This hospital has literally saved my son’s life 3 times. He has 2 breathing disorders and has spent most his life in this hospital. His surgeon (Dr. Pamela Mudd) and her team are amazing! All the nurses and doctors we’ve had with the exception of one have been awesome! The one doctor that was an issue has been blocked from ever handling my sons care. The nurses and other doctors were very helpful and handling the situation.

I came to the hospital at 11:00pm because my daughter was sick. They didn’t do her vitals until almost 3.30am People that came after us were being seen. My daughter was running in fever 3months baby I asked how much longer we had to wait. They told me that no rooms were available and that the other people were seen because the kids were more ill, in which you can clearly see that the kids were sick but not to the point of passing before everyone else. This hospital makes preference on people. So disappointed. Will never come here again. It was 5am and had to go leave because they never saw us.

These people are racist and will neglect children of color. I came here for my children so that experts specializing with kids could help but they only show effort to the white children in the hospital. My kid are heartbroken and do not understand why despite being clearly no one has come to help. My son Since 11:00 PM and right now is 8:00 AM hand broken, Wait times are extremely strongly recommend No one should came to this hospital spatially defrent rice and color they put my Son bad by the Restroom and Restroom is dirty too

If I could give this place NEGATIVE stars I would. Every time I try to call them there are long hold times. Every time I bring my young kids there for an appointment I wait 30+ minutes in the waiting room. Every time I get in the examination room I wait for a nurse or doctor to show up. After every visit the medical bill is larger than expected despite us having insurance. The only redeeming quality about this place is the pediatricians seem nice and competent. Everything else about this place is a nightmare.

We came to 111 Michigan Avenue for my son’s lower abdomen pain as it was an emergency, they made us wait for 6 hours without telling anything. It should not be called as ER, we came mid night 12:00 AM and till morning 7 am no one talked to us or seen. I don’t recommend this place for ER services. By getting sick we go there and they make us more sick by making us wait without doing anything. I got my son back in 2015 November, service was much better, not sure what has changed since then.

I try to call every year to speak with and thank the nurses who actually got us through the guilt, anguish and helped me stay sane during my stint at Children's. They were the best ever. They kept me sane while my son was so very ill. They went above and beyond and took excellent care of my son, Dawson. Jenn, Heather and Sarah. You all are the best ever. Our son has grown into a terror from hell and we love every moment of it.

I drove 30 plus minutes to this hospital because of the reputation it has. When we arrived, the front desk lady completely ignored me when i greeted her, and her colleague took over and signed me and my daughter in. Then when someone else walked up, she greeted them with a warm welcome which in my eyes was discriminatory. When we went to be seen, the nurses and doctors were nice but did NOT take any swabs or tests claiming it to be too EXPENSIVE and they’re treating all viruses the same. They wrote a prescription for a steroid for my child but never gave it to me. I’ve been on the phone with them all morning trying to reach someone to help me with this matter and the front desk clerk in emergency has been non-chalant and rude. So now I’m never going to children’s again. Not to mention, their customer service was terrible when trying to log into the portal. I told her that i needed to be transferred to the front so i can get an invitation to log in the portal. She transferred me to medical records which isn’t open at the time i called, which i mentioned in the beginning of the call.. all in all the worst experience I’ve ever had at a hospital for my child. Will never go again!!

I was sigh my baby and the doctors were really kind with me, always brought an Interpreter for me and they understood that I need to get all the info in my mother tongue! If you breastfeed your baby you have one Boucher for free food, and in the day there are people that give you all that you need. (Shampoo, chargers, toothpaste, etc)

The Emergency room wait was approximately 4 hours before our name was called to go to a bed. The nurse who called our name said that we were waiting for the room to be cleaned so we were taken to another waiting room. Shortly after that a doctor came to the waiting room and conducted a patient assessment while on the hallway. No effort was made to discuss health information in private going against HIPAA. All of the test done and samples collected were in the waiting room. We seemed to be an after thought to the staff. After about another 4 hours never seeing the inside of a room we were sent home to wait for the results of the test. If a staffing shortage is a problem I’ll gladly clean my own room for free to have that privacy and a bed for my child to lay down instead of the waiting room floor.

This place was awesome when my son had to visit, he got the second covid shot and ended up with chest pains and they sent him here, the staff was very nice caring and loving couldn't have asked for better nurses here and doctors.

