The Neurology Center of Southern California - Carlsbad image

The Neurology Center of Southern California - Carlsbad

Medical group Pain management physician Sleep clinic Pediatric neurologist

😠 Our experience with the doctors have always been fine, but the staff is very rude. They are always seeking money. They threatened to cancel my husband's follow up, after a stroke, appointment if we didn't pay his balance that was due. They refused to discuss payment options with him. The first time... People often mention call,


Address

6010 Hidden Valley Rd STE 200, Carlsbad, CA 92011

Website

neurocenter.com

Contact

(760) 631-3000

Rating on Google Maps

3.50 (125 reviews)

Open on Google Maps

Working Hours

  • Monday: 8:30 AM to 4:30 PM
  • Tuesday: 8:30 AM to 4:30 PM
  • Wednesday: 8:30 AM to 4:30 PM
  • Thursday: 8:30 AM to 4:30 PM
  • Friday: 8:30 AM to 4:30 PM
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Janine S. 2 years ago on Google
    Our experience with the doctors have always been fine, but the staff is very rude. They are always seeking money. They threatened to cancel my husband's follow up, after a stroke, appointment if we didn't pay his balance that was due. They refused to discuss payment options with him. The first time the front desk said they would not see us unless we paid 90% of the balance. This was in October and we had just gotten the bill, with a due date of November 7th. No one should ever feel this way about a visit to a doctor. They should really reconsider some of their staff choices. Maybe consider more training. Or get rid of some of the people.
    8 people found this review helpful 👍

  • 1/5 Dale J. 5 months ago on Google
    Expect to be put on hold every time you call. Go look at the reviews on yelp. Everybody is saying the same thing. If I could reach someone, I would cancel my upcoming appointment. Canceled! Okay Update 11-14-23 I noticed when I had the first appointment of the day (8am) that this is likely the best time to get through on the phone. PS The doctors I've seen here are all great.
    7 people found this review helpful 👍

  • 2/5 Lauri H. 10 months ago on Google
    More personal info. then I should probably give but this is very important to me. I was so upset to discover this. I had just recently come home from the hospital with an undiagnosed neurological condition and I still needed a diagnosis and care. I owed the neurologists about $700 for care at the hospital on top of charges from other physicians! Yes, I have good medical insurance! I was told by the billing office that though I was retired, I could not see a doctor at their office until it was paid off! Then when I tried to negotiate a payoff amount monthly that I could afford, I was told it was not enough. I have never in all my years been treated as harshly by any other doctors office. The doctor I eventually saw after borrowing money so I could see someone was great but their billing department needs some compassion, kindness, and better operating procedures! It's not like I didn't intend to pay or that my bill was two years old with no payment! Just out of the hospital with a debilitating illness and unable to work. For goodness sakes!
    4 people found this review helpful 👍

  • 1/5 Ginna C. 7 months ago on Google
    Bad experience with this place. I feel frustrated. Very difficult to make an appointment. I expend hours on the phone only to be tramsfer to an answer machine that is always telling me the staff is away from the desk and to wait for a call back that I never recived.
    3 people found this review helpful 👍

  • 5/5 Nell 9 months ago on Google
    The doctors and staff here are top notch. Our doctor is knowledgeable attentive and compassionate. Every time that I call in regarding medication or a message to my doctor, the staff is friendly, knowledgeable and professional. Often times, I have to call them with an urgent issue, and I can be frustrated and confused about what is going wrong with medication. Without fail, they take the time to listen, ask all the right questions, and take care of it as quickly as they are able. AND they are really nice about it, and they call me to follow up and ease my mind about the situation. I am never apprehensive to call them with concerns for this reason. Top notch professionalism that is rare these days. Highly recommend. (Neurology)
    2 people found this review helpful 👍

  • 1/5 Michael W. 5 months ago on Google
    Between 2018 and 2023, I saw five different doctors from this office. Four didn't help at all, and the fifth increased by pain so much I ended up in the emergency room twice. The only thing they did with any resemblance of skill was charging my insurance company. Plenty of better options out there.
    1 person found this review helpful 👍

  • 5/5 Cassandra Rae E. 9 months ago on Google
    It's wild to me that this place doesn't have 5 stars they have changed my life. Migraines have been so degrading and mean to me. I'm 23 and haven't had a healthy relationship with my body. Pain has been there my whole adult life, and although it's not gone, this place never disappoints me they are so attentive and so kind. Nicole, Andrew and Schim are amazing! Seriously couldnt be any happier with the care here. They didn't discriminate my age.....they will always try something new to try to get migraines under control which is great no beating around the bush. Everyone has administered botox and nerve blocks and given different at home injections and it's changed a lot of things for me! Don't hesitate and boon the appointment!
    1 person found this review helpful 👍

  • 5/5 Elyse M. 10 months ago on Google
    Dr. Fishberg and Dr. Bierman has been such a wonderful help since I got diagnosed with MS in Jan. 2023. They are patient, understanding, and willing to answer any questions you have. They follow you very closely to ensure the best care for their patients. Thank you both for helping me with my diagnosis!
    1 person found this review helpful 👍


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