Check down at the bottom of this review for my description of the Da Vinci surgical robot demo. Had a good experience at the ER. I came in with abdominal pain. They teiaged me promptly and drew blood for tests. Then they put me in a different waiting room. I actually got my test results back in the MyChart app before I got out of the waiting room. When I thought they were ignoring my abdominal pain too long, I pointed out to the staff that I was still having pain. They moved me to a separate room where I was seen by a physician assistant. She got my process going. They ordered a CT scan, and once they saw that I actually had a reason to be in pain, they took me back to the main ER and started my treatment. Then they admitted me to the main hospital. That was yesterday. I was treated, and I am much better today. It's taking longer than I'd like to get me discharged, but I know that they have lots of other patients besides me. I recommend GBMC. 5/31/23 Had another interesting experience at GBMC today. Since I'm on their mailing list, they sent out an invitation to a hands-on demo of the Day Vinci surgical robot. Since this was a demo for civilians the robot they showed us was a training model sent over by the company that makes them, not the one they use in the operating room. I thought there would be a huge crowd so I got there early. It turned out that there weren't that many people in the audience so I had the opportunity to play with the robot a few times. It's amazing. It's not the kind of robot that you would see in a science fiction movie. It doesn't walk and talk, and it won't decide to take over the world. What it does is let the surgeon sit at a console across the room and operate on the patient with tiny little hands through tiny little holes in the skin. The surgeon can see in three dimensions and can have 10x magnification so every cut and every stitch can be placed with 10x precision. In the past, women, on average, had an advantage over men for performing surgery since women, on average, have smaller hands. This machine levels the playing field since all surgeons get tiny little hands and operate through tiny little holes. The patient benefits because those tiny little holes heal quicker and don't hurt as much while they're healing. I've added two pictures, the robot and the control module, to the pictures attached to this review.

This has been better far the worst facility I ever went to. My daughter was given an date and time for induced labor on a Sunday at 9pm, my daughter gets here and we was told to wait an hour for a room. We have been setting for 3 hours waiting for a room. We asked the nurse why was we still waiting this long and we were told that any women that comes in here that is in labor goes before my daughter no matter the time she was set up to be induced. It's not fair as patient to be told a set time and then you still waiting. Not to mention the nurse said you suppose to call a hour before your appointment which no one absolutely no one told my daughter this information at all. The nurse keep coming to ask us if we want to go home and wait til they call us back for a room. I asked them are you gonna reimburse my gas for coming here. Like this and then going home and then having to come right back. This is crazy, and we still waiting. Do not come here to delivery your babies you will not be treated right. An the nurse was being smart. My daughter has been checked but waiting for hours just sitting here. I will be reporting to the insurance company of this issue also because they will try to charge you just for waiting.

Terrible experience. I got there at 10 am and did not leave til 9 at night. Dr. Dave is incredibly rude and lacked compassion. I heard him tell the staff to “remind everyone that there is a shortage of doctors”. I understand that it is currently a struggle in the medical field right now but do not make your patients feel bad for seeking care. He took forever to see me and when he did he said about 5 words to me. My oxygen level kept on dropping and my heart rate was extremely high and yet he still discharged me. I have pylenephritis and they told me to go back if I was experiencing new symptoms such as not being able to breathe, which I was, yet they did nothing for me. They asked if I wanted pain meds even though I was already on a bunch of pain meds such as a narcotic that gave me no pain relief at all. When I asked him why do I still have so much pain and it seems to be getting worse even though I am on these antibiotics he said “I don’t have a good answer” he did not know what he was talking about. Overall, a terrible experience.

Went in for chest pains and leg pain. I just now walked out, never been to a hospital where the nurses have such bad attitudes that you just want to leave and take your chances. There was no warmth or compassion in them at all. Just aggravation and short tempers, coldness that made me super uncomfortable

This hospital left my daughter with permanent bladder damage. After a very painful surgery, my daughter couldn't get out of bed, or even move, and the doctor and nurses refused to place a catheter. She was forced to hold her urine for 8.5 hours, which resulted in a permanent, painful urinary retention condition. Once they finally did place a catheter, they had to do a bladder scan every 6 hours. This is absolutely the WORST hospital we have ever dealt with. There was gross mistreatment occurring every day. The doctors and nurses do not care about the patients.

