First visit, amazing. Front office staff and assistant's are phenomenal and made me feel extremely comfortable. The office has a relaxing and nicely decorated waiting area. I met with Dr Hayes for an initial exam and future care plan. Dr Hays was extremely professional and knowledgeable but it felt like a friend was handling my care. There was not a rush to get my visit completed. It appears that patient care at Turnwald Dentistry is more important than cranking out numbers. I don't think I have ever been this impressed with a first visit. I will continue to patronize Turnwald Dentistry and highly recommend this practice.

I became a client over a year ago and I continue to be blown away at the quality and professionalism of the Benjamin Turnwald team. I have never had a great experience with dentists and have often been afraid of any procedure. This team has helped calm my fears. My wife has also had terrible fears and now feels comfortable for the first time in her life going to the dentist. I want to call out the front desk staff for their wonderful help and clarity with any scheduling or billing questions I had. And finally I have to say how grateful I am for my hygienist Jen and the amazing Dr. Black. I never thought I’d write such a raving review of a dentist office, but those two professionals are incredible people and are so skilled at their job that I had to write this. Thank you to the entire team at Benjamin Turnwald!

Had a wonderful experience at this dentistry! Coming from someone who was terrified of the dentist and didn’t go for many years because of it, I can honestly say they have changed my viewpoint entirely. Dr. Hays was phenomenal at explaining everything he was doing and did everything in his power to make sure I was relaxed and comfortable during my filling. I am beyond happy with my experience and will be returning !

I love this place. All staff are friendly, professional, and take the time to listen to your concerns. They also have all the latest equipment available. I had them replace a failing, poorly fitted implant. They worked hand in hand with my periodontist (Dr. Silc) to give me better results (actually perfect) than I could ever expect. I'd give them 6 stars if I could!

Jen did my semiannual cleaning today. It was a painless experience. She also used a high speed camera to capture an image of my inner mouth to be used in the future for comparison. Her and I shared pictures of our recent daughter’s wedding. Jen is reliable and compassionate. 👍

Dr Hays is fantastic! I haven’t truly found a dentist I have been happy with until I found Benjamin Turnwald Dentistry. Jen was my hygienist & was great. Next I had a comprehensive exam with Dr Hays and today he took care of dental work I have been putting off because a good dentist is hard to find. I couldn’t be happier. Dr Hays is patient, kind and a true professional. We are working on a plan to hopefully have me smiling more now that I found a dentist I trust and am comfortable with! Thank you to everyone in the office as well! The staff here is amazing!!

I started Invisalign and paid in advance which I was told by Dr. Black included the Invisalign trays, the removal of the old fixed retainer and the installation of the new fixed retainer. I was told this process would take 12 weeks and it ended up being a year. I religiously wore the trays and only took them out to eat and drink like instructed, and brushed and flossed after every meal, and used mouthwash. At the 1 year mark I was told I now have a cavity which was clearly caused from the Invisalign. I tried being patient and understanding allowing room for error. Towards the end Dr. Black told me she doesn’t work miracles and I was being unrealistic with my expectations. I already had braces in the past so my teeth were already pretty straight with no gaps. I didn’t appreciate being treated like I was being unreasonable. I’ve been coming here for over 30 years and never complained. All I wanted was to straighten two teeth that were slightly crooked and to close a hairline gap the Invisalign caused, I don’t see how that’s “working miracles.” Also, Dr. Black’s response to my cavity was “you’re lucky, I’ve seen people go through Invisalign who didn’t take care of it end up with a cavity in every tooth.!!” I was in total shock at this comment and was never told this was a risk even with proper hygiene. She also claimed she’s never seen someone go through this many refinements, meanwhile 2 other people in the office claimed a similar thing happened to them. When I talked to Dr. Turnwald about this he claims he hasn’t seen it, or it’s not common but also not unheard of for Invisalign to cause cavities. Clearly there are inconsistencies in what I’m being told. He agreed to cover the filling for me, I also told him I now want the removable retainer as well and that I understood there might be an extra cost. He told me no, the removable retainer is included with Invisalign. He also said he doesn’t mind covering it and the filling and also offered to do some type of filling to close the space I still didn’t like, which I didn’t end up doing. I thanked him and told him I appreciated it. About a month or two later they tried sending me a bill for the retainer. I had to fight it saying I already paid upfront. Dr. Turnwald left the front desk a note saying I understood there would be an additional cost. I said yes I said that initially before I found out it’s supposed to be included. Finally he agreed to waive the fee. About a month later the top wire started falling apart. I came in to get it fixed which nobody told me I was supposed to bring my retainer which in response Dr. Black just shrugged. I asked her if it’ll hold and she said she didn’t know. I went to another hygienist because Leah wasn’t available. The other one was rough and in a big hurry. Dr. Black then fixed the wire. 6 hours later it fell apart again and worse than before. Now I’ve lost all trust and patience and had to pay and make an emergency appointment with another dentist somewhere else to fix it. The new place told me I need to get in asap because I can’t eat like that, she also said this could have happened because they used expired product or didn’t keep up with the batteries in the light they use to cure it. She also said “you didn’t pay for the wire did you?”She said both retainers are supposed to be included with the price of Invisalign. I couldn’t believe this is how a lifetime customer would be treated. Now today a few weeks later, the bottom wire came off 2 of the teeth!!! So now for the 3rd time in a month I have to make an emergency appointment and 2nd time pay someone else to fix it. It’s a Friday night the week before Thanksgiving and it’s so bad I can’t even wear my retainer and it’s digging into my gums. I have to eat soft food and deal with this until Monday. I’m definitely never coming back.

Always great care! Dr Hays and his team address every concern I have, explain the treatment options and go out of their ways to make me feel comfortable and well taken care of.