I was nervous while driving in after seeing the low rating but I noticed most complaints were due to the time spent waiting. Well today I spent 11 hours in the ER and while that’s a crazy amount of time my son was so well taken care of that I don’t care. Every option was explored and there was no being referred to other places because all specialist are under one roof. 100% recommend making the trip into DC for child emergencies if you’re able. The staff was wonderful❤️

Child was vomiting non stop. We were there very long BUT seen by a nurse quickly, within the first 15-20 mins. All staff was kind. It seems that everyone saw a nurse timely but waited on rooms long. We will choose this location again.

27 hours in the ER. Filled with hard working dedicated doctors and nurses who are administered by incompetents. Terrible communication with patients. ER and surgical prep teams unable to communicate. Your kid will be put in prep at 10am, they'll starve him of food and water all day and then at 6pm you'll have to infer that you'll be there overnight.

If I could give negative stars, I absolutely would. The staff there is lazy, incompetent and they just don’t seem to care. It has truly fallen off from how effective and efficient it used to be. In the past, when you came in, they treated the patients & parents as if it were their own family. Now, not at all. My fiancé and myself brought her daughter in for what we thought was RSV, the nurse in triage claimed it wasn’t. We waited in the waiting room with about 6 other patients/ parents for about 3 hours until we gave up and came home. We went to her primary care physician the next day and she stated that the baby did have an ear infection and RSV and prescribed antibiotics to treat it. Do Better!!!

My 6 month old daughter got stuck with a needle 7 times because other places “couldn’t get a good stick” when we went here, she got it on the first stick, no problem. We were in and out, with hardly any fuss from the baby. Kathy Hawkins, specifically, was absolutely amazing. Extremely attentive to not only baby, but myself and her dad as well. If we ever need blood work done for our daughter, we will absolutely make the 2hr trip to come here again!

Avoid the ER at Children's at all costs. Consider going to a hospital that can manage their workload first, and then transferring to Children's if you need to. We took our 4 day old there for an emergency medical issue when our pediatrician told us to. Pediatrician called ahead and told us that they were aware we were coming and the hospital would be ready to accept us in the ER. We arrived at the ER and waited there for HOURS, ultimately never receiving care. We tried advocacy, we tried everything. The triage nurse refused to help us because it was "shift change." We eventually escalated to the charge nurse, who said they were just waiting on a room. We expressed concern about exposing our 4 day old to the pit of sick kids in the waiting room. But we couldn't leave the waiting area because they shout out names (not even over intercom), so if we went somewhere safe, we would miss the announcement. The charge nurse made it sound like we should have been given a temporary triage room. She said she would take care of us soon. An hour later, still nothing. We followed up with another nurse and expressed concern that we weren't receiving care and were put in a dangerous situation in the ER waiting room. Still nothing. After waiting nearly 4 hours, we ended up leaving.

I've visited this hospital several time and I have experienced several doctors and specialists and each and everytime has been excellent. ER wait times are long but they are long at every hospital but when it comes to children waiting 3 hrs+ is devastatingly long for any parent. My family and I have gotten quality care each time. I'm leaving off 1 star because they NEED more locations in Southern MD. Most of their specialists are located further North and driving from Southern MD to Silver Spring is a chore. It's a great hospital.

As a mother of 6months old baby, the lack of empathy and no sense of urgency my daughter received is just sad. I had brought my son 10yrs ago, the treatment then was much better , from check in to seeing doctor. Not sure what happened but the service here has tremendously decreased. We waited from 5-8am in the waiting area , when we were finally taken to the back , it was shared room with 3 other kids with divider in the middle, felt like I was at a refugee camp. The sheets , sink, floor were dirty. I heard the mom next door saying she has been waiting since 12AM to see a Dr and it’s now 8am. I asked the nurse if she could provide estimated time for us to see the doctor, she did not care much at all so we left after waiting 4hrs. Never again will I return to this hospital.

The doctors, nurses, and staff work extremely hard at Children’s. They care. Although it’s ideal that all patients are seen immediately and wait times are nonexistent, there is a huge strain on the healthcare system that impacts every aspect of the flow, from residents being overworked to long wait times. I know firsthand how much time, energy, and passion is put into the work that these healthcare providers give—and how they are spending time taking care of others instead of time with their loved ones. I hope that is noted when writing these reviews.

