Exceptional customer service! I purchased a Hot Springs Grandee spa from another dealer in the Cities and was immediately abandoned by them as soon as they left my property. They told me to call to walk through the initial setup after I filled the tub and was instantly ghosted by the two techs and the salesperson I had been dealing with. Then I discovered this gem of a business in the Brainerd area. Sherry and Emily were instantly helpful in troubleshooting a problem with my cover lifter. And they were a wealth of information on helping me get the most out of my tub. They will be getting all my future business; I just wish I would have purchased my tub from them (though they made it clear it did not matter, they were going to be helpful no matter where I bought it!). I also must say the salt water system and filtration is amazing. The water is always clean and once the chemicals are balanced the salt keeps the chlorine level perfect every time. I use softened well water and the tub is outside. Highly recommend Hot Springs Spa and especially recommend this dealer!!

My new hard-wired hot tub monitoring system installed by HotSprings Hydrotherapy in Brainerd is a game changer! Adjust the temp from an app on your phone (turn down if you won’t be there for a while and turn back up before you get there ), monitor and adjust salt, turn on jets or lights. Best part; no more having a floating monitor in your tub that you have to remove and dry off for 12 hours before recharging periodically. Awesome product!!

Emily was really great. She followed through with assisting us to find a spa that fit our family. She presented options, was never pushy and made the experience of purchasing easy-what a great company!

Emily has been beyond fantastic to work with. From start to finish she was easily available to answer my questions and concerns. I shopped around at other hot tub locations, and they could not compare to how well my experience was with Hotspring and the help I experienced with Emily.

Emily was great to work with and very knowledgeable. She was patient with us while we are learning so it wasn’t added stress. Thank you.

HotSpring Hydrotherapy was amazing! They helped me move my hot tub to a new house even though I hadn't bought it from them originally. Their customer service was outstanding. The team went above my expectation to assist me quickly and efficiently. Their commitment to satisfaction is unparalleled in the Brainerd Lakes Area in my experience. I highly recommend HotSpring Hydrotherapy.

This was the best experience I had buying a spa ! Emily was so helpful! These woman were super friendly and made me feel like family . She found the right tub for me and I absolutely love it ! Very informative and is there for any questions! I definitely recommend hot springs hydrotherapy spas!

Emily was so punctual and informative. We needed a spa quickly and she made it happen! No sales pitch and what a great experience!