The worst experience ever with a gym membership, when I did sign up for the first time they did offer me the most expensive option to bring a guest for free. Today I did bring my partner to a Zumba class as a guest, the “manager” his name is Seth interrupted the class in the middle of all the people and not respecting the instructor also, took us out of it and said my membership do not include classes for my guest. Then he was trying to sell a membership for him even when I am paying the most expensive plan... Well, he did not sell a membership for my partner but also lose a member because I am canceling mine. Great job Seth, I am very disappointed of this place and his customer service, at least wait until the class ends to do it, the level of professionalism and respect was unacceptable and discriminatory.

From the gym tour, to the membership sign-up process, to the kick-off coaching meeting, the facility and class offerings, the amazing staff, and the positive energy found on the classes —- I’m am remarkably impressed with Crunch - Chamblee. From the very beginning they made me feel welcome and transparently divulged all I needed to know about becoming a member. Kudos to the GM and his warm, friendly crew for making this a fantastic fitness facility to be a part of. This is the place -no matter your fitness level. You will be so impressed! I have also worked out at the Crunch - Tucker facility and it’s equally impressive. You’ll need to have the mid-tier or top-tier membership to workout at both places, but the benefits are worth it!

White male Caucasian at the front desk could have approached the situation about members not being able to be guests at a different location in a more professional manner. My guest and I were already crunch members, the front desk male could have kept an open mind about trying out a different location in order to recruit my guest for an upgraded membership. My guest and I were rudely turned away, due to this instance, my guest and I are considering canceling our Crunch memberships.

Great friendly staff and best trainers to help met my goals. Very clean and has everything i need to for my workout routines. Gabe is an awesome manager very helpful when i had a question about my membership options. Been going here for 3 years

I have been a member of Crunch since April 2023 and have visited both this Chamblee location and the Roswell one. While the Chamblee location has more squats racks than the Roswell one, that's about the only thing it has above the Roswell location. The Chamblee location isn't as clean and I am constantly searching around the gym for a barbell pad and clamps. Each time, I haven't been able to find either and have had to ask the staff. They have given me some from a drawer at the personal trainer desk. Also the personal trainer desk is cluttered with people's personal belongings and is visible from the outside as the desk is on the other side of the glass at the entrance. In general, I think the staff needs to ensure equipment is placed in the correct locations around the gym throughout the day. It makes my training session so much longer when I have to hunt around the gym for accessories that should be at each station to begin with.

I enjoy crunch fitness not just because no judgments and no limits place. But because it is clean the staff is friendly and bilingual. I enjoy the open atmosphere.

I go when it first opens to avoid the big crowds and I love it! The staff is super nice and friendly…people are too! They have the equipment needed for a great workout. It’s always clean including the locker rooms. Ample spray bottles and wipes around the gym

SCAM. Wanted to check this gym out as I’m new to the area. Front desk wouldn’t let me use the free guest pass I had signed up for online. Turned me away even though I showed the the pass. So basically they took my phone number and email so that they could sell my data, and then wouldn’t let me work out. Love it.

Wish I could give 0 stars. Suffered injury and had to cancel. They waive signup fee when you join, but then charge 100 every year on top of your dues. They ask for multiple credit cards and checking account info when you sign up. Over the years I got rid of cards and when they stop working they email you. Who looks at email for bills? They then access a bunch fees and nonsense. To cancel you need to go into the gym and can’t do anything online or phone. Ridiculous. Manager of Chamblee location was a total a$$. Customer service on phone says they’ll waive fees but couldn’t cancel membership. Then after you waste your time and go in to location the MANAGER says they don’t have the ability to waive fees. Oh, and they make you pay an additional month of dues and fees when cancelling. It’s not a rental property, why do they need 30 days notice to cancel, lol. Typical gym nonsense. It’s a shame too because trainers that work there are great.