Absolutely the worst care I’ve ever received for my premature infant son. Did not treat him as a priority as he was gasping for air while we were sent there from another hospital because the pediatricians at the prior hospital were extremely concerned. Doctors told me word for word “we aren’t concerned with his breathing”. Finally got discharged from this filthy place, took him to his primary pediatrician for a follow up, and he’s been seeing a pulmonologist for future care. I requested a transfer for 3 days and was disregarded (because I’m a new young mom it seemed). Passed to “I’ll let the next doctor know”. I have his patient profile printed out, has false statements from me on there concerning his well-being. If you care at all about your children I would stay far away from this hospital.

Wow I really wish I had read the reviews before deciding to take my 9 yr old son in as advised by a Kaiser doctor after informing my son didn’t look well from having not eaten or drunken much in a few days and vomiting. I had other options and should’ve went with another ER hospital one closer but I assumed Childrens would suit better being as though it’s a hospital whom specializes in the care of children. 35 minutes away from home, waited 2 hrs in the waiting area of the ER and then 2 more hrs in the back absolutely no test run forcing us to have to leave because staff disappeared including the doctor who was supposed to have been monitoring his high heart rate of 145 bpm. This is just sad for a hospital ER for children. My sons father told me the wait was horrible but that was 30 something years ago and you mean to tell me that things haven’t changed since. There is no ER…. they move worse and slower than urgent care. Lord help them!!!!

HORRIBLE staff and HORRIBLE doctors at the psychiatry and behavioral health Fairfax/DC/Maryland. You have to “bother” them incessantly to do their job for your kid. It’s absolutely ridiculous to reach out to them multiple times, and not get help with issues regarding your child, yet your paying them and they act like they are doing you a favor. You ask for help for something serious with your child that’s life altering and they blatantly ignore you. Who then will help your child? How very rude and bad patient care. That’s also not do no harm. Such broken patient/doctor trust then. They’re so rude and actually don’t care about your child- take your child/ren elsewhere!!!!

Terrible and rude nurse in the ER. I was so shocked the way they talked to the kids. Will only go here for appointments for my child. Never to the ER!! It was so bad. I had to leave and go all the way to Annapolis MD children’s. I could not take the rudeness any longer. Get better nurses that actually really care for sick children, the ones that was there seem like they care about the money only. They lack empathy and patience. Sad

My granddaughter was born 5/3/23 @10:30 am. By 5 am the next morning she was being medi-vaced to Children's with breathing problems and more. She was cared for in the NICU and her parents taken care of as well. Just an update baby girl finally came home 5/16/23 doing amazingly well. Thank you all at CNMC for assisting my daughter with eye surgeries and now her daughter in the first hours of her young life. Post stuff like this telling how God's grace and mercy saved your loved one VS. Having to pay for parking or had to wait a few hours to be seen. Adding 2 pics ...turning 4 months on 9/3/23... Thanks for helping my granddaughter live....

We have had a great experience at this hospital - the level of expertise is truly outstanding and the staff are professional, well trained, and friendly. During my pregnancy my OB raised concerns that required more advanced testing in order to diagnose a potential neurologic abnormality, so we were referred to Children's Hospital. As someone who works in the medical field, my expectations were high to begin with, and I was not disappointed. The degree of expertise at this place is outstanding; I truly felt well taken care of by everyone; each staff member from the doctors, to the sonographers, to the nurses and techs that I interacted with during my visits were highly knowledgeable, compassionate, and understanding. At other facilities I've noticed a level of sloppiness and lack of attention to detail that was non-reassuring, but at this facility my doctors had reviewed my prior records and were familiar with the details of my medical history and results from prior testing. They were able to provide me with clear evidence-based prognostic information that helped us formulate a plan for the next steps in treatment, and my husband and I both felt that we had access to the best possible care.

We were lucky enough to have good interactions with our medical providers at Children's. However, the billing department here has destroyed our trust in the institution and made life hell since. We had either charges added to our bills (with no explanation why, and the billing dept couldn't answer it either), or, more recently, had charges that were sent incorrectly to insurance. Insurance says they need a correction from the hospital, the doctor talked to us directly and informed us of what the billing dept should be doing, but after phone call after phone call (and receiving bill after repetitive bill), nothing was getting fixed. At one point, other charges were properly submitted to insurance and I tried to pay what I was responsible for (all co-pays), but the hospital apparently took my credit card and instead of charging it for what I had authorized, instead applied it to other "balances" that should have been covered by insurance! I started attempting to keep things straight by sending emails to their billing email address, but still nothing changed. And *then* instead of trying to fix their mistake, they sent the unresolved charges to a debt collector. I'm happy to pay what I owe. I've been straight about that with them from the beginning. I even tried to pay. But this hell of stringing me along, and then handing it off to a debt collector means that in the future I cannot imagine using a provider at Children's if I can avoid doing so.

