I’m one to hate going to car dealerships but this location made the experience very pleasant. The Coral Gables location is an absolute disaster compared to Cutler Bay. I highly recommend this location over others which we have bought from before. I had the pleasure of having Robert assist me. Ask for him if he’s available. Very happy with my purchase!

As a multi year Mercedes-Benz customer taking my business to another Mercedes service center. I was a bit concerned about who was going to take care of my vehicle after my advisor retired. Based on great comments about Cutler Bay I heard from close friends and family. I decided to go personally and talk with the service manager, Charlie Rodriguez about an issue with my car. Charlie, didn’t hesitate to help me out and rapidly take me to the service consultant, Orlando Bravo. Orlando was amazing from the get go. His professionalism and great sense of urgency towards my situation was outstanding. In matters of minutes he explained everything to the detail and my car got fixed within the hour. I was very impressed with the service overall but to make things even better for me, 3 days later I run into an unfortunate accident and their response to help me was great. They picked up my car and in a couple of hours Orlando was taking care of everything. Orlando’s communication skills are on point and I have no doubt that my car is in great hands. I cannot be more grateful with all the help, support and services. Thanks

I must say, the service I received was beyond amazing. The undivided attention, friendliness, and courtesy of the customer service team made getting a new vehicle an unforgettable experience. I am eager to share and relive this exceptional service again. Thank you Jean Pierre Basagoitia "JP" , for your time. I will recommend you without hesitations.

Happy wife !!! We bought a new Mercedes !!! It truly was a pleasure buying a new car from you guys. Diosdado went out of his way to make our car buying experience amazing. Outstanding customer service . Will definitely refer you guys 👍🏻

Mercedes-Benz of Cutler Bay is the BEST PLACE to go for maintenance, repairs, or anything you need for your Mercedes! This is my four major maintenance, and they always take good care of my car. My service agent, Orlando Bravo, was excellent, professional, and knowledgeable! I love the video they sent me regarding the tires and brakes inspection. The only disappointment is that they no longer provide a Mercedes-Benz loaner, and you have to go with a rental car with Hertz. 100% recommended! I will keep taking my car back to this dealer in the future.

After encountering a repetitive problem with my vehicle, it became apparent that something major was happening. Nicholas Conroy assumed my account and not only de-escalated the problem, but ensured that the vehicle was addressed properly. I am highly impressed, and pleased with the professional manner in which he took the matter into his own hands! He addressed the problem and kept communication with me at all time. The ability to provide the resolution quickly exceeded my expectations. Such a commitment to great customer service is to be commended. I can assure you that it was his "Excellent" service that diluted the matter, and allowed me to see that MB cares about developing a long-term relationship with their customers, than just making a sale. Keep up the great work Nicholas!

I had an exceptional experience at the Bay Mercedes dealership, and I can’t thank Orlando enough for his outstanding service. His infectious energy and genuine kindness made the entire process enjoyable. I arrived with a malfunctioning right window, and to my surprise, they managed to fix it in just one day. Orlando’s expertise and dedication truly impressed me. I highly recommend this dealership, and Orlando in particular, for their professionalism and swift resolution of car issues. They exceeded my expectations, and I’m grateful for their exceptional service.

Best Mercedes dealership I have ever been to and I’ve been to many throughout USA. They really know how to take care of their customers here. From the minute you get there till the minute you leave they are constantly making sure you’ve been helped and that you’re comfortable and happy. Constantly offering drinks and snacks. Never leaving you wandering around. Or wondering how much longer this is gonna take. Joe Esquerra helped me. He was amazing. Gentleman who helped me at the Hertz rentals I unfortunately forgot his name but was also amazing. Everyone there that weren’t even assigned to take care of me helped me and were always checking in on me while I was there. They went way above and beyond. Best customer service I have seen. Take your vehicle for service or purchase your next vehicle here. They will take take care of you and you will not regret it.