2/5 S A. 6 months ago on Google
I
brought
in
7
pieces
to
get
framed
at
Museum
Quality
Framing.
I’d
had
art
pieces
framed
before
(at
another
business,
not
Museum
Quality
Framing)
so
I
went
in
aware
that
this
type
of
service
would
cost
more
than
other
options.
If
saving
money
was
the
primary
concern,
I’d
buy
frames
at
Michael’s
and
call
it
a
day.
I
wanted
the
pieces
framed
properly
and
framed
well
so
I
decided
to
take
them
to
Museum
Quality
Framing
after
seeing
all
the
good
reviews.
Sam
helped
me
pick
out
frames
and
suggested
different
ideas
to
really
make
the
art
stand
out
and
although
I
thought
it
was
expensive,
I
knew
I
was
paying
for
quality
work
and
I
left
their
store
really
excited
to
see
the
final
product.
I
was
quoted
around
3
weeks
but
got
the
call
from
Sam
saying
the
art
was
ready
after
only
about
a
week
or
so.
I
stopped
by
to
pick
up
the
framed
pieces
and
loved
the
results!
I
felt
like
I
really
got
what
I
had
paid
for
until
I
got
home
and
saw
that
one
of
the
pieces
had
been
scratched.
I
took
that
piece
back
to
Museum
Quality
Framing
and
was
told
that
the
only
option
I
had
was
to
provide
another
piece
and
that
they
could
swap
it
out
for
me.
No
effort
was
made
to
try
and
refer
back
to
the
documentation
Sam
had
made
of
the
condition
of
all
the
pieces
at
time
of
drop
off
which
said
nothing
about
any
scratch
(because
the
scratch
wasn’t
there
when
I
dropped
it
off)…
the
pieces
were
laid
out
flat
and
in
their
plastic
wrapping
when
Sam
and
I
had
them
laid
out
picking
out
frames
and
the
scratch
would
have
been
clearly
visible
if
it
was
there
then.
I
was
just
told
that
matte
pieces
like
that
“could
get
scratched
just
by
looking
at
them”
or
“it
could’ve
gotten
scratched
by
the
artist
when
they
were
signing
them”…
unfortunately
for
me,
the
only
option
I
was
given
was
to
provide
a
replacement
piece
of
art
at
my
own
expense
and
they
would
swap
it
out
of
the
frame
for
me.
The
experience
just
made
me
sad
if
anything
because
the
quality
of
their
work
is
outstanding.
I
just
wish
they
showed
more
empathy
at
having
damaged
the
art
and
not
just
avoided
any
conversation
of
how
to
help
make
things
right.
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