I do not recommend this Dobbs. They used to provide good customer service but have declined. What's the purpose of making an appointment, arriving early for first come, first serve, or having a warranty if they make you wait hours and do not honor their word? I watched several people leave that came in after my 7 am. arrival. I was in around July 12th. In again on August 12th. I'm told my front tires are bald. They just checked all the tires in July. I didn't drive the car for almost 2 weeks. Why are they bald now but weren't in July? Had another issue with them on a diagnostic request. I won't be back here again.

HORRIBLE!!! I dropped my car off to get an oil change, tire rotation and a wheel alignment. I was called by Mike who stated the steel cords in the inner part of my front tire were showing and I needed a new front tire. He told me the cost of the tire would be approximately $162. I bought the tire in 2021 so I asked about the warranty. He told me because I hadn’t had a wheel alignment with them, I no longer had a warranty on the tire. For the record; I had not needed a wheel alignment but I have had my tires rotated every 6000 miles with them. I told him I could get a cheaper tire someplace else and asked him to do the alignment and oil change….and if he couldn’t do the tire rotation then that was fine. When I went to pick up my car, I was told they only did the oil change because with my tire the way it was, they would get a false negative if they did the alignment. I paid for the oil change, received my key, but didn’t see my car outside. I asked where my car was and was told by the guy at the counter that it was in the back. He told me to walk through the service area and go in the back to retrieve my car. I explained even if I went through there I didn’t know exactly where to go and it didn’t look safe for me to just walk through there. He then suggested that I go outside and walk around the building to retrieve my car. I explained again, I still won’t know where my car is. He proceeded to escort me through the service area, out the door to the back of the building and pointed out my car to me. I got in my car, started it and the tire light was on. I drove around to the front to get air put in my tires. The technician that was out there totally ignored me. I had to go inside and ask for someone to put the air in my tires. It appears that customer service is optional at this location. Needless to say….I won’t be back.

I needed to replace my battery, made an appointment came in didn't wait long they took the truck in shortly after I checked in. The guys up front were friendly, professional, and answered any questions that I had. I would definitely recommend this dobbs. I was very pleased with everything. Thank you!!!

I made an appointment for an oil change for a cost of $ 77. I sat there for 2 and a half hours before it was completed. At no time did anyone ever communicate with me as to the amount of time it was taking. Had they done so I could have rescheduled as I missed an engagement. When the service was completed, they acknowledged nothing at that time either about the long wait. I did notice that I was charged $59. I guess my time is valued at $9 per hour.

Say what you want about Dobbs Tire & Auto Centers Cross Keys in Florissant but I will disagree ALL DAY if the comments are negative! I am on my second car with this particular location and the customer service and vehicle / tire repairs have always been top-notch. Ed Mattison operates a well-oiled ship with top-rate technicians. I tried going to another Dobbs location closer to my job so that I could take advantage of the shuttle service and not miss work. Well, that Dobbs location (who I will be kind enough to leave nameless) was not accommodating at all. I know it was the store manager because they stated their name but their tone of voice was very displeasing and the greeting just did not even exist. Also, this store manager at the "remain nameless" Dobbs location seemed to have demeaning responses and was snarky with my questions after finally saying they would work me in somehow throughout the day (with a SIGH, nonetheless). Was I really getting on their nerves?! Oh, and they never asked for my name. Well, this call did not sit well with me so I contacted my Faithful Dobbs Cross Keys location and Ed, the store manager, pleasantly answered the phone, said he would get me in that day as well, AND he asked for my name and thanked me for my continued business. Repairs were done well and I was informed of my vehicle's progress from the time I released my keys until my vehicle was completely done. Ed was even the one who called me to let me know my car repairs were complete. Dobbs Cross Keys will forever get my business and, thank you, other Dobbs location for being who you are (unprofessional and rude) because if you are unfriendly on the phone, then I surely did not want to experience you in person (By the way, I can have an EXTREMELY crude tone, too, if you dish it 😏). You lost great business and you should think about that, "remain nameless" Dobbs location 🤐! I understand that companies are low-staffed and work is tremendously busy and I also get that not everyone's day goes well. However, you chose to be a part of the public-serving industry. Simple kindness goes very far and, honestly, does not take much. Customer Service is EVERYTHING! Thank you, again, Ed and all the Technicians, at Dobbs Cross Keys for your great service, informative vehicle diagnostic, and timely repairs!

Went on to have a tire repaired this morning but tire couldn’t be repaired due to three nails. Ed worked with me. He suggested they replace that tire today due to my schedule constraints. I did need all new tires. After some discussion, I decided to replace all my tires in a couple of days. Walking around the retail area, I saw a sign for an instant rebate. I asked about it and was told it was now a mail in rebate. However, Ed gave it to me as an instant rebate since the signs had not been changed. That is what I consider to be excellent service. Thank you Ed!

An employee obviously messed with my radio as it was on a different station. My air conditioning had been messed with also. Are either of those necessary to just patch a tire? Also my tire pressure monitor indicator won’t stop showing on my dash, I can’t change it. They took me as soon as I called, but I still waited for several hours. I just hope the patch was done correctly!

Made an appointment the day before, I dropped my vehicle off at 7:00 a.m. when they opened for an alignment service. After having it all day they couldn't get it taken care of. Complete waste of time I picked the vehicle up without the alignment being completed at 6 pm. Lost a customer