I have a vintage watch that worked great, it just needed the crystal face that was missing. I got it back and the "second" hand is missing and the crystal face they put on did not fit in grooves properly so they welded one to the top. Now the crystal sits at least 1/8" higher than it should. The soddering around the crystal looks terrible also. Not a smooth weld. $300. I wish we wouldn't have left it with them. I would not recommend them. *** 12/30/2022 Reply to your response Please don't call me a liar. My watch was working when my husband brought it in. Don't tell me it wasn't. I know it was. I wish I would have come and picked it up when he told me the price quoted to him. My mistake there. The crystal definitely has been welded on the sides to attach it. I know what a bead from a weld looks like. And because of how high the new crystal sits, it's in the way of winding it with ease. If you didn't have access to a crystal that would fit, we should have been notified before adding one that wasn't made to fit. It looks ridiculous. I would not trust you with this watch again, hence the reason for me not returning your call. Also, while it was being worked on, we kept getting told different things about the watch repair guy in SLC. Mike would tell me it was done and would do on Friday then the next week Mike said, oh, it's not done, the repair man has been sick. Not worth the runaround to bring it back in. Sincerely, Tracie Wilson Show quoted text

I took my heirloom bracelet made in the 1850s here to have the top bracket re-attached after it came off. Had a little bit of glue still visible when I received it back, but they took care of it for no charge when I brought it back! You can't even tell that the bracket came off in the first place. Excellent customer service.

I had some family reunion pics I couldn’t transfer from the cameras card to my laptop so I took it to Farr’s and they were able to put them on a thumb drive for me. The employees were so nice and helpful! I offered to pay for their services but they said no. When I’m back in Ogden and need anything, I’ll definitely remember the great service I received.

I had a great experience here! I visited to get an idea on prices, styles, and options. Michael McHaon was very friendly and answered all of our questions, let me try on all the rings I wanted, and in no way pressured me or made me feel like I wasn’t worth the time if I didn’t purchase. My actual rating would be around a 4.8 just because the selection was somewhat limited in terms of the specific style I was looking for. They also have a camera shop in the back with a great selection of cameras and camera gear. WI browsed around for a minute and a friendly employee asked if I had been helped. I definitely felt very taken care of!

Steve Shields found a special and unique diamond ring for me. He explained all of the unique styles and colors of gold and diamonds. I love my new salt and pepper diamond ring. It's a one of a kind 😊 Thank you Steve!

Excellent customer service with knowledgeable staff! I bought both of my wedding rings here from Steve and the quality is phenomenal. Great place to get any jewelry, watches, and cameras! The best prices around for the high quality pieces you can acquire here! Definitely worth a stop in if your planning on getting that special someone a wearable piece of artwork that will last!

They were friendly, unfortunately couldn't fix my outdated camera. Did refund the deposit, though. They have some gorgeous jewelry at a fair price.

I brought in a older Seiko dive watch that my father had given me years ago for repair. The watch needed a new movement and their associate Michael knew exactly who to call. The watch was quickly sent off to have a new movement installed, and I picked it up a few weeks later. Fantastic customer service experience, would highly recommend this store to anyone.