.

HOTWORX is a unique fitness experience that is exactly what this area needed. The staff is friendly and the facility as always clean. Working out in heat might not seem appealing to some but once you try it, you’re hooked. The isometric classes offer great diversity for toning your whole body or focusing on some problem areas. The HIIT bikes and weight zone are a great addition that gives you easy ways to cross train your workout and reach goals. I love the scheduling app and virtual instructor aspect of the studio most of all plus the fact that they are open 24 hours! Definitely give it a try - first class is free!

The new management is absolutely amazing! Many things to love about this gym and the friendly faces make it all the better. If you haven’t been, you need to try out a session! Nate & Brian are the best.

Absolutely amazing!! I just moved here from Colorado and I had a membership there and couldn’t wait to get back! When I saw there was a Fayetteville location I was so excited. The staff is so kind and the workouts always make me feel strong and motivated. The price is worth the personal training experience you get while benefiting from the sauna, along with the free weights!

As a DoD employee, it’s great to see veterans working at this studio - such a warm and friendly environment! The 24hr access and flexibility on booking sessions is great for our busy work schedules. The infrared benefits can be felt within a week … a must add to your daily to-do’s!!

Decided to try this place cause I heard all the good things about it and wanted to give it a try. The lady at the front was kind of rude and acted as if I was such an inconvenience being in there. I think her name is Kristen. I was really disappointed because I thought it was going to be relaxing and all I could hear was her vacuuming. Once I got done with my workout I tried to ask her a couple of questions and she was on her phone the whole time and had me repeat myself a million times. I definitely will not be back to this location.

I absolutely loveeee going to hotworx. I just recently got my membership, and have been going every single day. Before COVID I was going to a regular gym that offered fitness classes, and they were fun to go to but I didn’t see the results as much as I do at this fitness center. Combing the infrared heat with a workout truly leaves your body feeling rejuvenated. I always leave feeling so good about myself from the accomplishment of getting my workout in for the day. I highly recommend going to this fitness center, it’s definitely worth the money!!

Brian and Nate have made a big difference. The atmosphere is friendly and inviting as well as super clean. They are always willing to answer questions and help guide me in the right session for my fitness goals. So happy I joined.

I'm so glad my wife convinced me to join. As a disabled vet and an amputee I find that the infrared heat helps drastically with the swelling and stiffness I get. The HIIT session are great for my range of motion and to strengthen my leg. Added bonus is the staff is friendly and knowledgeable and are also vets. I will always support a small business that supports are military.

I love Hotworx! The workouts are challenging, but so fun! I love the variety of workouts Hotworx has to offer. It’s great to go with a friend.

Love this place! The staff is friendly and helpful. The facility is clean and attended to well. Love the benefits of the sauna during workouts-can’t day enough about this place!

I've been to a lot of hotworx in NC and this one seems to be the worst one. The environment is so weird, the lady at the front is just on her phone the entire time. Their isnt any music playing even though they have a speaker(btw i cant connect to it because its connected to an iphone which isnt playing music lol). I tried to bring a first time guest with me and I couldn't because no one was there even though the hours clearly say someone should have been there when we went. Its their lost she went to apex and opened her account there.. Honestly it's just weird vibes, if you go to any other hotworx you will know that the environment is usually very bubbly and welcoming. I'm giving it two stars because if you are experienced you pretty much can just help yourself and thats where I'm at right now with this location. They have a free weights section with a free bar which is awesome cause most hotworx don't but they only have enough to put 45lbs on each side which is nothing. If you really want to try hotworx because you love the concept and don't mind driving the Apex location is awesome and they go above and beyond to help you!

I wanted to add something extra to my workout routine and figured I would give hotworx a try after hearing about it. I did the free class and immediately wanted to sign up. I had issues with my card saving (which was my problem with my bank, not hotworx problem) so I started off a bit rough. I wish I could remember her name who initially helped me, she was so kind and honestly was at least 60% of the reason I felt inclined to join. I came back that following monday to finish signing up and ended up with someone else helping me who honestly wasn't much help at all. She went against a lot of what the first girl said and kind of ran through everything leaving me with so many questions. A totally different vibe than the first girl. I now have everything settled though and have thoroughly enjoyed the classes I have taken and HIGHLY recommend hotworx to everyone. I was also notified that the second lady I had dealt with is no longer there which was nice to hear. Taylor and Tatiana (if I spelled their names wrong I am so sorry) were absolutely amazing, I typically come early in the morning before employees were there so it was the first time I've seen them. They helped answer my questions from sign up and handle everything to where I am again loving it. TL:DR; Try hotworx, you'll love it.

Very cool (actually hot, lol) concept! Love the heated workouts and infrared. Sweated more than I have in just about any other workouts. Clean facility too.

Love this place! Infrared has many health benefits so I wanted to give it a try. I love the small-scale workout environment and that I still have the option to lift weights if I’m not feeling the sauna that day. Definitely recommend!