The facial is lame. Great massage with Drew. Update.... tried to cancel a membership and use credits for massage... they booked me in but only after the expiration of credits. Now they would like $260 for two massages??? I must agree with the other reviews... scammers. Why not just honor the credits?

Massage therapists are good however you can never get an appointment scheduled. To the point where I have to try to schedule 2 to 3 months out and by that time I have accrued more massages than I can use. What is the point of having a monthly membership if you cannot use it monthly. Aside from the poor management they have raised my rates 3 times in the last few years and not once have I been notified of any increase coming. I am pretty sure there is some legal obligation to notify you of a price increase. I have been a massage envy member for many years but am looking to use up my credits and cancel because of the poor management and lack of response from the company to my complaints. Nothing changes.

Good luck in getting an appointment. They do not answer their phones and they don't return messages. You physically need to go in and make an appointment. However, they continue to solicit new business even though they have very few therapists!! They are constantly pushing their facials instead. Customer service is incredibly poor. They will cancel treatments a few hours in advance because they don't have staff. I asked specifically if I could transfer a treatment to friends/family, and was told yes. However, "after" the treatment, they inform you there is now a charge to do so. I would highly recommend you look elsewhere.

The app requires you to select your pressure preference and only allows you to schedule with a massage therapist that offers the desired pressure. This location called last minute because the therapist that was selected didn’t do “deep tissue”. However, the app said he did. They call back a few minutes later stating that we had to pay for the hour because of the last minute cancellation…. We canceled because they couldn’t provide the services as advertised in their app! Been to a lot of massage envy locations in the past, this is the worst. They desperately need new management.

This place is the most unprofessional Massage Envy I have ever been to. Impossible to schedule an appointment yet they keep taking more customers. The staff up front is extremely rude. One staff member couldn't even be bothered to look up from their phone when walking in. The tipping point is I had an appointment scheduled and when I walked in the staff couldn't even find my appointment.

I have really enjoyed this location more than all the rest. It is clean, the staff is kind and professional. And every message I have had is incredible. I would book at this location over the rest they are amazing!

I had a facial with Emily, and she seemed like a nice person; however, she used gloves while working on my face.The smell of latex, moisture, and heat made me so sick to my stomach. I washed my face a couple of times, and it’s hard to get the smell of latex out of my skin. It's sickening, and I would recommend that if your policy is to use the gloves, then you probably need to look into a different brand.

My last massage with Fernando was good but not enough, I pay for 60 min 80 dollars plus 20$ for tip, and I get just 40 min massage.. sucks..