The waiting times are horrible. As other bad reviews said yeah, you are going to be waiting anywhere from 1-6hrs. One time I was literally only coming to get my son the flu vaccine. Nothing else nothing more. Just get the flu shot and go home.We were waiting after being put in the patient room, for 3hrs. It was a nightmare. I was so disappointed because...hello!! ppl have lives and things to do. But my regular visits for my new baby have been an hour and a half. Today we had appt at 2:50pm left out 4:30pm so bout an hour and a half. Emergency room hours man when my son was a baby I remember being in the hospital for hours like 5+hrs. This was years ago before covid. So yeah you're always going to be disappointed with the waiting time. Other than that staff are friendly, polite, apologetic so they understand the wait is crazy. Idk I think it's just severely understaffed. You can't make more ppl become doctors. That's something most ppl can't afford and don't have the patience or even the real mindset to do so we kind of just gotta roll with the punches. I try to keep a patient attitude cus if I don't I'd be very aggressive and irritable. And that doesn't speed anything up or make the situation any less negative. So go in with a positive attitude and deep amount of patience.

The clinicians at Children’s are amazing, and they go above and beyond every day. But they do not have adequate administrative support. Kids like mine in complex care with multiple specialists need assistance with coordination of care. Children’s needs to prioritize this to give their incredible clinicians the support they deserve, and to give parents of patients some relief.

Our son came for surgery in June 2023 and the doctor in urology did an excellent job. While in recovery, Nurse Jackie was very incompetent and caused undue pain because she was not educated on post op care and procedure. My son was crying and screaming for over 30 min and all she kept saying was it’s all in his head. He’s 5 and is competent enough to know when he’s in pain. Finally another nurse came over and assisted us to FINALLY give my son and the relief from his VERY REAL pain from the surgery. I spoke to the Nurse Manager a few days later who apologized said she would speak with the director and get back to me. I never heard anything back and this traumatizing situation still haunts me to this day. The hurt and pain in my sons cries, screaming in recovery hurts my heart and to know it was 100% avoidable makes it that much worse. Avoid Nurse Jackie in urology at all costs. In fact, just find another hospital to do the surgery to avoid the possibility of encountering her. It’s sad that one person can make such a huge impact on an organization but she can not be trusted with post op care.

We arrived at 1050pm from another ER. I was told a Dr would be waiting on our arrival. When we arrived, the receptionist was kind and friendly. They took my son's vitals right away. RN Cat was amazing with him. However, we did wait in the lobby area until past 8 am to be placed in a "room." I quote "room" because we were in the hallway outside of the rooms in the ER. We went in with my son, potentially having appendicitis. Then, it was a UTI to being discharged around 3 pm, with what they thought was possibly pneumonia. The nurses and doctor were friendly overall. We were informed by another patient who was informed by an RN that the ER DOES NOT have any doctor on call from the hours of 12 AM to 8 AM. Unfortunately, we will not be returning to this facility.

I have been reading so many negative reviews, but I find them to be petty, from long ER wait times and not getting free food. I used to be one of those parents that took their child to the ER for things I was super concerned about, but wasn't necessarily an emergency, such as the flu, ear infections, stomach aches. The emergency room is for EMERGENCIES- like life threatening stuff, but they get flooded with flu, RSV, COVID, breaks and sprains (though some breaks are an emergency but not all) much of this stuff is better treated at a primary care or even an urgent care facility. When the ER is flooded with non-emergent patients it prolongs those wait times. And the staff does prioritize patients, not because of race, but because of severity. I would love to give this place a 5 star review but there are a few things that has made our stay here a bit more stressful than need be, but in the grand scheme of things, the staff is amazing. It's more policy stuff that I have an issue with and not being able to accommodate extenuating circumstances and the high priced parking for parents who will be here foe extended periods of time. Though the $100 30 day parking pass wasn't terrible. My daughter was brought to the ER, but not as a first option. We started out with our primary, then led to urgent care, who told us to come here. She was able to walk in, and probably looked very similar to the symptoms of the other patients who may be getting seen for the flu, or RSV. But you cannot judge a book by its cover, inside her body, her white blood cell count was astronautally high, and she had a quick ER visit to admission in the PICU. Her prioritized visit wasn't because of race, but because she had a life-threatening circumstance happening inside her body. If you are giving a negative reviews because of long wait times (especially during flu season), maybe you should reevaluate why you are here, is it really an emergency?

