3/5 janelle H. 3 months ago on Google • 1 review New
Ryan
Rowan
is
my
provider
there
and
I
like
him
a
lot.
-
This
past
Tuesday
I
had
an
appt
with
Ryan,
all
went
well
he
sent
over
my
prescriptions
right
after
my
appt.
When
I
called
the
pharmacy
they
said
my
Mounjaro,
diabetes
meds
(I
really
have
diabetes
lol)
needed
A
prior
authorization.
My
next
shot
wasn’t
due
until
Friday
so
I
figured
(how
bad
can
they
screw
this
up?!)
well
on
Friday
morning
I
called
to
make
sure
it
had
been
taken
care
of.
Insurance
said
that
“no
the
Drs
office
has
not
submitted
a
prior
auth
to
date”
(1/11/24).
So
I
call
the
ins
first
thing
in
the
morning
and
nothing.
So
I
call
the
office.
Speak
to
Heather
(nice
enough
but
doesn’t
do
what
she
says
she’s
done
and
just
do
not
irritate
her!)…she
supposedly
looks
in
the
computer
and
says
“oh
yea
it
says
it’s
been
started”,
first
of
all
the
front
will
put
their
hand
on
a
Bible
and
tell
you
they
don’t
have
access
to
what
the
back
office
does
so
the
fact
that
she
was
able
to
just
pull
it
up
was
a
neat
trick.
Then
she
tells
me
to
hold
on,
so
I
do.
She
comes
back
and
says
“I
SPOKE
TO
THEM
and
they
said
they
started
it
and
they’ll
work
on
it
and
have
it
done
today”.
I’m
shook.
Shot
due
that
day.
They’ve
had
since
Tuesday
to
do
this
prior
auth
and
they
“started
it”
Friday.
She
then
tells
me
“lunch
is
in
25
mins
so
I’m
sure
they
won’t
look
at
it
until
after
that”.
So
since
these
are
my
diabetic
meds,
I’m
getting
very
nervous.
I
call
in
and
speak
with
Jess
at
the
front
(we
love
her!
She’s
kind,
patient,
always
has
a
smile
on
her
face
and
gets
things
done!
She’s
great!)
she
says
“let
me
check
on
it
for
you,
I
know
she
went
back
there
and
put
a
sticky
on
their
desk
to
let
them
know
you
called
but
I’ll
see
where
it’s
at”..
she
comes
back
and
lets
me
know
they
started
it.
So
when
I
called
back
at
4:50pm
and
the
insurance
still
has
not
received
a
prior
auth
I
make
a
phone
call,
please
DO
yell
at
me.
(the
back
ofc
has
yelled
at
me
before
for
calling
twice
on
a
Friday,
after
getting
no
response
the
first
time
about
my
rx
that
I
needed
for
a
surgery)
Heather
wouldn’t
talk
to
me,
Jess
gets
on
the
phone,
does
what
she’s
asked
and
says
“hi
Janelle,
that
prior
auth
was
submitted
on
the
10th
of
this
month”.
I
had
to
laugh,
this
has
officially
become
a
monkey
f*****
a
football.
In
the
middle
of
Heather
making
Jess
do
her
dirty
work
I
get
this
text
from
Heather,
Hi
Janelle
-
just
spoke
to
the
Medical
Assistants.
They
checked
on
your
prior
auth...AGAIN.
It
is
STILL
pending
with
the
insurance.
At
this
point,
it
is
out
of
our
hands.
Since
we
are
closed
tomorrow,
you
can
check
with
your
pharmacy
and
they
can
run
it
to
see
if
it's
been
approved
yet
by
your
insurance
company.
Sorry,
there
is
nothing
we
can
do
at
this
point.
We
are
waiting,
the
same
as
you.**Ryan
probably
got
wind
of
this
and
they
wanted
something
in
writing
to
cover
themselves.
I
ask
to
speak
to
Heather.
I
tell
her
that
she
and
I
BOTH
know
that
I
was
never
asking
for
them
to
repeatedly
check
with
the
ins
to
find
out
if
it
was
approved
yet
as
was
inferred
in
the
text,
that
her
sarcasm
and
condescending
tone
in
her
text
did
not
go
unnoticed
nor
did
the
unprofessionalism
of
refusing
to
speak
with
me
with
regard
to
her
saying
“it
was
started”
.
Please
take
note
of
heathers
response,
I’m
just
going
to
quote
she
and
I:
H-
They
just
told
me
it
was
sent
out
on
to
10th
Me-
this
morning
you
said
you
could
see
in
the
computer
that
it
was
started
this
AM
H-
well
when
I
was
back
there
they
showed
me
in
their
computer
it
went
out
on
the
10th
Me-
wait
they
showed
you
or
told
you
because
you
just
said
they
told
you
H-
it
was
sent
out
on
the
10th
Me-
nope,
neither
companies
have
received
it,
do
you
have
a
reference
or
order
number
perhaps?
H-
I
don’t
but
we
don’t
have
access
to
the
info
they
do
in
the
back.
Me-
then
how
did
you
know
it
was
started
this
morning
when
you
checked
your
computer?
Needless
to
say
she
was
frustrated
at
being
called
out.
Today
is
Sunday
the
14th,
the
prior
auth
has
still
not
been
submitted.
Basically
They
are
good
for
colds
and
referrals.