I scheduled an appointment clear back in October to inquire about a custom engagement ring. Stephanie was so helpful and patient with me throughout the design process, seemly reading my mind at times even. The customer service here is incredible, and within 10 minutes of the appointment I knew that no matter what I went with, I was buying it from Wendel’s. I HIGHLY recommend going here to purchase any kind of jewelry, as they truly care for their customers in a way I haven’t experienced anywhere else.

Beautiful upscale building tucked in downtown Lancaster. A warm, yet high end experience from start to finish. All of the staff greeted me each time I visited. They were knowledgeable and made great suggestions. I made the largest jewelry purchase in my life, and I could not be more happy with Wendel’s!

I’d give this place 10/10 stars if I could! Huge thank you to Stephanie for working with me on designing and then creating a wedding band to match my non traditional engagement ring. A couple other jewelers told me it wasn’t possible but Stephanie and the folks at Wendel’s made it happen. Also thanks to them, I have the best MOB gift for my mom. 10/10 we’ll be back for me.

Excellent service. Stephanie was very helpful in selecting earrings that matched a ring I purchased 5 years earlier. She was able to customize it in a design I know my wife will love.

Super helpful and knowledgable about our ideas and preferences. Everything was quick and easy and clear every step of the way with no issues. Stephanie was super helpful and made us feel like family and made us feel heard and appreciated as well.

My fiancé left a review a few days ago, and now that I have my ring on my finger I wanted to leave one as well! After having a disheartening experience with a jeweler in Grove City, we made the drive out to Wendel’s at the recommendation of family members to have them see what they could do with my mother’s diamond engagement ring. It had been gifted to us a few months prior by her and my father; we knew it wasn’t in great shape and at minimum would need some serious work. From the very beginning, Stephanie was helpful, informative, and made us both feel really relaxed through the whole process. I was wildly nervous about letting anyone do anything with my mother’s diamond just due to the sentimental value, but Stephanie made me feel at ease. Wendel’s ended up resetting the diamond after Stephanie helped me pick a setting that was perfect for me. When we picked up the ring, we both made a comment in the car afterwards that it turned out 1000x better than we could have imagined. Thank you so much Stephanie and everyone at Wendel’s!!

So thrilled with the redesign of a piece that’s languished in my jewelry box for years! Stephanie’s suggestion was perfect! Customer service was superb! I’d give Wendell’s 10 stars if I could. I’ll be back!

We had such a wonderful time at the Ladies night Permanent bracelet gathering. My 2 friends and I had a ball. The staff was so knowledgeable and all the extras were put together so well. Thank you for having us.