As a health care professional this has been the worst experience ever! My son is only 10 months old with fever and man oh man worst treatment we could receive!! What aggravated me the most was on our way out one of the nurses yelled my sons test results she said mom did you know your son proceeded to say his results out loud!! THATS HIPPA!!

I visited the GBMC-Infectious Diseases department. This is the second go around with them. Although Dr. Jennifer Townsend was very thorough and personable, the communication and follow up was horrendous. My medications were sent to the incorrect pharmacy and she did not notify me that she had chosen a different pharmacy but to complicate matters, it's taken 3 days of back and forth calling and texting to get it straightened out. Meanwhile, I've been sick for over 7 days and still don't have my medication. I'd suggest that a retraining of the office staff would be advisable.

Worse ER ever. Checked in at 7pm didn’t get back to a room until 11:58 it’s after 3:30am in the morning and a doctor has yet to come in and see me. Then I inform them I need to use the restroom, so they need to unhook me and they have a nerve to ask for urine after I’ve been sitting in a room for over 3 hours. The level of care is absolutely horrible. The fact I seen my nurse once in 3 hours & I called for her to come and its 30 mins later & she shows up like “yes” There is absolutely no reason I should be sitting in a room for 3 hours when all my blood was drawn while I was waiting my test results came back while in the waiting room I have a pic line in my arm I’m completely ready for a doctor and I have to complain to get seen. They either making us sitting ducks for some money or something really wrong in this place and they need help getting it back together.

Terrible place to work. Was abused verbally and physically by nursing staff specifically in the pediatric ed. the nurse ANNA, and older middle aged nurse took me in private and bruised my arm she grabbed it so tight. Kristen the manager did nothing to resolve it or protect me staff or children from her. Becky a nurse in pediatric ed also made verbally abusive commentary to me. My self esteem is damaged from working here.

I must speak honestly about my experience thus far with this business. I've called twice now to set up an appointment for an Echocardiogram and both times, no one is in the know of what's going on.... No one received the referral... They don't know each department's fax number... They don't know who is affiliated with the hospital. Grant it, their telephone mannerisms were nice but speaking to the staff was equivalent to endless roads that led to dead ends and u-turns. It's as if everyone exchanged their brains for helium. Very bizarre and a cause for concern!! The interactions with the personnel at GBMC this week raised my anxiety and it's telling me to abandon ship and look for a new Primary provider. To be honest, I started to get the feeling of distrust when the PCP ordered medication for me and never went over the pros and cons of its usage. I paid $100 for medicine that I did not use because the effects were extremely dangerous. I also was billed for $345 for a monitor that I had to wear for 2 weeks and asked my PCP about it only to be told it's fine as nothing was a cause of concern. For that amount I would expect to go over statistics and trends and notations. The integrity of this business is not up to par with my standards. I will be going elsewhere.

Cut my arm needed stitches waited 3hours 40 minutes still not scene. Hospital staff very rude and seem as if they could care less. When ask about time they longest wait time was 6 hours. Went elsewhere stitches in and out door in 40 minutes. I always regarded GBMC as good hospital but I’ll never go back. The staff was the worst I have ever encountered with. I know it was a small cut but it was swollen and concerning to me Wow very disappointed. Bill Streett

I gave birth to my first baby here. and it has been terrible. On 2020, I could not get prenatal care bc of covid and everything was shut down, and the nurse was being super sarcastic and tried to guilt trip me for being not able to get my last month prenatal care. I got an epidural and IT DID NOT WORK. I was in so much pain and could not even talk and it was very hard for me. and anetheologist was being sarcastic and said to my husband “ she can’t speak english?” for second epidural just bc she had attitude. they have no heart. she has heard me speak english for my FIRST epidural when the pain was not so bad. I am asian and im assuming she was just trying to be racist.

The most hurtful and violating thing happened to me. Someone who works here access my medical record and collected information on me in a clinic I never stepped foot in. When I tried to get the name of the person who did the hospital Seem more worried about protecting this person than me. As a long time patient I really felt so hurt and less trusting of this hospital and all I wanted was the person name so I can press charges. Like this is so neglectful on the hospital. It was my personal information this person collected but they rather protect the intruder. The person should really be behind bars for violating hippa laws.

