5/5 Elizabeth H. 2 years ago on Google
We
bought
several
pairs
of
shoes
in
June
while
visiting
Lawton
from
out
of
town.
My
husband
wore
one
pair
of
shoes
-
ON
running
shoes
-
one
time,
and
noticed
stones
and
gooey
stuff
got
stuck
in
the
treads
of
one
shoe.
We
put
them
in
a
bag,
flew
back
home,
and
a
couple
weeks
later
when
he
was
trying
to
clean
the
shoe,
realized
the
gooey
stuff
was
coming
from
the
shoe
itself
-
some
type
of
rubber
cement.
These
were
good
quality
shoes,
although
we’ve
never
seen
this
before
on
ANY
shoe.
I
called
Colton,
the
Manager
about
the
problem.
He
even
remembered
us!
I
shipped
the
shoes
back
to
him.
He
inspected
them,
saw
the
issue,
and
arranged
to
have
a
replacement
pair
shipped
to
us.
Colton
was
fantastic
-
understood
it
was
clearly
something
wrong
with
the
shoe
(even
though
being
in
the
shoe
business,
this
was
new
for
him
too).
We
appreciated
the
excellent
customer
service
-
not
only
with
handling
the
exchange,
but
while
we
were
there
in
Lawton
making
the
purchases.
Colton
and
his
associate
were
very
personable
and
helpful.
Highly
recommend
this
store!
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