1/5 Chris P. 2 years ago on Google • 143 reviews
I
enjoyed
my
first
time
at
Frontier
Days,
for
the
most
part.
However,
I
had
several
problems.
There
is
ZERO
internal
communications
between
departments.
1-
Security
didn't
know
where
specific
locations
were
and
two
of
them
had
no
concept
of
customer
service(
i.e.
"let
me
find
the
right
answer
for
you!").
It's
sad
that
10
minutes
after
talking
with
park
security,
I
was
ably
to
give
directions
on
how
to
get
to
most
park
locations,
to
include
the
the
east
side
stands.
Again,
it's
my
first
time
here!
2-
I'm
ADA
x2,
I
am
physically
disabled
and
I'm
Always
with
my
service
dog.
I
get
tired
and
sore
easily
and
I
didn't
expect
my
tolerance
to
go
away
so
quickly
today.
I
saw
a
public
disability
transport
cart
being
an
available
service.
*Problems:
a.
EMS/First
Aid
didn't
know
this
service
existed
when
I
was
asking
for
help
and
I
walked
away
frustrated
and
hurting;
b.
After
finally
getting
to
a
gate
to
where
I
could
let
my
dog
go
potty
I
wanted
to
return
to
my
family.
I
asked
all
the
haste
staff
to
help
me
call
for
the
disaibility
cart.
I
had
to
ask
12
different
department
staff
members
before
I
found
One
that
knew
the
service
existed,
he
was
also
ADA,
and
as
he
was
trying
to
help
me
it
took
Him
12
minutes
to
find
the
number
to
call
for
the
cart
service;
c.
2nd
trip
to
take
my
dog
potty,
I
again
had
to
stop
at
EMS/First
Aid
and
was
lucky
enough
to
find
a
gentleman
that
would
assist
me
to
find
the
cart
service.
For
15
minutes
he
called
only
to
get
a
busy
signals
or
wrong
numbers.
He
finally
got
a
supervisor
go
give
permission
to
use
a
First
Aid
cart
to
help
my
dog
and
I.
Again,
they
had
little
to
no
access
to
a
current
number
to
find
the
provided
service.
Overall,
I
am
not
impressed!
ALL
internal
between
staff
to
the
different
departments
is
little
too
non
existent.
I
know
and
understand
how
events
should
run.
I
have
been
a
security
Lt
of
many
conventions,
of
many
sizes,
and
have
I
been
a
producer/security
director
of
several
others.
I
do
appreciate
the
help
I
received
from
the
limited
staff
that
were
the
excelled
troubleshooters
south
great
follow
through.
Overall,
Again,
I'm
not
impressed!