1/5 jkw321 *. 4 years ago on Google
Does
not
guarantee
FDA
reasonable
accommodations
for
confirmed
documented
medical
disabilities.
In
response
to
owner
below,
Yes:
1.
We
requested
the
accommodation
within
the
text
box
on
the
ticket
purchase
site.
There
is
no
mention
on
the
website
for
need
of
externally
written
documentation,
as
we
would
have
been
readily
happy
to
supply.
2.
We
spoke
directly
with
a
representative
at
the
tour
center
and
expressed
our
concern
and
requests,
informing
her
that
the
children
receive
these
accommodations
at
school
for
this
condition.
We
were
not
asked
to
provide
any
documentation.
We
were
simply
informed
that
"accommodations
cannot
be
guaranteed".
3.
We
spoke
directly
with
owner.
He
never
asked
for
any
documentation
and
instead
informed
us
that
he
would
"not
guarantee
accommodations"
and
stated
that
we
should
simply
not
attend
the
tour.
4.
Full
accommodations
were
not
received.
One
of
the
children
had
negative
outcome
from
the
trip.
My
suggestion
to
the
owner,
is
to
either
accept
people's
medical
disabilities
and
requested
accommodations
as
stated
in
the
accommodation
box
or
have
a
standard
attachment
required
along
with
specified
documentation
necessary
to
fulfill
that
request
on
your
website.
Also
be
courteous,
and
ask
the
customer
to
explain
their
needs
and
try
to
find
something
that
might
work,
rather
than
jumping
to,
"No,
accommodations
are
not
guaranteed".
Our
Driver
was
exceptional
in
his
driving
skills,
tour
information
and
people
skills.
He
asked
about
our
needs
and
tried
to
address
them
within
his
control
reasonably.
He
even
drove
to
try
to
accommodate
some
of
our
needs.