5/5 Genesis R. 1 year ago on Google
Updating
my
review.
I
called
and
spoke
to
Allison
and
she
was
very
helpful
and
was
able
to
customize
our
February
allocation
before
it
was
sent
out.
She
even
helped
me
pick
out
some
wines
to
try
out.
Thanks
again!
-
Associates
at
this
location
are
helpful
but
“back
office”
could
care
less
for
your
“VIP”
membership.
Brooke
at
this
location
was
great,
and
so
was
the
other
curly
blonde
associate
here.
They
were
pretty
helpful
and
the
wines
were
tasty
and
decently
priced,
so
we
decided
to
join
the
wine
club…
The
only
recommendation
I
would
add
is
to
have
a
sign
or
some
sort
of
structure
so
that
people
know
where
to
go
for
the
tours
and
the
tastings,
etc.
Everyone
was
kind
of
just
in
line
waiting
to
get
helped
and
wondering
where
to
go.
And
as
we
were
trying
out
some
of
the
wines,
we
kept
getting
interrupted
and
skipped
over
for
the
people
who
had
tours…
I’d
imagine
that
this
would
come
in
handy
on
busy
days
like
the
weekends..
Now,
the
reason
for
the
3
stars
is
that
the
“back
office”
communication
is
not
so
great…
When
we
originally
signed
up
for
the
wine
club,
we
were
unaware
that
the
quarterly
shipment
was
about
to
be
sent
out
within
the
following
days.
After
speaking
with
Brooke,
she
recommend
we
reach
out
to
the
back
office
team
to
see
if
we
could
skip
the
first
allocation,
since
we
had
JUST
purchased
6
bottles
that
day
we
signed
up..
Unfortunately,
they
were
not
able
to
skip
our
first
shipment
without
incurring
a
fee
(according
to
the
pamphlet).
I
have
created
an
online
account
and
scoured
their
website
for
more
information
over
the
wine
club
allocations,
shipping
dates,
etc
and
couldn’t
find
anything.
I
reached
out
to
the
“VIP”
email
and
they
were
not
too
helpful..
I
just
got
the
automated
email
saying
that
our
shipment
has
been
confirmed
and
that
I
should
have
received
previous
information
over
the
allocations
and
over
the
pick-up
parties,
which
I
have
not..
I
have
also
asked
about
switching
the
type
of
wine
club/allocations
that
we
will
receive,
and
I
am
currently
waiting
to
hear
back..
Again,
more
communication
would
be
much
appreciated.
We
were
loyal
customers
of
Grape
Creek
Vineyards
for
years
until
we
decided
to
try
a
different
place,
and
now
we
are
not
sure
if
this
is
the
place
for
us.
I
don’t
like
the
idea
of
having
to
keep
paying
for
wine
that
we
do
not
like
and
the
lack
of
communication/information
does
not
help
out
either.
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