I came in at 1:40 for a 2pm appt.... waited until 1:45 until i was helped to fill out the paperwork and waited past 2:15 to be seen. While i was waiting I seen a few people walk in and the employees did not greet anyone, not even a "I'll be with you in a minute". They ignored them. The same was done to me. Its horroble customer service and bad ediquette... if i have a 2pm appt then i expect to be seen at 2pm. It seems like this place is ran by young women who dont care about service because they get paid regardless.

HEYYY MY EXPERIENCE WAS THE BEST ...I AM 60YRZ YOUNG I NEEDED 2 RIGHT BOTTOM MOLARS PULLED AND I WAS A LITTLE NERVOUS. DR.Z AND HIS ASSISTANT ARSELIA MADE ME VERY RELAXED AND COMFORTABLE SO I HONESTLY DIDN'T FEEL A THING. IT HAPPENED SOOOO FAST IT WAS OVER JUST LIKE THAT🤗🤗🤗I WOULD RECOMMEND WESTERN DENTAL IN LODI TO EVERYONE THEY DO GREAT WORK! I'VE HAD THESE TEETH 4 40YRZ AND I'M GLAD TO SEE THEM GO😂🤣😂 THANK YOU GUYZ, ARETHA

Very limited first visit. But so far so good. Will review more after procedures are done. Dec 1 follow up. Went back for 2 teeth removed. Dr. Z is a rock star. Never felt the needle. He was always listening to my comments. Was not stingy with the anesthesia. Assistant also very helpful and kept me informed of what was going on. This will be my family's go to dentist as long as Dr Z is there. Very reasonable $$$

Wait time was a little long , my daughter was very nervous thank you to Annabelle who help her through her nerves and dr. Heir was very thorough with the treatment. Great environment thank you !

Yolanda and dr Z were so good during my filling appointment today. Yolanda made me feel so welcome and they both had me laughing at the end.

I hate coming here month after month. Do yourself a favor and pay the same price for braces somewhere they’ll actually care about your experience. Doesn’t matter if you're early or late for your appointment, they’ll be 20-30 minutes later than that. It’s absolutely ridiculous. I’m writing this at 8:25 AM in the waiting room while waiting for my appointment that was for 8 AM!

The front staff was nice and tried to accommodate, the main male dentist was extremely rude, told me it was illegal to work on my daughter because she was whimpering from being nervous, understandably so as she is 4. He looked at my daughter and said if she did not stop crying she would not get to pick a toy from their “treasure chest” at the end of the visit. I questioned why they couldn’t just try to help and see if she would do okay with the nitrous gas, he said they can try just once to work on a child, but if they were to be resistant or have issues they were not allowed to try twice. He proceeded to lie to front desk associate and tell her that the pediatric dentist said it was impossible to work on my daughter. The front desk associate did get agreeance from the pediatric dentist to attempt to work on my daughter, but she was helping a “2nd try child” first, something the previous doctor stated they did not do.

Dr.z he was great had to pull a tooth an I didn’t feel a thing an he made so comfortable an his assistant Yolanda made me feel really calm an overall great ppl I will definitely come back

All the workers are so sweet! Shout out to Annabelle, who talked to me and made me feel welcomed!

Thank you so much to dr. Heir and her assistants especially Annabell they are sooo awesome . Such a kind doctor she always hears me out about my teeth and makes me feel comfortable with my ortho treatment . Definitely recommend them