We highly recommend ERC Northbrook. They are inclusive and family friendly. Our child was medically underweight and they knew exactly what was needed to gently support her progress. The structure of residential was comforting to our daughter and the staff were incredible. Our daughter made so much progress in her time in residential and that continued during partial hospitalization. The training programs for families and weekly family nutrition and therapy sessions were exactly what we needed. It's not an exaggeration to say we knew nothing about ED and we were pretty naive about what our child needed. ERC taught us so much and provided hands on skills that we are using daily to support our child. We will be eternally grateful to ERC for helping our child find her way back to herself.

I was at Erc for 23 weeks. 13 in res and 10 in php. My experience wasn’t exactly typical and reading all the poor reviews I absolutely see where they are coming from. However I overall had a positive experience here. I absolutely adored my therapist Lane and my dietitian Madisyn. They are two of my most favorite people and anyone would be lucky to have them on their team. I miss them so much. They both cared for me so deeply. My psychiatrist, Thomas Hartman, never gave up hope on me and I am so grateful for him. Being here for so long I formed close connections with lots of people. Special shout-out to Elise (pro-t), Crystal (pro-t), Jaci (pro-t), Sandy (pro-t), Katie (bhc), Diona (bhc supervisor), Jaimee (bhc supervisor), and Emily (bhc). I also loved all of management especially Allison and Dave. All of the nurses were also fabulous (especially Jessi, Olivia, Terri and Kyla) These are the people who got me through the 5 hardest months of my life. They all cried with me on my last day. I will forever be grateful for each and every one of them. There were definitely some people people who I didn’t click with but that’s just a part of life. Although vulnerability is important i encourage Erc to let the trust between staff and patients form and not try and force it. It is okay to not always like everyone, we all have our people. I personally did not like iop at Erc but i had past interactions with the staff in iop so I didn’t have high hopes of it working out. I would say give it a try and if it’s not for you that’s okay! There’s always other options. In full transparency there were obviously some not so great parts. The beds are absolutely horrid and rock hard, a mattress pad is a must. Some decisions about treatment were made without consoling treatment teams and were very harmful. Be aware that they are very strict about limiting movement . No dancing, no standing, unless you are walking somewhere you must always be sitting. Other patients do openly triggering things and the staff typically doesn’t stop it till a patient say something. Being here sometimes made recovery very difficult because you are surrounded by so many who want nothing to do with recovery. Patients can do something called “check ins” with bhcs when someone needs to talk or is disregulated however many of the bhcs are not trained in mental health or eating disorders and are often very unhelpful. (Obviously not the ones mentioned) The people who I mentioned are amazing at meal support but other than that nobody else even put in the effort. When I first got there groups were honestly not great and consisted of the same worksheet over and over. Through a lot of advocacy done by my milleu and effort by the wonderful pro-ts and Megan their managers by the time I left the groups were completely changed for the better. However I’m unsure if they remained that way. There were lots of times where I smiled and laughed and I met so many amazing people and made so many friends. If I went back in time and had the choice do it over again I would absolutely choose Erc northbrook. I have a very outgoing personality and always felt extremely cared for but I know it wasn’t like that for everyone there. I would recommend sending your kid here but please listen to their concerns and be their advocate. Although this was the place for me, it definitely isn’t for everyone.

I highly recommend ERC at Northbrook. The staff treated my child with dignity, and took wonderful care of her. ERC does an excellent job educating the family. As a caregiver, I was given extensive 1:1 counseling and nutrition education so that we could continue on the path of recovery when my child returned home. It's so scary to admit your child to residential care, but I'm glad I did it. I encourage caregivers to seek the highest level of care that your child needs. My child has been home and in recovery for 8 months. Don't lose hope! Things can get better!

ERC Northbrook absolutely saved my daughter’s life. We brought our 14 year old here after having no luck at another residential treatment center and found a caring, professional and supportive staff. Leaving our child to basic strangers in an out of state facility was one of the hardest things we’ve ever had to do as parents, but it was the right thing to do, they gave us back our happy, healthy daughter. We can’t say enough good things about our experience at ERC, the care they gave our daughter, the support and education they gave my husband and I is priceless. They have an extensive support system for caregivers both during the stay and after discharge. I highly recommend ERC and will sing their praises to my last breath.

I debated writing this review. There are some good people working here, but they nearly killed our daughter. Read the other negative reviews. The one size fits all approach here was an absolute disaster for us. If you have a younger child, look into family based treatment (FBT). I wish the providers we were working with prior to coming here steered us toward FBT instead of recommending this disaster.

I was at the erc northbrook for 8 weeks in res, 4 weeks at php, and 4 weeks at iop. I have to say I did have some conflicts with some of the staff and peers there, but overall we resulted into good relationships. I have made so many amazing friends and relationships between the staff and peers, and we had so much fun saying all these random verses, playing table games, and just enjoying what is around us. It was extremely hard for me especially in php and transitioning back to school, but my treatment team(s) both made sure that I was ready and willing to recover. My amazing treatment team which is my therapist(Grace), dietitian(Abby), and psychiatrist(Dr. Aldridge), they couldn’t have helped me more, due to their compassion, reminders, and love towards me. I really have made good memories at that place with everyone I met. It did get a little sentimental at the end when I was departing from erc, but I just know that they will always be there with me. Right now I’m striving and try my very best even if it’s tough to stay recovered and keep pursuing my dreams. I thank everyone who has supported me and guided me along the way in my recovery journey!

I walked out of this facility (adolecent PHP) pa completely different person. The whole staff was amazing and knowledgeable about many different eating disorders, not just the ones known most about. The group leaders were friendly and taught their program with confidence. All questions were welcomed with open arms and were up for discussion. My assigned "team" (dietician, psychiatrist and therapist) was a group of people who worked together seamlessly and offered help from all sides of their profession. I still use skills I learned there a few months after discharge, and expect to continue using them.

We could not be more grateful for the team at ERC who worked with our adolescent daughter. Eating Disorders are difficult, confusing. and frightening. But, everyone at ERC was kind, professional, understanding, and patient. They answered our questions, time and time again. They listened closely, cared for our daughter on a personal level, and educated us every step of the way. The resources shared with our family were endless. Our daughter felt safe and was given the tools to head toward recovery. EDs are HARD. Hard stuff- but we would chose ERC time and again. Simply grateful!