I purchased and paid for a new hot tub cover, a broken bracket, and delivery and removal of old cover on sept 19, 2023, Stan in parts was very helpful and told me since my cover was ‘IN STOCK” he would schedule my delivery in next two to three weeks, which was very acceptable to me So I was waiting to hear from spa brokers I live alone and am working 6-7 days a week to pay my bills, so chasing down my cover delivery was not on my radar thanks to Stan,nor a welcome event in my busy schedule I get a call from Chris, on October 4 in the delivery department, saying she wanted to schedule my delivery and it would be another 4-6 weeks!!!! Imagine my surprise at this information!!!! A part, paid for weeks prior and IN STOCK, could not be delivered for MONTHS???? Naturally I’m upset with good reason at the lack of information or competence in spa brokers to provide the service that was PAID for weeks prior As I’m trying to determine what is happening, Chris attempts to turn this on me ;Ike it’s MY problem. Says they tried to call me and they were waiting to hear from me??? Again I work 6-7 days a week as a delivery driver, so I am using my phone daily for work, so spa brokers absolutely DID NOT LEAVE me a message whatsoever!!! I’m upset, trying to get my delivery scheduled , sometime this year for gods sake, with a person trying to blame me as a cover up of spa broker’s inability to provide their own services!!! I ask to speak to her supervisor, I’m sorry I forgot her name, but this woman, and I use this term very loosely, again blames me for this screw up, tells me I’m yelling at her and she threatened to cancel my order!!! I’m unaware that the Statue of Liberty says ‘ bring us your huddled masses, just not the loud ones” I am a music teacher, trained to speak over 30 students and their instruments, yes I have a loud voice, but my volume should have absolutely zero bearing on a so called ‘professional’ to do her job!!! She hangs up on me!!!, in my hour of need, due to her own company failure!!! I call back, try to lower my volume to appease this woman’s massive ego, and in her position of power, she again hangs up on this paying customer!!! So, I’m forced to call Cal Spas, the parent company, A very nice sales manager , Cameron, speaks with me . He completely understands my position and agrees that this behavior does not represent Cal spas as they wish to be represented!!! Cameron looks up my order, he discovers the delivery manager has cancelled my order and delivery, and began a refund process, all without telling me!!!! This woman RETALIATED and ATTACKED this paying customer in her hour of need!!!! This is not kind, human, professional, or represents a family run business model!!! I work for a family company that has been in business since 1959, their customers are absolutely an extension of their family and treated as such Not with this delivery manager at spa brokers!! Paying customers are abused at her whim!!! Absolute power corrupts absolutely, and that is what is happening here It’s so sad and quite pathetic that this woman has been doing this to people for years and spa brokers tolerates it??? This is her management style?? I believer this is fireable behaviour!!! This is nothing but arrogance and narcissism, so if you want to be abused and devalued and attacked by the delivery manager woman to cover her own company’s inability to provide a service they were pre paid in full for? Sure go buy your parts from spa brokers!!!!

Great place, we went there due to my sister buying a house with a hot tub in the deck and we knew nothing. The owner and the people who worked there were so helpful and taught us so much. We got our filter here and we were overly satisfied with our experience. Please buy from here! We need more establishments with kind people like the one's we met at Spa Brokers!

We purchased a used hot tub from Spa Brokers. We dealt with Steve (the manager). He was honest about delivery days, requested an electrician and explained the process. The delivery team was concerned that our concrete may not be level for the tub. He came by, assessed it and helped my husband move it. He also delivered the steps to us the following day. His professionalism and dedication to customer service has been top notch. I recommend this place!

I bought a two person jacuzzi from Steve. He worked with me over several months to get me the jacuzzi for my tiny house. I ended up with a mobile home instead and it sits perfectly on my patio. He was patient and nice as I kept coming back to check on things before I moved. I was still able to get the sale package that had all of the accessories to get me set up and into my jacuzzi in one day. I bought my jacuzzi and it was delivered in May. I am thankful for their continued support of being a first time owner. The staff answers all of my questions. They are very knowledgeable.

Nothing but happy with our hot tub and the ongoing service. Anytime we have questions around maintenance or products they are always super helpful!

The entire team here is amazing particularly Steve. We love our tub and we feel they did a great job explaining maintenance and providing a starter kit. We highly recommend. Everything went incredibly smooth and it was very easy to get our dream hot tub up and running. Thank you to the team at Spa Brokers and happy holidays!

We have been coming to this place for years everyone is very nice n help you any way they can. Mikalah is very personable n awesome

Staff not too friendly or knowledgeable about their products. Overpriced saunas and spas.