Took my daughter to the ER for abdominal pain and the PA she saw was great however, Skylar the LPN at the desk was rude. I had a question after my daughter saw the PA as to the necessity of a CT scan and thought maybe an x-ray or abdominal ultrasound could be used as diagnostic tools in place of CT scan. She wanted to answer my question rather than getting PA. An LPN has limited nursing knowledge so I didn’t want to hear it from her. She said she would ask PA to come speak to me and 2 hours later I’m still waiting. I reached out to several medical professionals that I know and got my answers.

On 8/4/2022 the care I received at GBMC was inappropriate. The ER doctor (Matz) displayed that she was annoyed by KP referring a patient to them to avoid exposure to Covid in their facility. When asked to explain further why I was sent, I told her that the KP doctor was unresponsive to my symptoms until suicidal ideation was in the message. She then accused me of saying those things to get attention. When it was time for discharge, she sent in her team to intimidate me, threatening to confiscate my personal items, falsely implying that I had to be retained. If it were legitimate to retain me, I would not have been able to walk out. Upon my exit forced to rip out my own IV, because I had to escape, causing a bloody scene, and most of all trauma. No one should be made to feel like they have to escape a hospital when they come in for care. This tactic was malicious and inappropriate. The incident triggered PTSD for me, from something that occurred in my youth.

I would not recommend even trying to contact this organization. I tried contacting them see about getting my mother admitted to their inpatient rehabilitation center, and was subjected to about 30 minutes of the most frustrating experience I could have ever imagined. First, the hospital operator connected me to the wrong department TWICE. The second time, the department I was forwarded to ended up disconnecting me. They did give me a number to call, however, in case anything went wrong. It was a FAX machine; so, no dice there. Then, I looked on the web site for the rehabilitation center phone number. When I called that, I kept getting disconnected. After several tries at that, I gave up. Even after calling the main hospital number to make a complaint, the operator forwarded me to yet another number. It was voice mail telling me I'd reached the wrong department, and that I'd have to call the main hospital number to make a complaint. Really? That's what I just did, and now it's forwarding me back to the main hospital number? WOW!! It's impossible to even submit a complaint!! This has to be the worst-managed facility I have ever seen... and I've seen some pretty bad ones. I honestly don't know how anyone could make their way to the correct department, given everything I experienced. With this level of utter incompetence, just within the phone system, I am no longer even considering entrusting this organization with the care of my dear mother.

Friendly empathetic staff. They are always making sure the patients are ok and double checking even before leaving the room

This is a terrible hospital. I’ve been there since last week following a hip surgery. They have done nothing to manage my pain or muscle spasms despite being a stroke survivor and dealing with spastic hemiparesis. I take prescribed medication for this and despite that and my pain levels, they refused to even get a neurological consult for my issues stating that it was just “spasms”. It is spastic hemiparesis for which I take Baclofen. They are obviously in the pocket of the pharmaceutical companies when I can request an opioid for pain every 3 hours but can not get prescribed medication that I have been taking for years. They’ve increased it but I had to call the neurology department in the hospital in order for this to happen (they fussed at me for it). I called my own neurologist and asked what to do and he said to have them increase the medication and offered to call them for me. They want me in rehab but I’m in spasm and contracture so bad I can’t move. The pharmacy here can apparently schedule meds whenever they want as opposed to opioids that I can literally get upon request every 3 hours. This is disgusting and so horrible I have no words.

Dr was great facility is a hot mess! I’ve seen inner city hospitals more organized than this place! Waiting 1/2 hour to get out of a parking garage and you charge me!! I will actively look for doctors NOT at this hospital!

The One Star is For the Two E.R. Nurses that helped me keep my sanity when I was having a panic attack over fear of a C.T. scan. As far as the E.R. Dr. Michael J.Santiango you can go Stuff yourself!! I use to say GMBC was Better than all Maryland Hospitals, But not anymore!!! I was in pain from my I.V. complained of Numbness in my legs and needed help but because I refused my C.T. scan( I had a bad experience) he rudely said I was abusive to his staff and threatened security on me. Oh only after telling me that I may have a blood clot in my lung and if I refuse medical care I could go home in die.

