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Alliance Health

Insurance company Corporate campus

😠 I worked there from 2012 until 2015 and had a fabulous experience; worked with a great team and had a super supportive Supervisor. Unfortunately I left for a much larger salary and eventually returned to Alliance. I had a very different “Supervisor “ and it was her first supervisory position. I had... People often mention Alliance, time, agencies,


Address

5200 Paramount Pkwy Suite 200, Morrisville, NC 27560

Website

www.alliancehealthplan.org

Contact

(919) 651-8401

Rating on Google Maps

2.90 (31 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 8:30 AM to 5:15 PM
  • Tuesday: 8:30 AM to 5:15 PM
  • Wednesday: 8:30 AM to 5:15 PM
  • Thursday: 8:30 AM to 5:15 PM
  • Friday: 8:30 AM to 5:15 PM
  • Saturday: Closed

Featured Reviews


Frequently mentioned in reviews: Alliance (11) time (6) agencies (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Lynn P. 3 years ago on Google
    I worked there from 2012 until 2015 and had a fabulous experience; worked with a great team and had a super supportive Supervisor. Unfortunately I left for a much larger salary and eventually returned to Alliance. I had a very different “Supervisor “ and it was her first supervisory position. I had been in the field at that time for 26 years as a Supervisor, Program Manager and Executive Director. I have never in my entire career met or had a supervisor who was so completely void of humanity or emotion. I was going through a very difficult time at that point in my life and as a mental health agency I would have expected support from my immediate supervisor. Instead I was fired the day before I would have become a permanent employee. She was spineless.And as far as local mental health agencies that were being monitored, God help you. It all depended on who you were assigned as your evaluator. Rules and refs not followed by this LME. Would not recommend to an individual needing assistance or to anyone who may be thinking of working there.
    14 people found this review helpful 👍

  • 1/5 Carolee H. 5 years ago on Google
    Very poor customer service. Frustrating to work with. I called Alliance to get information for a client that needed additional low/no cost behavioral healthcare. I talked to 4 different individuals, who each told me that they did not know the answers to my questions. My questions were about income levels for IPRS funds, what IPRS would pay for and agencies that could provide services. These should be basic questions for them; the information should be common knowledge talked about in their hallways. It appeared to me that the staff were lazy and wanted to do as little work as possible. Passing me on to the next person that wanted to do less than the person before them. One person I talked to actually told me that I should do a web search to find the agencies that they work with. She said that the client should not call them for information. However, they have a access and information line specifically set up to help connect clients to behavioral health agencies. Really????? They should be shut down if they aren't going to do their jobs!
    13 people found this review helpful 👍

  • 5/5 Juan J. 4 years ago on Google
    I likely know the ins and outs of Alliance more than most of the posters here because I have worked there. First, Alliance is not a mental health, substance abuse, or disability service provider, so any attack on them about the quality of those services is misguided. Alliance manages Medicaid and other funding sources for the aforementioned services, and has done so since 2012/2013. Second, the State of North Carolina has cut funding for services for the last 4 years in a row, which has made it more difficult for Alliance to function and for provider agencies to serve their clients because there haven't been any increases in their reimbursement rates during all of this time - a time of extremely low unemployment across all economic sectors, which has made this system less attractive to providers because the agencies can't be competitive. Third, Alliance recently closed their Durham and Raleigh offices and combined them with their main administrative office in Morrisville. Many of their employees work from home part of the time now, and the organization has adopted other strategies as a means to reduce operating costs. There is NO QUESTION that the system is broken, but it is not the fault of Alliance and their employees, who are among the hardest working and smartest people that I had ever had the pleasure of working with. It is due to the North Carolina General Assembly's continued funding cuts to the system as a whole, which has reduced it to a skeleton of what it once was. People should be THANKING Alliance employees for sticking around during these challenging times, rather than pointing misguided fingers at them. Ignorant at best, shameful at worst.
    8 people found this review helpful 👍

  • 1/5 Crissy W. 6 years ago on Google
    I have difficulty receiving any kind of help for my 17 year old son. I applied years ago when it was CAPS. My name was somehow removed from the waiting list and I had to start all over. I learned the other day that the wait list is extremely long from 2007. This is just unsatisfactory and seems unlawful. I'm very disappointed in the system. And if my case is not severe enough, I'm just not sure what severe is!?!
    8 people found this review helpful 👍

  • 1/5 Carlos S. 1 year ago on Google
    This place was toxic from top to bottom. I took a job I was completely qualified for, but never received the support from management to enable me to do my job. The folks I supervised were jealous of me receiving the job, mainly because I came from the outside. I was the worst 3 yrs of my professional career. Be careful of the department you choose.
    3 people found this review helpful 👍

  • 5/5 Duke R. 1 year ago on Google
    They work hard to try and locate the answers you're looking for, even when you don't have Medicaid or any money at all. I was in my car, homeless with my dog. They finally helped me find a place in Orange county I could go. That Alliance Health man knew I didn't have any Medicaid when I started talking to him at the Inter Faith Council in Carrboro but he helped me anyway. I don't forget people that treat me like a human being, I won't forget him or that company.
    2 people found this review helpful 👍

  • 1/5 Peggy T. 11 months ago on Google
    wow too many negative experiences to tell them all...ranging from myself to my kids. Don't send your kids to none of their groups homes b/c once you file a complaint, they cover up stuff and ignore your concerns about the facilities; they will discharge ya kid who never got the proper help(retaliation), you have to chase their therapists; crises line comes up with excuses saying it'll take X amount of time to get to ya; I had a daughter whose therapist dismissed her b/c she wouldn't open up to her; I had some therapists who said they felt like they didn't help me....SI rates going up, ppl getting money for services not even rendered, like ya better find ya own coping skills and group....

  • 1/5 Melissa M. 1 year ago on Google
    It is a crime that they claim to help people. I have called countless times. Each person I am in contact with promises to call me back with the information I’m needing and not one person has. Not ONE— Including supervisors who I’ve been shuffled to when their underlings don’t call back. I’ve filed a grievance. No one has called me about that either. I am in desperate need of help for my daughter and I’ve learned from Alliance that I am alone in this. It’s worse than not ever being offered help in the first place.


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