Featured Reviews


Frequently mentioned in reviews: Carl (9) mattress (8) Erica (6) couch (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Harley B. 7 months ago on Google
    We were looking for a new sectional that better suited our living room. We found boxdrop castle rock, and scheduled a visit. Erica and Camille went above and beyond to figure out our wants and what was best based off our living room size. My husband and I absolutely love our new couch and our little trunk we bought! The couch was easy to assemble and so comfortable! Thank you Erica and Camille for everything you did today!

  • 5/5 Keyla A. 5 months ago on Google
    Very personable experience with Carl. Very great customer service. Very knowledgeable! Asked us questions right off the bat to help identify which mattress would be the best fit for us. Very cheap prices for really great quality! Definitely recommend!

  • 5/5 Noah C. 5 months ago on Google
    Erica and another lady (forgot her name sorry!) helped my partner and I find an affordable but very high quality 5 piece dining table set. They were both extremely friendly, honest, helpful and gave us a military discount. We experienced some of the best customer service at BoxDrop Castle Rock and will definitely come back and have already recommend them to our friends!

  • 5/5 Morgan G. 5 months ago on Google
    We recently purchased a large sectional couch and had it delivered to our home in Highlands Ranch. They provided attentive sales assistance but were not pushy or pressuring. They were friendly and helpful and gave us a healthcare discount which was a nice bonus. The delivery guys carefully unloaded and set up the couch, asked my opinion on where and how the modular couch was arranged, and were careful not to track muck in from outside even though it was a dreary rainy day. Would highly recommend if you've considered big box chain furniture stores, as we ended up with a nicer couch for significantly less than Furniture Row (as an example). Thanks BoxDrop! We will be back for future purchases and will send our friends and family your way!

  • 5/5 Suzanne H. 4 months ago on Google
    Fantastic experience, Erica and Camille (Castle Rock) are amazing! We found the perfect mattress and dining group for our new home. Great value and quality!

  • 5/5 Stephanie S. 5 months ago on Google
    Camille helped us buy a new mattress. She was so easy to talk to and very knowledgeable! I plan to go back when we need a new sofa.

  • 5/5 Denaye A. 1 year ago on Google
    This place is awesome! We went here for the first time today to pick out a mattress and Erica helped us out. Since you shop by appointment and there’s minimal staff, the prices are way lower than retail and super reasonable. Erica was so helpful and cool and didn’t try to upsell us on more expensive options. It took literally fifteen minutes to get in and out with a mattress in the back of my car. It was a great experience!

  • 1/5 Harold G. 4 months ago on Google
    My experience is that Carl and his team run a terrible practice of taking advantage of people who are disabled. I was deceived, aka lied to by Carl's employee, being instructed by Carl to tell me that they needed a quick signature for removing a metal frame and bracket. I trusted him and signed where he pointed. I am visually impaired. I DID say multiple times, and even then, I needed my statements from Carl because Carl was behaving in a very deceptive manner. He said he would tell Carl as he got back to the office. Meanwhile, what that piece of paper actually was was them having me sign off approving all charges, including charges I didn't know anything about. Now, we are taking the next step. Carl may act genuinely as helpful as he did to me a year ago, but if you are not careful, his true personality and vicious agenda come into play. He was bossy. He sent me the wrong mattress and wouldn't take it back - not his mission statement. And a few other things I will keep under my belt for his day of reckoning. As you can see, I responded to Carl who as I typically expected went from "hero" pretending to be so helpful ( not) to "VICTIM" pretending I bashed his family whom I have no idea who or if he has one. This personality is not pleasant. Please stay on topic, Carl. You sold me a mattress which wasn't what you guaranteed and promised me and you bullied me around beyond belief to find a bed to fit this thick mattress in three days. That's not customer service at all. Had I known you would be day to night in half a year, I would never have returned to obtain your business. I warn others of the same. Now this IS FACT. Franci


Call (720) 595-7578 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Assembly service
  • Accessibility
    • ✗ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pickup
    • ✓️ In-store shopping
    • ✓️ Same-day delivery
  • From the business
    • ✓️ Small business

Trends



Last updated:

Similar Furniture stores nearby

Last updated:
()