5/5 Lindsay H. 3 months ago on Google • 9 reviews New
Despite
being
a
regular
at
the
coffee
shop
across
the
street,
this
salon
only
came
to
my
attention
because
I
was
a
meme
-
I
filled
my
online
cart
on
a
haircare
website
with
$200+
in
product
and
scoffed
at
the
idea
of
paying
$6
shipping
and
handling.
I
plugged
my
zip
code
into
the
brand's
retail
locator
and
was
delighted
to
see
Willow
Street
pop
up
so
close
to
me.
I
was
online
shopping
for
haircare
products
because
in
November
at
a
different
salon
I
got
one
of
the
worst
cuts/colors
I've
had
in
adulthood.
My
mother,
parent
to
a
former
goth
(me),
thought
I
did
it
myself.
My
friend
marveled
that
it
swallowed
light
against
known
laws
of
physics.
For
almost
two
months,
I've
kept
my
hair
in
an
unwashed,
unbrushed
bun
and
had
hair
anxiety
dreams.
When
I
walked
into
this
salon,
I
was
prepared
to
buy
the
products
I
had
been
researching
onine
to
resolve
my
situation
and
go,
but
after
being
greeted
by
a
wonderful
receptionist,
a
kind
stylist
(Sofia)
came
to
talk
to
me
about
what
best
might
suit
my
needs.
Upon
hearing
my
story,
she
consulted
with
the
salon
owner,
Libby,
who
authorized
a
complimentary
wash
and
condition.
When
I
left,
my
hair
was
not
like
silk,
it
was
like
satin.
Narcissus
would
see
his
reflection
in
my
hair
and
turn
to
stone.
Today
was
the
first
time
in
almost
two
months
that
a
brush
went
through
my
hair.
I
bought
the
recommended
products
and
made
an
appointment
for
a
trim
in
the
future.
I
walked
in
to
buy
product,
and
walked
out
with
a
new
attitude
and
haircare
home.
Libby
and
Sofia's
thoughtfulness
moved
me
to
tears
throughout
the
whole
unexpected
experience.
The
owner
and
stylists
at
Willow
Street
demonstrated
exemplary
customer
service,
talented
and
knowledgable
styling,
and
good
business.
Most
remarkably,
they
treated
me
with
a
genuine
kindness
that
is
rare
anywhere
and
made
this
experience
feel
downright
serendipitous.
Or
shall
I
say,
hair-endipitous.
:)