Miserable experience at the ER, would never even consider going back. I imagine the hospital functions more efficiently than the ER but when we arrived, we were told it was going to be a 4 hour wait before they could see our 1 yo. After 5.5 hours, we talked to a nurse who said it was going to be another 90 minutes. The people aren’t the problem, the system is broken and I would highly recommend avoiding the ER unless it’s a life threatening situation.

I’m typing this as I have been waiting for 4.5 hours to have my child seen. The wait time is ridiculous and it’s a shame! I truly feel that many patients were seen before my child due to their race. I understand that this time of year causes and increase in patient visits to the ER but this is unacceptable. You are severely short staffed when it comes to the ER! Hire more physicians!!!!! What is the issue? We were sent to the “FAST TRACK ER” where there were several patients ALREADY ahead of the group of us sent to this area and I am still WAITING!!!! My child is NOW experiencing anxiety on TOP of the primary reason for this visit. It’s ironic that I’ve seen more SECURITY and SPECIAL POLICE officers than I have seen FAST TRACK ER STAFF or the TWO PHYSICIANS supposedly treating patients in this area! It’s almost midnight and no one has provided an explanation or update! I will not bring my child here AGAIN!!!

Our daughter received exceptional care here for her playground fracture. Remarkable skill at connecting with her and explaining every step of her procedure so she would feel respected, safe, and well cared for. Forever grateful.

Only gave them 1 star because I had to. I’ve had better service at GREATER SOUTHEAST. RUN !!! These people are racist and will neglect children of color. I came here for my children so that experts specializing with kids could help but they only show effort to the white children in the hospital. My kids are heartbroken and do not understand why despite being clearly Ill no one has come to help. My daughter complained of chest pains and was offered Tylenol with out even running any tests or trying to diagnose the issue DISGUSTING. Wait times are extremely long and when you attempt to acquire the wait time politely they call security because they see your skin color as a threat. (Security will vouch) this place needs to be shut down immediately!! They might as well put a “for whites only” sign up

This hospital is a total nightmare for hygiene. We had a nurse who refused to wash her hands or use gloves while drawing blood and operating a central line. It was amazing we didn't end up sicker coming out. So many of the workers in the hospital don't wear their masks correctly, either. This hospital tries to keep everything in house, regardless of how much extra it costs the patient. They are unable to write a basic order that LabCorp/Quest can fill and when they do send you the orders, they are only for Children's Hospital Labs, and the orders are unsigned! So, patients have to drive back to their hospitals and use their labs, pay for parking, register in one of two entrances, and walk all the way through the hospital. Then, many insurance companies don't cover labs drawn at Children's, so it becomes an out-of-pocket expense. They are acute, so they force everything to be outpatient unless you are in imminent risk of dying. Moreover, the doctors don't listen, dismiss patient complaints, and seem to push everyone into the pain clinic, regardless of how sick your child is.

If you aren’t showing covid symptoms DO NOT go there because you will probably got covid from their waiting room. There was absolutely no space to distance at all and patients being tested for Covid with symptoms were all intertwined with those who were being seen for other reasons. You’d think after almost two years in a pandemic they’d have better organization then that maybe even an option to wait in your car for a text. On top of that a six hour wait time and unsympathetic staff.

Very good hospital for children my daughter had a eye surgery here. She was the patient of Dr. Jaffar.

Best hospital for childrens. My daughter has had 56 surgeries during her 4 years of life,and everyone has been wonderful! I love Childrens hospital. From specialty doctors to pediatricians,nurses,radiology,clerks,social workers and other workers have been great! I love this hospital and will always be grateful! Parking is a little tough at times so it’s better to always leave an hour before your appointment. Thank you Childrens hospital.

