5/5 John R. 6 months ago on Google
My
nine
month
old
son
recently
contracted
a
viral
upper
respiratory
infection
and
we
were
referred
to
Arkansas
Children’s
Hospital.
My
son
was
given
first
class
care,
and
I
first
class
support
during
our
five
day
stay.
In
the
ER
we
met
a
wonderful
woman
named
Kim
who
went
WAY
above
and
beyond
the
call
of
duty.
When
I
found
myself
in
need
of
a
set
of
nail
clippers,
a
lesson
in
irony
was
waiting.
Due
to
the
greater
wisdom
of
bureaucracy,
nurses
at
ACH
are
forbidden
from
clipping
finger
or
toenails.
Therefore,
no
clippers
were
available.
Ms
Kim
was
kind
and
generous
enough
to
go
to
the
store,
(after
her
graveyard
shift
ended)
purchase
a
set
of
nail
clippers,
return
to
her
place
of
employment,
and
deliver
them
to
me!
It
was
no
small
gesture,
and
greatly
appreciated.
Once
my
son
and
I
were
moved
to
the
third
floor
where
we
would
remain
throughout
the
rest
of
our
stay,
the
level
of
care
and
consideration
was
mind
blowing.
I
mean
it’s
a
hospital
and
not
a
luxury
spa,
but
not
once
did
a
staff
member
enter
our
room
and
leave
before
asking
if
my
son
or
I
needed
anything.
The
doctors
were
forthcoming
and
articulate
in
answering
our
questions.
The
opinions
of
my
wife
and
I
were
considered
as
part
of
the
equation
that
would
form
my
sons
plan
for
treatment.
This
was
new
to
us
and
gave
us
a
sense
of
control
over
the
care
our
son
was
to
receive.
The
nurses,
techs,
and
respiratory
therapists
would
work
in
the
dark,
or
delay
tasks
to
avoid
waking
my
son
when
he
was
able
to
sleep.
Baylee
and
Glenn
were
two
of
the
nurses
who
were
extremely
thoughtful,
considerate,
creatively
resourceful,
kind,
and
generous
in
their
care.
They
found
and
brought
in
toys
and
treats
and
entertaining
distractions
for
our
wee
one.
During
the
five
days
at
ACH
there
were
countless
staff
members
from
all
departments
that
found
a
way
to
make
our
time
there
better.
Late
one
night
while
out
searching
for
snacks
a
lady
paid
my
tab
when
we
both
realized
that
my
cash
was
useless
at
the
automated
teller.
One
morning
a
member
of
the
med
flight
crew
paid
for
my
breakfast
after
I
left
my
wallet
in
our
room.
On
day
two
of
our
stay,
while
waiting
for
an
elevator,
I
met
Ms
Fatima
from
the
family
services
department.
She
was
an
absolute
delight
to
converse
with,
and
would
announce
to
those
around
any
time
she
saw
me
thereafter,
“There’s
my
elevator
buddy.”
Ms
Fatima
was
very
knowledgeable
and
eager
to
assist
me
with
directions
to
different
locations
within
the
hospital.
She
made
me
feel
like
an
extended
family
member.
We
send
our
deepest
gratitude
to
all
those
who
assisted
and
supported
our
son’s
time
at
ACH.
He’s
recovering
nicely
and
happy
to
be
home
with
his
family.
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