Not only did one of the $1,100 masks that we purchased come with a broken regulator - our box came damaged and we have 2 invoices that are not even to us, they’re to two other people from two different companies. There is clearly no one doing quality checks here and it’s unfortunate because had someone actually got into the open water with this mask and broken regulator - it could be potentially fatal. The response was unhelpful other than a return slip for refund. No offer of resolution or getting us another mask as soon as possible or even some sort of discount to make up for an incredibly inconvenient experience right before a dive trip.

Absolute worst customer service I have ever received from a dive shop. Actually, worst customer service I have experienced anywhere. Employees are inexperienced, they dont know the product, and misrepresent (lie) about what the store has in stock. After I phoned and inquired as to an item being in stock, the employee advised it was. I advised the employee I would be down to purchase. Drove down to purchase it and of course it is not in stock in the store. Item in stock at the warehouse. When I asked the employee why he didnt clarify over the phone that the item was not in stock, especially since I told him I was driving down, he said "technically it is in stock, just not in the store." Completely unacceptable. I will not return to this business.

Stood around for an hour and was ignored. Asked for help several times. As soon as someone else walked in they would ignore me and help other people. All I needed was 5-10 minutes of assistance. At one point I gave up and just wanted to check out; I couldn't even do that. Finally just left everything and walked out. I will be going to another shop. Biggest frustration was just feeling that I had wasted hours of my wife and I's time for no reason. Edit: Costa Mesa location.

I have gone there for twice. The first time i went with my friend. They are so patient and service us for around 2 hours to pick the suitable wetsuit, shoes, and gloves. The second time I went there alone for mask. They gave us very professional suggestion including the volume for different mask and how should they fit on face. Super nice and professional people. Both time they provide me a comfortable and relaxed shopping experience.

Great quality and huge selection of gear. I am very happy with the quality of the snorkel, mask, and more recently a shorty scuba suit. I deducted one star due to a mixup and a little extra hassle in exchanging, but once escalated I received the correct one the next day. Excellent and responsive customer support.

Place has a great selection of nice gear and helpful staff, I highly recommend

Dave was super helpful with great customer service! Very friendly and reassured all the customers that he would be right with them; not leaving anyone unnoticed. Got us our answers and equipment quickly and efficiently. Great prices and deals with scuba gear! Got to order online for a great deal, then come to the store and exchange for the items that we ordered the wrong sizes-hassle free! Would highly recommend!

Received a number of items over the last week from these guys that I'll be putting into the water this weekend. I'm based in Amman, Jordan at the moment and diving the Red Sea on the weekends. I cannot even begin to quantify how great I think the guys at scuba.com are. They've dealt with any issues that arose promptly and with personal service that we sometimes don't see anymore. And that is greatly appreciated. Receiving items from the APO system overseas can sometimes be a bear with items taking weeks to arrive but not from these guys. My team and I are all absolutely shocked at how quick their shipments arrive. I've been using the APO system for 40 years and I've never seen things get through so quickly. Seriously. I can tell you this. They've got a customer for life.