Pediatric unit time is horrible. One doctor for 12 plus patients. 2 hours for Covid results and that’s only one test. Been here over 4 hours some people have been here for 7+ hours , disgrace. But great job on taking the homeless and druggies first real contributors to society

I was born at this hospital in 1990 and it has been the main location for me and my family’s drs for years. There has been a RAPID decline of the care and sensitivity of the drs and nurses here. I was in the Pediatric ER last night for my daughter who had a badly sprained ankle. When the drs and nurses in the ER interact with patients (especially patients of color) it’s appears their main goal is to brush your symptoms and make you feel like you’re over-reacting for being there instead of actually listening to the patients. This has increasingly been my experience with them for the past 5 years. This hospital is currently putting millions into building new buildings while the medical staff becomes more and more white and less compassionate and inclusive. I would not recommend that any people of color do business with this hospital on any level. The staff , especially in the ER, do not reflect the Baltimore community and that makes this place dangerous. Corporate greed has ruined GBMC.

My life ended at this ER, and my family lost everything. No, this is not fiction or a bad dream, although I wish it were. I had excruciatingly painful, life-threatening, gangrenous, ruptured appendicitis with peritonitis--along with all the obvious symptoms--but was secretly diagnosed with an "anxiety disorder" by an arrogant, condescending, incompetent, greedy ER doctor. (Yes, that old chestnut: if you're a woman, especially one who has just had a baby, it must all be in your head! Your pain cannot possibly be higher than a "10." Also, the ER doctor does not actually work for this hospital; he's just an independent contractor who can and will have his way with you!) I tried to get a second opinion and to transfer myself to another hospital, but the doctor refused my requests. I was too weak and in far too much pain to walk out. Pain medication, life-saving antibiotics and fluids were withheld because the dismissive, condescending nurses could not insert an IV line, rupturing the veins in both my arms. One nurse dismissively wrote in my records that I had been "confused" when I told her I was starving to death. Already too thin from vomiting black, foul-smelling liquid, I lost 10 more pounds in just two days at GBMC because the doctor needlessly had me NPO. Yet my abdomen blew up to a size larger than when I had been nine-months pregnant. By the time I contacted a patient advocate at ANOTHER hospital and obtained permission to transfer there, I had horrible abscesses the size of footballs and black and blue arms, conditions which the ambulance medic recorded but GBMC just didn't care to notice. I developed numerous, excruciatingly painful infectious complications (including a complete colon blockage and twisting of the mesentary from having no internal body fat) and required three additional, horribly painful emergency abdominal surgeries within two months. Due to the ruptured veins in my arms, the nurses had to use both my hands for the numerous IV lines. And I spent time in the ICU where I underwent excruciatingly painful NG treatments. After I was discharged, I was disfigured, disabled and in pain. I could not care for myself or my infant daughter. I could not work. I was no longer able to carry a pregnancy. My husband lost his job for spending too much time caring for us. I later required extensive reconstructive abdominal surgery to close a 12"×5" hole in my abdomen, reconnect my detached abdominal muscles and detach my colon from where it was attached to my skin. I now have no belly button and am essentially not human anymore. If you value your life and family, stay away from this ER at all costs. And please remember that you do have rights, including the right to leave.

Not a bad hospital but their not good either don’t have much knowledge of dealing with sickle cell patients. They will definitely try to admit you, if you choose not to be they will stop giving you care and discharge you instantly and as I was coming in they discharged this older lady and it was pour down raining not a care in the world they was worried about changing shifts to leave.

I went to GBMC by ambulance for abdominal pain. "Dr." Dov Frankel misdiagnosed me and discharged me, still suffering and in pain. He said he couldn't admit me because he didn't have "access" to the equipment needed to diagnose me and I needed a diagnosis to be admitted. What nonsense is that? I went to another doctor and found out I have a serious medical condition that Dov Frankel didn't even discuss with me or test me for. Avoid this hospital!

Staff was very rude and disrespectful to a friend of mine who was at a vascular surgeon. Mocked her, hoping she didn't have covid.

