1/5 Jake J. 3 years ago on Google
I
spoke
to
someone
over
the
phone
this
afternoon
about
my
experience
with
the
'Tom
of
Finland
store'
and
the
customer
service
at
the
store.
I
wanted
to
make
sure
that
the
information
I
gave
and
the
horrific
experience
I
had
gets
into
the
right
hands
and
is
dealt
with.
Back
in
june
I
placed
an
order
for
a
book
"forever
butt".
When
i
placed
the
order
it
was
listed
as
in
stock.
Once
the
order
processed
it
then
was
listed
as
a
pre-order.
I
made
it
clear
through
emails
with
the
store
that
it
wasn't
clear
that
it
was
a
pre-order.
Through
emails
with
customer
service
I
was
told
that
the
book
would
be
sent
by
AUG
2020.
Following
that
email
I
continued
to
reach
out
to
them
with
my
concerns...
with
no
reply
on
their
end.
I
even
checked
the
website
and
to
my
surprise
the
item
isn't
even
sold
anymore.
I
was
never
notified
of
anything.
No
one
ever
reached
out
to
me
to
initiate
a
refund
when
they
clearly
knew
they
didnt
send
the
item
and
they
don't
even
have
the
item
anymore
to
send.
I
then
set
a
dispute
with
my
credit
card
company
and
started
running
into
troubles.
This
morning
I
called
the
store
to
make
sure
that
this
item
would
be
cancelled
and
my
money
refunded
to
me
since
I
have
still
not
recieved
it
(7
MONTHS
LATER).
I
spoke
to
someone
by
the
name
of
Joankim
Andreasson.
They
were
beyond
rude.
Andreasson
used
foul
language
towards
me,
had
an
extreme
attitude,
and
hung
up
the
call.
Now
that
is
not
acceptable
AT
ALL.
I
am
a
customer
first
of
all.
I
paid
for
an
item
i
never
recieved
and
that
they
don't
even
sell
anymore
so
of
course
i
am
beyond
entitled
to
a
full
refund
and
at
the
least
an
apology
for
the
inconvenience
yet
NONE
of
that
happened.
I
am
beyond
furious
with
my
experience.
I
can't
believe
someone
would
run
a
business
like
this.
I
really
hope
that
someone
can
take
care
of
this.
Because
as
a
store
linked
to
your
foundation
its
making
the
foundation
look
horrible.
I
see
numerous
people
wrote
some
terrifying
reviews
about
not
refunding
and
unprofessional
behavior
from
the
store
and
it
really
hurts
the
reputation
of
the
foundation
and
horrifyingly
disgusted
to
know
that
a
company
representing
foundation
speaks
to
customers
with
swearing
words
(“f***ing
pussy”)
and
accusing
they
have
no
responsibility
as
a
online
store
to
make
sure
to
ship
items
being
ordered
or
check
the
status
to
make
sure
customers
who
order
items
get
items
for
the
money
they
pay
is
sickening.
Experience
was
nothing
but
horrific
and
I
would
never
recommend
anyone
to
use
Tom
of
Finland
online
store
or
culture
edit
for
any
purchase
and
read
other
customer’s
horrific
reviews
before
making
any
payments
to
the
store.
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