Had an IUD placed and had a cervical biopsy done at the same time here in 2020 by a male doctor I had never seen before. When I asked why my OB wasn’t going to be the one to put it in, I was told the man I was scheduled with was the only one who was authorized to do it at the Johnson Center. Dr. Brian Assent was the man who ended up treating me. I was refused pain management or any local anesthetic for this procedure, and was told to take a tylenol. The pain was the worst thing I have ever experienced in my entire life, causing me to cry and shake. The doctor was visibly frustrated at my crying and he said to me “If you’re going to be difficult, then I won’t continue.” After it was finished, he made no effort for bed side manner or talking to me about what had happened. Before I had my next OB appointment, I called to explain the situation and that I wanted add a complaint note to my chart about that doctor and that I wanted it written down that I was mistreated and I never wanted to see him ever again. They didn’t take me seriously and told me he had nothing but glowing reviews from other patients, and I said I found that very hard to believe. Invasive procedures like this without proper care aren’t normal. Biopsies without pain management, IUD insertion without pain management is not normal. The dismissal of patients who ask for pain management for these premieres is completely unacceptable, and a doctor having poor bedside manner when a patient for crying while undergoing those invasive procedures because they are in pain for being refused any sedation is even more unacceptable. This review is late, but I wanted to share that experience for others who are asking that kind of treatment so that they can advocate for themselves to have proper pain management as well as to be treated by a doctor they’re familiar with.

I would like to issue a complaint against the person who answered the phone when I called to schedule a follow up appointment after my visit at the Gretna ER Friday, June 16. First, I called that morning hoping to speak with a nurse as this was my first pregnancy and i was bleeding profusely, scared, and distraught. The receptionist, or whoever answered the phone, just told me to go to the ER, where I waited for 2 hours while I miscarried in the waiting room. Then, when I called, after I had finally seen a doctor, to schedule a follow-up appointment, the person who answered the phone was rude and highly insensitive. She burped in my ear and laughed repeatedly while I cried talking about what I was going through and why I needed to see an OB-GYN. She told me there were no openings and I couldn't be seen for the whole week. When I asked what should I do then, she just sighed and said "hold on" while she put me on hold. She came back and said there was no way I could be fit in for the week to be seen and I would have to see my general practitioner or "someone else." Luckily, my GP is compassionate, and even when they are usually booked to the brim, I called and was given an appointment for Monday morning with no hesitation. What a disappointing experience I've had dealing with Johnson Health Center, when I was recommended to see Dr. Cook by several of my friends. I will be finding another OB when, and if, that time comes for me again.

Took my wife here as we are from Pennsylvania and we googled some pregnancy doctors and this was the first one we came across. Terrible experience the staff in front was super rude, all the doctors are old and creepy and to top it all off we sat in the waiting room over an hour waiting to be seen before we finally left. We now found a new baby doctor

I love my daughter's pediatrician and the nurses that take care of her. always understanding & kind. listen to concerns and questions I have most of the front desk employees are very nice. but there is one that's in there that hates her job I didn't get her name and I should have. I said I needed an appointment she didn't ask me what day was good for me didn't ask me a time she just basically gave one she wanted. didn't say anything handed me the paper. but my daughter just had shots done so I wasn't going to argue. Very rude I will be getting her name on my next visit.

They lost my entire patient file from my 2021 pregnancy. They take hours to answer the phone, and if they do you're lucky to not be hung up on immediately. Dr.Cook was unprofessional and rude, nurse chuckled when I told her i had multiple miscarriages. Phlebotomist stuck me hard and without warning after i requested for her to go slowly as i wasn't feeling well and I ended up fainting.

Dr B Kootsey is the nicest Doctor/ Pediatrician I’ve ever met. He cares about my children and that’s awesome for having Medicaid in Lynchburg VA. Anne Norwood is also my favorite because it’s almost like seeing a relative. She is the most personable medical professional that I have ever met in my 39 years of life. Thank you for helping my children

Dental: Dr. Mariko and her hygienist are amazing! They're always so kind, informative, and patient with adults and kids. The ladies at the front desk are also sweet, friendly and efficient.

I’ve had positive experiences with the OBGYN providers, pediatric providers and dental staff. I hadn’t been to the dentist in a long time, and going in I was expecting to be shamed for that. They were very kind though and were gentle. Same with the OBGYN and pediatric staff, kind, informative and overall good.