1/5 rebecca o. 8 months ago on Google
My
boyfriends
dog
passed
away
early
Sunday
morning
on
August
20th.
This
was
his
first
dog
and
was
a
sensitive
and
emotional
loss.
I
reached
out
to
Long
Island
pet
cremation
somewhere
between
10
and
11
AM,
and
I
spoke
to
a
man
named
Anthony.
I
expressed
the
situation
and
the
concern
about
having
my
animal
picked
up
being
that
she
was
a
large
dog
and
I
was
trying
to
spare
my
boyfriend
the
agony
of
dragging
his
dog
to
a
vet
to
be
cremated
as
he
was
struggling
with
his
emotions.
I
wanted
to
make
it
easy
and
make
that
part
as
painless
as
possible.
I
read
the
reviews
that
were
posted
on
the
website
which
sounded
great
and
the
fact
that
24
hours
a
day/365
days
per
year
guaranteed
service
was
advertised,
I
trusted
in
it.
After
I
spoke
with
him,
I
said
I
would
just
relay
the
details
to
my
boyfriend.
Be
calling
him
back
shortly.
I
tried
to
call
back
within
an
hour
and
I
did
not
get
any
response.
I
assumed
perhaps
they
were
on
a
job,
so
I
gave
it
a
little
time
and
called
back
again
and
again,
and
again
my
boyfriend
called
from
his
phone.
I
texted
the
number
and
we
received
absolutely
no
response.
originally
Anthony
had
told
me
that
he
could
do
the
pick
up
between
2
to
5
PM
and
that
it
would
cost
$625
for
everything.
We
were
happy
with
paying
that
price
and
for
the
ability
to
stay
in
our
home
and
grieve
with
our
pet.
I’m
disappointed
to
say
that
I
never
got
a
callback
at
all
and
we
had
to
carry
this
poor
Animal
out
to
the
vet
and
put
her
into
my
boyfriends
car.
That’s
what
he
had
to
do
so
that
we
didn’t
have
to
have
her
sitting
for
hours
in
his
house.
I
just
can’t
believe
the
level
of
unprofessionalism
to
not
contact
your
client
back
with
the
sensitivity
of
this
type
of
work
and
what
you
advertise
on
your
site.
I
thought
I
was
going
to
be
able
to
help
my
boyfriend,
and
it
was
going
to
be
some
thing
that
was
guaranteed
and
I
didn’t
even
get
a
phone
call
back.
Very
poor
for
business.
Hopefully
I
don’t
get
a
indignant
and
defensive
response
back
to
this
the
way
I
saw
the
last
response
to
the
negative
survey.
The
purpose
of
a
negative
survey
is
to
show
you
something
a
reflection
of
what’s
happening
with
your
business,
and
quite
honestly
anybody
that
saying
some
thing
did
not
satisfy
them
is
because
they
are
not
satisfied.
That
deserves
an
apology
not
a
defensive
response.
At
a
minimum
we
could’ve
gotten
a
call
back
letting
us
know
you
could
not
help
us
Early
enough
so
we
could
move
forward
but
instead
I
was
holding
on
waiting,
and
my
boyfriend
had
to
make
an
emotional
decision
to
just
go
forward
in
his
own
way.
I
just
don’t
think
that
should
have
gone
down
like
that.
It’s
upsetting
and
we
got
blown
off.
That’s
the
bottom
line.
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