3/5 Stan M. 1 year ago on Google
I
typically
don’t
like
to
leave
negative
reviews
for
small
businesses.
However
I
called
today
for
a
simple
adjustment
on
my
rear
derailer
and
left
feeling
rather
taken
advantage
of.
I
was
told
it’s
$10
for
an
adjustment.
Within
moments
of
walking
in,
they
tell
me
that
my
front
derailer
also
needs
adjustment
(it’s
never
once
missed
a
shift
in
years
and
was
my
first
sign
I’d
be
getting
more
than
I
bargained
for)
and
that
they
need
to
replace
my
rear
derailer
cable,
my
derailer
housing
and
another
derailer
part.
I
ask
them
specifically
if
they
can
lubricate
the
cable/housing
if
“it’s
tight”
and
they
tell
me
no.
I
have
done
this
on
my
motorcycles
for
tight
cables
and
it
always
worked
so
I
was
a
bit
skeptical
when
they
told
me
the
only
solution
was
replacement.
I
did
get
fast
service,
and
they
were
genuinely
pretty
kind
otherwise
.
So
I’ll
leave
three
stars
because
I
do
feel
bad
leaving
less
for
a
small
business.
But…
I
brought
my
receipt
to
another
shop
and
asked
how
common
it
is
to
need
a
new
cable
and
housing.
They
told
me
unless
it’s
torn
apart
and/or
rusty
that
all
you
need
is
a
little
grease,
which
confirmed
my
suspicion,
yet
this
shop
flat
out
told
me
no
and
that
I
need
to
replace
everything.
All
in
all,
I
left
with
a
6x
bigger
bill
than
anticipated
of
$62
and
parts
I
didn’t
actually
need.
My
bike
is
in
great
condition
overall,
and
I
was
rather
upset
that
I
was
sold
goods
that
weren’t
needed,
when
all
I
needed
was
a
little
grease.
I
am
always
looking
to
build
long
lasting
relationships
with
my
mechanics/repair
workers.
And
that
begins
with
trust
in
the
service.
This
experience
left
me
with
neither.
Honestly
I
won’t
be
back,
because
when
I
asked
a
few
local
friends
I
learned
they’ve
done
similar
not
needed
work
to
others.