I dont really leave reviews but I had to leave one I recently gave birth to my 3rd baby and u was so skeptical about a hospital birth again because my first was in the hospital and my experience with L&D nurses was terrible why I chose my second at home which was amazing and I loved however pcs in with the military last min in to pregnacy didn't gave me much option no one was taking me me because I was too far along however at 36 weeks I decided to go to er at upper Chesapeake cause I was having some pain and contractions went 2 more times after that and my visit was horrible 💔 and last min I decided to switch GBMC and it was the best decision I made they L&D nurses was amazing u could tell they love there nurses they listen to me when I told them everything and I admire them for that they were four nurses in particular Karen she took over from the. Night nurse I can't remember her name for the life of me but she was amazing especially when I was like this is my 3rd and when I push that button and say baby is coming please listen because I will gave birth soon she prep the table right away she related my msg to the morning nurse which was Karen I think was her name when I push that button Karen was with a patient but the other nurse came in she was about to check me but I said no because baby is coming in next contraction I just knew it by time she went to door to call Karen baby was out but her response to running and attending to me and my baby and the rest of nurses and doctors was phenomenal i felt safe onto my post partum recovery jullian and Mariah was amazing words cannot describe how I was so thankful for them taking care of us they were really good listeners and GBMC is lucky to have them I would recommend them a million times for L&D in Maryland thank you guys so much hope this help and sorry for long review .

I will continue to come to GBMC ER if I need medical attention in the future. They are efficient, kind, and I believe they care a great deal about what they do there. I have been impressed by their staff on all levels. ER nursing staff on up through Doctor levels took time and extra care with this sick patient. I am grateful.

We had our first child born at GBMC in October 2022. The experience with GBMC from labor & delivery, recovery and NICU was top notch. Staff were friendly, attentive, very professional and facility is clean. Having a baby that needs a NICU stay, we were definitely parents in distress but we’re immediately comforted and reassured by the high level of professionalism, care and friendliness of the doctors, nurses and all other staff. There’s also live piano at the lobby which is nice for relaxation.

I went to this ER after wasting my time at an urgent care that took my money and told me I should have gone to ER. I was quickly triaged and blood/urine samples equally quickly taken. Everybody there was *so freaking nice* and I really felt like they cared about my health. The wait was very long, but you'd expect that at an ER. What I didn't expect was how awesome and friendly all the staff were.

Had us wait for several hours. Kicked me out the hospital in the rain. If you’re black you might as well try to heal yourself or go to Good Samaritan where they want us to go. They couldn’t wait to kick me out. I rather die then go back.

Gavr birth to my son here and was discharged after being monitored for HBP, with no precautionary medication, only to end up in the ER days later with severe eclampsia. Could've had a stroke. 2 stars for one nurse and tech who were great during my time there. The rest, terrible.

This place is the worst! The longest waits for no reason! It took two hours to be seen. The waiting room is extremely uncomfortable! For the love of God, if you are ill, do not come here it will only make it worse.

This locations service and staff has definitely declined over the years but it is cleaner than many of the surrounding hospitals. Their check in process starts with receiving a booklet that would be efficient if they actually filled it out along the way. They have boards to show where you are on the waiting list but they aren’t really accurate. However, 95% of the staff is always friendly and helpful; which is a relief when you are already coming to a place at your worst.

My mother recently had her knee replacement surgery done there. They did an excellent job!

Ataliya Yocheved Shlomit was born here, we received wonderful care. My birth plan was respected, except for where it conflicted with hospital regulations. I do wish I was able to move around to help manage labor pain like they allowed me at GW hospital in DC with my previous daughter. We did have a hiccup when the pipes burst over our bed, the nurses came immediately, and moved us along with all our things to another room. I was also provided cloth diapers once they knew I was cloth diapering. We visited GMBC from June 6, 2021 I til June 9th, 2021. I was allowed to labor naturally with monitoring. It was a challenge not being able to manage my labor pain like I wanted and them not allowing me to deliver my baby in a position that was comfortable for me. On my back and sitting up is definitely not the best way to labor. For that reason I wouldn’t go back. The main reason I chose to give birth here due to low c-section rate, which for that main reason I am glad I chose to give birth there.

I'm only giving this two stars because everyone was nice and friendly. Came in with leg and ankle swelling. No dvts but urgent care was also concerned that it may have something to do with my heart. They didn't even do a blood workup, echo, or xray of my heart. The doctor that I saw seemed like he was in a hurry and diagnosed me with leg swelling and told me to follow-up with my pcp. I will not be going back to this hospital.

