5/5 Brandon S. 4 months ago on Google
Recently,
I
bought
my
wife
a
pair
of
boots
from
your
store.
She
had
wanted
them
for
a
long
time,
especially
since
we
were
planning
to
spend
the
winter
in
some
cold
places.
Even
though
we
usually
don't
spend
much
on
shoes,
we
saw
these
boots
as
a
good
investment,
something
that
could
last
for
years.
So,
we
saved
up
and
bought
them
in
October.
At
first,
my
wife
loved
the
boots.
But
over
time,
they
didn't
stretch
as
we
thought
they
would.
They
started
to
hurt
her
feet
after
wearing
them
for
just
a
short
while.
We
thought
it
was
too
late
to
return
them,
but
when
we
checked
your
policy,
we
were
surprised
to
find
out
we
could
still
exchange
them.
I
emailed
you
guys
about
it,
and
you
replied
super
fast,
saying
we
could
return
them
for
a
bigger
size.
We
sent
them
back
for
free
and
even
asked
if
we
could
pay
extra
to
get
the
new
ones
faster.
In
just
a
couple
of
days,
you
got
the
boots
and
called
me
personally
–
I
couldn't
believe
it!
You
said
the
new
boots
would
be
shipped
right
away
and
arrive
by
the
weekend.
I've
never
seen
customer
service
like
this
before.
Fast
emails,
quick
responses,
and
getting
new
boots
all
in
the
same
week
.
Truly
it's
amazing.
Thanks
to
this,
we're
now
huge
fans
of
your
store.
The
boots
are
great,
and
your
customer
service
is
even
better.
I'm
already
planning
to
buy
from
you
again
when
I
save
up
some
money.
Big
thanks
to
the
Overland
team!
Fans
for
life.