The other day I went to this showroom and I was impressed by the products and customer service. I am from Brazil where hot tubs and fireplaces are not that common... so I came with a thousand questions and Cole helped me out. He is great, he knows the products and explained everything to me! I had the chance to try one of the hot tubs and this is definitely something we all should have at home. It’s just so relaxing after a work day. Easy to use, cool lights and I really loved the jets! If you’re looking for great products, great assistance and customer service, this is the place! Oh, I was almost forgetting to mention that the showroom is really clean, organized and they also have a cute dog called Maggie.

Creative Energy was very good and followed up with all our questions. We appreciated it as we are just learning how to use the spa. Very responsive and the owner even stopped by. They went above and beyond.

Gosh, where do I begin? Lost in the abyss of opaque and poorly communicated information about gas fireplace inserts, I found my way to Cole at Creative Energy. From our phone conversations to in-store visits, Cole thoughtfully anticipated my questions and patiently answered them again when I hadn't remembered what he said. In addition to being highly informed about inserts, he also has a tremendous reputation with the plumbers and installers I inquired with. Sadly, I did not move forward with one of their products due to limitations with my firebox. However, I am grateful to have had Cole help me navigate this experience so I feel very confident in my decision.

Super friendly and helpful staff. I was looking for a reliable, simple, and affordable hot tub. They helped me find the right in stock tub and were able to deliver just before Christmas to make for a very memorable celebration. My sales associate Cole was very patient and helpful in explaining everything to me. The delivery drivers were friendly and delivered and set up the tub and finished the installation even after is started pouring rain which show some true dedication.

Thank you, Creative Energy for delivering an amazing product and incredible people to support it! If you are lucky enough to work with Cole Spilman during the purchasing process, you are in for a real treat! Cole’s understanding of the products he’s selling proved invaluable as we educated ourselves on a significant purchase. He still takes the time to get on the phone with me to answer the questions that come up from time to time running a salt water hot tub. Delivery was flawless and professional. The hours that the entire team has spent educating us and coaching us proves that they aren’t just interested in a one-off transaction. Creative Energy will be our go-to for anything hot tub related for as long as we own one!

I have a 10 year old hot tub which I inherited from the previous owner of my home. Ive started to have a few minor problems with it. The folks at Creative Energy in San Rafael have been very helpful. Everything from maintaining the tub, to troubleshooting issues to avoid a service call. Bonnie in particular, is very knowledgeable and very helpful. Amazing customer service ! Thank you Creative Energy.

We love Creative Energy! Cole and Will in San Rafael store truly went above and beyond for us trying to secure a hot tub faster than the usual timeline. We looked around Marin and online at a few different stores and kept hearing the same thing, hot tubs are hard to find right now. Maybe we could get one in 40-60 weeks! Then a hot tub surfaced that was ordered by someone else and they changed their minds, Cole and Will pounced on it for us and a few days later it was sitting in our yard. The whole experience from purchase, to site visit, to delivery was top notch and we have a complicated access to backyard! Cole also connected us with an incredible electrician, James at Rock Solid Electrical. The whole family is loving our new prodigy, soaking in it daily!

Creative Energy is a terrific business. They sell high quality spas, as well as fireplace inserts. Their staff is knowledgeable and easy to interact with. They have an excellent service department. When purchasing our spa, we were able to try out a number of spas to make sure of the model and size we wanted. We would no problem referring them to a friend or family member or if we decided to purchase another spa from them in the future. In fact, we are planning to buy a gas fireplace insert in the near future. We highly recommend Creative Energy for your spa needs.