We went to the emergency room because my daughter has severe constipation. The doctor in the emergency room prescribed sedating medicine and my child was given the medicine without confirming there is a bed. The good part is the child vomits it. And they said we are sorry there is no bed. We stayed the whole night in the corridor The next day they took us upstairs to the seventh floor. Which is a much cleaner and more beautiful area for children. They have toys and stuff for the children. After Starting the clean-out procedure they want us to go home and do the rest of the clean-out at home. The doctor suggests this is young and inexperienced. He did not read the whole medical story of my child. And the older woman doctor came with him and try to convince me. I told them she does not drink fluids and she has feeding issues. She is a very arrogant and bad person. I wish I recorded her and voided her medical license. Asking me like; Shall we call a psychologist or feeding therapist? Because her medical record is saying she has autism. All this drama for a 4-year-old girl who will be 5 soon. A psychologist is recommended for older children who can express and get therapy through communication with the psychologist. She is very young and is not fully verbal yet. What is this related to my child? What is that relation to bowl clean out? She was not crying or disturbing them or doing anything to stop their work. Even for children who do cry, fight or disturb at this age psychologist is not recommended because they are not communicating enough at this age. And feeding therapy does not change the feeding or drinking in one night; it is a long process. I wish I have recorded her and she will be without a job. She is discriminating against a young child based on her diagnosis. I have good medical knowledge because I read a lot and I convinced them and we stayed more nights and her poop cleaned out better. I wish I did not do my child evaluation in the hospital (less than a year ago) because the doctors want to take advantage of patients'; children's medical stories. Parents, please be advocates for your children because doctors in this hospital are careless and do their job for their paycheck. I give it one star because the cleanout is done for my daughter even though an unwillingness, the place upstairs is clean, most of the nurses are good (except a few), and the technicians are helpful too. If as of those two doctors I wish I gave -ve stars.

15 hours spent here, 8 spent waiting to see a doctor, 1 spent waiting to be transferred, 6 spent waiting for lab results. The ER is dirty and the wait times are worse than general hospitals. My sick third grader was so ill he could not stand and had to sit on the dirty floor. I stood for hours holding my 30 pound 2 year old. We were here more than 5 hours before vitals were even taken and my child was placed in a room to then wait 3 more hours to see a doctor. After seeing a doctor in fast track that was not nice at all to my son, we were moved back to the ER an hour later where we were told he would receive IV fluids and have blood tests done. 6 hours later he never received IV fluids and we were discharged with a diagnosis of COVID and advisement to take Tylenol. It is so sad to see such a good hospital go down like this. :(

This Children's Hospital is wonderful! The staff are so kind and attentive. ER staff is really nice. They handed out heated blankets to patients. Free Starbucks in the family waiting area! They are so attentive with being short staff. Listening to my daughters needs, and answering my questions. If they don't have an answer, they find one. They really show they care through their works!

I had been to Childrens a few times in the past, but this last time was the worse. Patients are just a number. They don't care about the health of children. After being there for six hours, hungry, tired, and my child in pain, we asked to me discharged. The nurses are inept and little curious. The doctors are no better.

I'm with my son at the hospital today, he had palate reconstruction with Dr. Albert Oh and also the ear tubes with Dr. Espinel. I want to thank these doctors once again for their lives. I entrust these lives and their families to God's hands, they operated on my son. I can't thank them enough for their ethics, dedication, care, affection. professionalism. I'm sorry to have forgotten the name of the anesthetist who also made me feel so safe when he instructed me. I feel like I couldn't be in a better place with my son.. when I thought that was enough I went to the recovery room and then Nurse Janet she was so kind, gentle, courteous, helpful, I really I can't find words to thank the entire team that helped me, my son Heitor, I would definitely recommend the best hospital in the world. My family is grateful for all of this. thank you Jesus thank you Children’s 🙏🙏

Sitting in the ER as I typed this…. It’s beyond unacceptable for wait times to be 6hrs…. When I first got here at 5pm it was a wait time of 3-4 hrs. It is now 10:36 and my child still haven’t been seen. I only come to this ER because his doctors are here and they instruct me to bring him he when he needs medical attention. Yes I agree with another post about the racist people here. I witnessed a lot of people come in after us( and not looking sick at all) to be seen before my child. I wished it was another hospital in DC that caters to children because I WILL NEVER COME BACK TO CHILDREN NATIONAL!!! Worse of the worse!!! And most nurses here are rude !! What’s the point of having a fast track and ER side when it’s still a long wait! Then when u get to the back you still gotta 1-2hr wait… to witness the doctors and nurse sitting around laughing and talking instead doing there job! I HATE IT HERE AT CHILDREN NATIONAL MEDICAL CENTER!!!!!

HORRIBLE! My eldest has been having suicidal thoughts for him and his brothers and I needed him admitted instead they gaslight me and sent him home to those same brothers he had harmed. Peds need to do better because if something happens to my kids, I’M SUING!!!!!

