2/5 Eve Marie Barner G. 9 months ago on Google
I
purchased
porcelain
tile
for
a
bathroom
remodel
project.
The
tile
was
good
quality
but
the
packaging
was
poor.
At
the
time
of
pickup,
they
brought
my
tile
and
I
noted
that
the
top
tile
on
two
of
the
boxes
was
already
cracked.
They
did
not
offer
any
reimbursement
or
credit
for
the
breakage
--
just
said
my
contractor
should
use
the
tiles
for
cuts.
70
days
after
purchase,
I
contacted
them
to
return
two
unused
boxes
of
tile.
I
was
informed
that
they
had
a
60
day
return
policy.
I
appealed
to
the
manager.
He
refused
to
reconsider
the
policy
although
I
mentioned
that
my
project
faced
time
over-runs
due
to
one
contractor
quitting
on
me,
worker
illness,
and
supply
chain
issues.
Anyone
else
who
expects
that
they
may
face
similar
issues
or
anything
that
could
prevent
returns
within
the
60-day
window
should
be
forewarned
that
this
supplier
is
inflexible
and
does
not
demonstrate
a
focus
on
good
customer
service.
I
like
to
buy
from
local
small
businesses
when
I
can
but
my
customer
service
experiences
from
the
big
box
stores
have
been
much
better
than
this
so
I
guess
I'll
be
shopping
elsewhere
for
the
projects
I
have
planned
in
the
future.