TD Bank in New City NY is the worst. Today is Wednesday December 8, 202. I’m in line waiting. The guy in the lobby has asked everyone behind me how can he help them and totally ignore me. The customer service sucks. They are under staff. They are not nice at all. They are the worst bank ever.

0/5 star rating! Checks did not clear for 2-3 weeks. Had to go into the branch to ask what the problem was. Super rude regional manager asked how/where I got my money(none of his business) I work hard for my money. Had the tellers count out my savings and left the same day, never looked back and have told everyone to avoid TD at all cost. Cause it will cost you, they hit you for every fee possible!

So many unnecessary account issues that’s is too much to type. Customer service/staff is never in the mood to help. They more or less stole all of my money in my accounts for a few days so my boss had to buy me lunch. Going to Chase. Good riddance.

I came in with someone to open up an account. I asked to use the restroom. The banker I was with directed me to the restroom. However, the signs on both bathrooms said "employees only." The manager told me I couldn't use it! I found this incredibly rude and inconsiderate of a new customer. I'm so happy I closed my own TD bank account years ago! I'm only here to help someone else. Shame on you TD Bank! I will personally never patronize this bank again.

absolute horrific and rude service. the staff and tellers at the new city TD bank location desperately need to go through a bootcamp on how to behave like human beings or be fired asap. if you don't want to do your already low maintenance job, stay at home please; stop projecting your dissatisfaction with your own life unto customers and bullying them when asking for help, thanks! if anyone knows where or how this type of behavior can be changed outside of a review, please lmk!

Horrible location . First the young clerk spent over 20mins talking to a customer she knew about a reggeton concert despite four people waiting on line for help. When I finally get help the other clerk gives me my money without putting it in envelope . Unprofessional

This bank is the worst bank I’ve ever been to. Their lobby is constantly closed. They spelled my billing address wrong and refused to fix it in the drive thru. I keep wasting gas because they don’t fix the problem. I move every few months and they keep addresses on file that I don’t live at. I have bills to pay and they refuse to help me. They should let people change any account info online. They made me drive to another TD bank and obviously they don’t reimburse for gas wasted. Worst customer service. Not accommodating at all. I’m looking for another bank as this review posts

Rude staff, and very inefficient. Noone makes any effort to help you, and when asking for help you get nothing but an attitude. Do yourself a favor and go to a different branch or a different bank all together where they understand how to conduct buisness.

Very convenient, please add more atm's in more locations.

The electronic queue didn't work and had to wait long time. They don't have enough emploees

No drive up ATM, less safe for after hours and inconvenient when weather is bad. Branches in other towns are better