I took my son there because he’s had a bad cought and the place was so dirty and there was even vomit on the floor and it took them over 10 mins to come clean it up. You would think the attention towards children would be good after all it’s called children’s but its bad and it took for ever to be seen, We waited over an hour in the emergency room before they brough us in…. Overall if I would have known about the attention in this hospital I would have taken my son elsewhere, not going there again.

Stayed in the PICU thrice. It was great! I mean, the stay was terrible, on account of the Medical Stuff, but all the stuff they could control was great. The staff were attentive, empathetic, funny, etc. Next time I'm hospitalized I'll miss the PICU with its duckie curtians and friendly nurses. It's the normal adult ICU for me now...

My child was in a car accident and had to be taken by ambulance to the emergency room. We have been here for 7 hrs waiting on them to do a few x-rays. This place is poorly run and managed.

This is an Evil place, did you know this hospital counts for 80% of CPS cases in the DMV. Those monsters tried to take full custody of my daughter just to take her off life support. If you have a child in the ICU please stay with them as much as you can. There not safe, nearly two thirds of all deaths occurring in hospitals would be due to medical error strains credulity.

My 3 year old had a T&A last week and majority of the experience, particularly the recovery period, was not handled well. First, signage inside and outside the hospital is terrible. I drove around 3 times before calling to have someone guide me to the parking garage (she obviously had done that many times before). Once you get inside, you are told to go to the second floor surgical check in center, no one tells you that you must check in first on the first floor. There are no signs for the surgical center whatsoever. You'll need to flag down a staff member in the hall to lead you there. How can a hospital not have clear signs? All the parents are walking around aimlessly looking for where they need to go. I was told ahead of time that I'd have to stay overnight for my daughter to be monitored. This was fine. However, it was never explained that this overnight stay was as an outpatient in a recovery center. That is TOTALLY DIFFERENT than being admitted to a hospital room. The recovery center has curtain doors on one side of each room (fine for a staying a few hours). The nurse said she would try to find a room with a door for us, since we would be there overnight. A room with a door meant that one side of the room was a clear sliding glass door with a very thin curtain over it so all the light shines in the room. The bed that my 3 year old had to sleep in constantly vibrated, filled with air and then released the air. She was absolutely terrified of the bed and wouldn't sleep in it. I asked for another and was told I wasn't allowed to have a regular bed that didn't move because this one stimulated the muscles. What does that even mean for my daughter who had tonsil surgery??? So she slept on me the entire night...same thing as sleeping in a regular bed so it made no sense. Not to mention there was a loudspeaker on the wall so any announcement in the recovery center went booming through our room! How do you expect a 3 year old, or anyone, to rest and recover like that? Someone really needs to explain to parents that an overnight stay is not a hospital stay and there is nowhere to sleep, your child's bed will move the whole night, and you'll constantly be awakened to beeping machines and loudspeaker announcements. The nurse also accused me of removing the wires on her blood pressure cuff, which I did not do! Everytime she moved the wire would snap off the cuff and cause the machine to send a blaring beep throughout the room. Half of the time no one came to check on us, which is the whole point of the loud beeping alert! I would need to put my kid down on the bed she was terrified of to find someone, hoping she didn't freak out while I was gone. The ECT wires also kept falling off when she moved, so we had the same problem with that. After a few times, I watched how the nurses stopped the machine from beeping and started doing that myself. When they said discharge was 5am, I could not have been happier. I sat in the chair the entire night counting down the minutes and pausing the monitor alerts. There were other small things that I won't get into, but hopefully what I did say will help another parent plan better for their surgical experience.

The worst hospital ! It’s took 4hr and 30 minutes to be seen! Then they tell me she has an infections and it took the 2hrs and 50 minutes to come back with medications. It’s insane! These doctors don’t take their job serious nor do they care about these kids. They place should be shut down! It’s a joke and most people who work here are students!

Absolutely a wonderful hospital. The staff was attentive, patient, caring, and went above and beyond to make our experience as least traumatizing as possible. They consider everything there, even going so far as to have a locker room for parents to bathe in or providing a computer and internet to use. The nurses tried to comfort my baby as much as possible. They had a volunteer come in to play with my baby so I could take a break. She left happy and healthy and I couldn't ask for more than that. I wish they could upgrade a bit, and that staff needs more amenities. Those people are doing God's work, they need massage chairs and a chef to cook for them weekly.

My baby was brought to hospital by ambulance due to seizure. Seen by triage nurse who just took vitals and brief history. Gave Tylenol to baby. We were then asked to wait in hallway to be seen in fast track in 2 hours. We waited for 7 hours. My baby has not seen any provider yet. No physical exam done. This place is unsafe.

