2/5 Nichola N. 8 months ago on Google
I've
been
on
the
fence
about
leaving
a
review
for
this
company,
3
years
to
be
exact.
The
purchase
of
our
floor
model
hot
tub
went
well
and
the
staff
were
great
and
patient
with
us
throughout
the
process,
especially
whilst
we
had
our
new
patio
laid.
Delivery
went
well,
installation
and
everything
was
great.
The
problem
came
when
the
installer
told
us
that
we
didn't
have
the
subwoofer
for
our
entertainment
system,
and
he
would
be
back
to
put
one
in
for
us.
When
we
called
for
an
estimated
timeline,
we
were
told
that
we
didn't
have
an
entertainment
system.
They
then
came
on
to
our
property
without
warning
or
without
asking
us,
and
then
removed
the
system
from
the
hot
tub.
I'm
still
bitter
about
it
but
not
so
much
that
I
won't
deal
the
company
again
3
years
on.
It
just
took
away
everything
that
this
hot
tub
was
about
with
it
being
classed
as
a
party
tub,
and
because
of
that,
we've
barely
used
it.
They
did
offer
us
a
discount
on
a
sound
system
but
as
far
as
we
were
concerned,
we
had
one.
It
was
an
underhanded
way
of
dealing
with
the
situation
and
left
us
very
upset
with
the
purchase.
