5/5 Aimee B. 3 years ago on Google
Great
repair
and
excellent
customer
service
by
Yossi!
My
6
year
old
Zacconi
Espresso
Baby
lever
machine
purchased
from
Christopher
at
Thomas
Cara
in
SF
(no
more)
developed
a
leak
from
the
group
head
when
the
lever
was
down
and
could
not
build
pressure.
Reached
out
to
Yossi
via
email
and
received
an
immediate
response
and
coordinated
drop
off
at
his
Richmond
shop.
Quote
was
for
$321
for:
Service
Complete
tune
up:
Take
machine
apart,
remove
group
head
assembly,
Remove
steam
valve,
and
deep
clean.
Replace
group
head
gasket
kit
+
steam
valve
gaskets
and
install
everything
back
and
test
for
leaks.
Parts
New
OEM
group
gasket
kit
Parts
New
OEM
steam
valve
gasket
kit
Approved
and
turn
around
time
for
repair
was
~2
weeks.
Got
lucky
since
he
had
had
another
Zacconi
in
and
had
ordered
multiple
parts
so
didn't
have
to
wait
the
~6
weeks
for
parts
from
Italy.
Communication
throughout
the
whole
repair
was
excellent
and
Yossi
was
flexible
on
pickup
accommodating
a
weekend
pick-up.
My
"Baby"
is
restored
to
its
amazing
self.
Yossi
includes
photos
and
video
of
the
process
which
is
helpful.
100%
recommend!!!
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