1/5 Joanna R. 3 months ago on Google New
My
recent
visit
to
Bella
Collina,
intended
to
solidify
my
dream
venue,
turned
into
a
rollercoaster
of
emotions,
thanks
to
a
stark
contrast
in
the
service
provided
by
two
sales
representatives.
Initially,
Melanie
Halusek,
the
Director
of
Sales,
had
been
a
beacon
of
warmth
and
kindness.
Her
enthusiasm
encouraged
me
to
consider
Bella
Collina
as
my
dream
venue.
However,
when
I
arrived
for
a
scheduled
tour
during
Melanie's
lunch
hour,
Tatiana
Thompson,
an
admin
sales
assistant,
stepped
in,
and
the
experience
took
a
disheartening
turn.
From
the
moment
Tatiana
walked
in,
I
felt
judged
by
awkward
looks
and
an
overall
lack
of
professionalism.
The
discomfort
was
palpable,
and
it
seemed
as
though
she
had
already
made
assumptions
about
me
based
on
my
appearance,
ethnicity,
or
budget
of
10k.
The
repeated
comments
such
as
"this
is
the
price
for
the
food
minimum
regardless"
throughout
our
conversation
left
me
feeling
as
though
the
venue
was
automatically
deemed
above
my
budget,
creating
an
unwelcoming
atmosphere.
What
struck
me
the
most
was
the
fact
that
I
drove
over
there
for
a
proper
tour
and
left
without
seeing
the
venue
as
well
as
her
apparent
disinterest
in
selling
the
venue.
The
dream
venue
I
had
envisioned
quickly
crumbled
as
Tatiana's
unprofessional
demeanor
overshadowed
the
positive
impression
Melanie
had
initially
made.
Had
Tatiana
approached
the
situation
with
a
genuine
interest
in
showcasing
the
venue
and
professional
manners,
I
might
have
continued
with
the
booking
process.
Unfortunately,
her
lack
of
effort
and
judgmental
attitude
left
me
with
a
heavy
heart
and
a
strong
conviction
that
Bella
Collina
has
a
long
way
to
go
in
ensuring
consistent,
respectful
customer
service.
In
the
future,
Bella
Collina
may
want
to
reevaluate
its
sales
approach,
emphasizing
professionalism
and
inclusivity,
ensuring
that
every
potential
client,
regardless
of
appearance
or
budget,
feels
valued
and
welcomed.
The
dream
venue
remains
a
dream
no
more,
marred
by
a
disappointing
encounter
that
overshadowed
the
positive
impression
initially
created
by
Melanie.