The staff is so nice and make the experience of being at the hospital less horrible. I love the nurses and doctors and everyone there. I had a c section 6 months ago and mentally I don’t think I could’ve handled it without them. I had another surgery today and again, they were so kind and helpful. I will never go to any other hospital. The wait wasn’t too horrible, they were on top of stuff, explained everything in layman terms, checked on me, everything. My nurses Alexa and Brandi were so nice and reassuring when I was anxious about leaving my baby at home. I truly appreciate their kindness and sincerity. ❤️

I was in the hospital back in end of august till mid September and has Dr. Raisenghani had consulted with me on my situation and she was completely unprofessional toward me and didn’t even try to understand me and disrespected my wishes wanting not to speak with her again during my stay. I am traumatized because of the situation she and the social worker put me in. They didn’t even try to understand what I was going through. Therefore I have immense anger toward Dr. Raisenghani for utter disrespect and unprofessionalism towards me. However, I would like to give a shout out to my nurses in the psychiatric unit especially Brooke, who really understood me and really was the best.

DR.MIRZA BAIG‼️ is the worse doctor I’ve had to deal with. He was rude, very impatient, not sympathetic at all and disregarded the fact I was alone. I had an abscess in my mouth which he drained. he also didn’t gave me any pain medication. Because I was alone I was on the phone with my boyfriend and Dr. Baig took my phone and hung up the call. Thank you nurse Jessica, she was amazing and i would vouch for her a million times.

This is the worst hospital in Baltimore County. The lack of care behavioral health patients recieve is absymsal and the staff there should be investigated. I requested the contact information for patient Advocacy only for the nurse on duty, Caroline to provide the incorrect number. A treatment plan was set with the client and psychiatrist on duty ( I can not recall her name however she is a short East Indian woman that has only been there two weeks) that included ridding the client of her "sitter" (who was the ONLY conpassionate person) only for her to make no notes for the upcoming staff. I will be filing a complaint with the Maryland Department of Health along with emailing the executive leadership team. Deplorable.

e.r was very crowded but staff was friendly and helpful. the nurses ge ge and Georgia on unit 46 were amazing, best I have ever had in any hospital stay or medical need. jen is doplar scan area was also very friendly and engaging and put me at ease while they checked my legs for blood clots.

This really pains me. I've preferentially selected GMBC ER over all others in Baltimore since 2000 because they used to be much more expedient. Waiting times were reasonable, even when busy. I can't even say Covid is the cause of this because they started getting about as bad as the other ERs before Covid struck. I've been here going on 9 hours and have YET to see even a PA. It's bad.

I had nothing but a positive experience with all of the staff that I met during my visit on 6/11/22. Main Lobby staff was A1, as well as all of the Support Staff that help me navigate through the halls. The Nursing Staff were very professional and the 7p-7a shift were amazing; they were so accommodating, kind and diligent in their duties. Unbeknownst to the staff, I too am a RN who was working in another role (sitter) on that evening from an outside Agency. A very special thanks to Nurse Ann and Nurse Jenifer! From: Nurse Angie!

The worse service in the free world. People that are supposed to help are sitting around munching. Snack time should never be at the desk. Some patient is riding his kid around in a wheel chair as if it's a carnival ride. It's absolutely ridiculous . We were there from 6p.m. thru...it is now 2:15a.m. and we still aren't being attended to. I would never recommend this place to anyone. It's just horrible.

I recently had a life changing surgery and overnight during recovery I had an EXCELLENT nurse (Tasha Sassafras) and tech (Brenda) they really listened to my concerns, making sure I was very comfortable. They truly made this experience so comfortable and less nerve wracking during recovery. I 100% would recommend them for care. These are true medical professionals with tons of empathy. God bless them! Thank you Tasha & Brenda!! Additionally, my surgery was done by Dr. Daya, him & his entire team are heaven sent and paid very close attention to detail, from Dr.Valdez, to the anesthesiologist (she’s a doctor —so sorry I forgot her name), the nurse courtney called me the day before the surgery and was SO kind and answered all my questions. Once I came in the next day for surgery, she stayed by my side essentially the whole time prior to the surgery and really helped me stay in ease. Bethany (who looks like Sandra Bullock hehe ) was also extremely helpful. 10/10 teams I mentioned here! Thank you all so much!!