Currently admitted with my son, and I feel like parents should get a free meals, $8 for a meal x3 everyday is a little excessive, that’s $24 a day for ONE parent, we’re already going through a lot…meal vouchers for parents is needed at this location! Other than that, nurses and doctors are awesome! I love the care provided for my son!

I wouldn’t know anything about how this hospital works, as it’s been 5 weeks since they saw my little girl. Ever since they’ve only proven that they don’t return phone calls, emails, etc. We had to start the process all over and the next hospital works like a hospital should. Thank god Childrens National is not the only option.

My son had surgery today 11/8 , me and my son had a great experience here. The nurses and the doctors kept my son calm and they all showed they truly cared about him. Thank you so much for all that you do! ❤️

I was referred here by Kaiser for fluoroscopy and nuclear medicine tests for one of my children. The hospital is beautiful and clean. Our experience in fluoroscopy was great - the tech and radiologist were really supportive and great at explaining everything to my husband and I. Nuclear medicine was a disaster. I sincerely hope we will not have to return there ever again. My son needed an IV for his test and it took them 5 attempts to get it. At one point I was told that they might have to postpone his test and have us return another day since they could not get an IV inserted. I’m not sure how returning on another day would have yielded different results and was flabbergasted that they were considering canceling a test that was deemed essential by a specialist. To make things worse, the tech who tried the second and third time blamed my son for missing the IV, saying that he was “too strong”. I’m not sure how an 11 pound infant is stronger than a grown woman, but as a fellow healthcare worker who starts IVs in infants, I understand the importance of having a good hold on the limb and having the patient properly restrained before trying to poke him. To make our experience even more frustrating, when I tried obtaining my son’s radiology reports by creating an account in the Patient Portal, nobody seemed to know how to help. I was transferred to five different departments before I encountered a voicemail and gave up. It was ultimately an NP at Kaiser who reached out to radiology directly to get reports on my behalf, but it is still frustrating to me that I cannot view them myself (what if we are out of town and have to take our son to the hospital? Having a record of the tests he had would be really helpful then!). If a patient is establishing care at the hospital, it would make more sense for staff to provide parents with the invitation to join the patient portal instead of putting the burden of establishing an account in parents who are already anxious and stressed out about having to come to the hospital in the first place.

I was a staff member at one time. Childrens Hospital is a great place to work. It may get busy that's because they are dealing with some serious health issues with our little ones. So be patient you will ❤ love the care.

I arrived at the emergency room at 10 a.m. and waited until 4 p.m. and still no doctor came to see my child. My child suffered from Mesenteric lymphadenitis and was crawling on the ground in pain. Later, we had to leave here and go to another hospital for treatment. Help, the people behind us came later than us, and after several groups of people changed, it was not our turn. This is a hospital that discriminates against people of color!

Garbage Dump of a hospital. They lie to you over and over and over and over and over. And they wont let you leave when you are medically cleared to go. My daughter and I were told repeatedly that certain Drs were coming to talk to us….and 3 DAYS later, no one has. So we packed up to leave and were told we legally couldn’t. This is after I asked for clarification on if we were legally required to stay and they Refused to answer me. We are trapped in a hospital. It’s inhumane.

Negative stars: Not recommended. Avoid the ER at all costs. It’s a children’s hospital with smell of cigarettes and weed. You will also end up waiting in the ER for more than 3-4 hours with no care. The staff does not care on how much pain your child is in. They just follow the order you checked in at. I had to leave with no care for my special needs child who started hurting himself. Staff wanted us to move in a room to wait for the private room where the doctor will come. Children’s Hospital is a money making scam.

My one year old son was treated at the ER for a second degree burn a week ago and I was advised to schedule for a follow up appointment with the burn clinic, which took place today. When I went to the burn clinic department , the front staff, two ladies, were extremely rude and impatient when I would ask questions. Mind you this was my second time being in this huge hospital, so I’m unfamiliar with it. I arrived 30 minutes early as advised, and the front desk lady forgets to check me in.When I approach her to confirm I was checked in, she tries to defend herself and instead gets mad at me as opposed to apologizing, I was in the waiting room since 10:30 a.m and wasn’t seen til 12:40 pm . The front staff should be reconsidered because it’s ridiculous that they badly represent which otherwise I believe to be a good hospital with kind nurses and doctors . They should learn and be taught compassion,accountability, and be considerate so other patients can avoid dealing with the same treatment.