Crunch has been a good experience. The highlight has been the Cycle class with Whitney!! I lift weights in the morning and then take classes with Whitney in the evenings Monday, Tuesdays, and Wednesdays, which are so fun. Super friendly family like environment which is so welcoming. Ive been to other classes and no disrespect to the other instructors, but she's really the best! The only opportunity for improvement that I have for the gym is that they could do a better job keeping paper towels stocked and sanitary bottles filled, but thats pretty much it!

I came here a couple times to get trained by Sabrina. Very knowledgeable! Good attitude, big supporter. She will push you and get you strong. When you get there ask for her, she will get you right. The gym is spacious enough. The ladies bathroom was clean and everything was organized. Love the sauna, could be bigger but its clean. The group class room is huge, big mirrors and enough space to move around.

Just finished a great Monday morning HIIT class with Corey and an enjoyable 10 minutes on their hydro massage machine. Corey’s cheerful personality and willingness to help create such a welcoming environment. He’s helped me SO MUCH with achieving my fitness goals and always takes the time to help if I’m having trouble perfecting my form with any workout. The gym offers so many exercise options that it’s not too hard to find something to do if the next station I wanted to do is occupied - even during its peak hours. If you can, get the membership option with the hydro massage- you won’t regret it!

Of all the gyms, I love Crunch. The place is always clean and while I am working out, someone is always cleaning and making it a great and safe place to workout. All the front desk people are so friendly and helpful. Whenever I have a question about a machine, they are always so eager to help. If anyone is looking for a great place to workout, check out Crunch in Chamblee. You will not be disappointed. I love going there and try to go everyday. Try it...you'll love it.!!

Amazing service! Ryan helped my mom signed up. She absolutely loves her! The gym and equipment is way better than planet fitness. Hours are awesome too since I get off late. Hopefully they’ll extend their hours though! 10/10

I've been to several gyms and never have I experienced an attitude until I met Shauna. It is quite jarring when she is seemingly sweet and cordial to some members but is quick to sour to others. Each time I did something at the counter other than check-in, she would be visibly perturbed. When I went to check a friend as a guest, she was quite annoyed. When I checked out some pre-workout at the register, she made sure I knew it bothered her. I feel I can't even walk in without her judgment. Another friend of mine moved and had to cancel his membership. She was so passive aggressive walking him through the process that even other gym goers could see she was pressed. All in all, great gym, great members, decent staff, aside from one sour pickle.

I like Crunch and this location is awesome! Everything works, everyone is nice and helpful. It also seems to stay clean. The sauna is HOT which is mainly great but it is too small. Overall I like it a lot!

Great price and equipment! The front desk always friendly and welcoming. Thank you Alli and Sabrina for your help!!!

Seth was very unwelcoming and does not know the meaning of customer service. My partner has a top membership there and he kicked us both out of a class because he said that I didn’t pay for it. My partner is canceling his membership and we will report him to corporate. There are ways you approach people and talk to them and I’m not sure who hired him but it was a huge mistake.

I’ve been with Crunch for quite some time now, and I love it. Classes are great, the staff is friendly and knowledgeable and the facility is always clean. Most importantly, my Personal Trainer, Pru is phenomenal. She understands you, she works with you, she listens, and most importantly she always has your best interests at heart. She sculpted my body on many occasions by pushing me with words of encouragement, motivation, and determination. She’s not only my favorite trainer but she’s one of my good and loyal friends

Crunch is a cheap place to work out at, but I've heard so many people have issues with their services. They will make you do the UTMOST to terminate your membership. A family member of mine had an issue with the trainer there and they still required him to pay. The trainer was late all the time and sometimes did not show up. Crunch put his account in collections and every time he tried to reach out to dispute this, they would ignore him. It was disrespectful and I would never try to do business with them because they do not try to listen to their customers.

Love this location, the classes are nice, instructors are helpful and friendly, & the sauna hits every time! I especially love my cycling classes with Whitney!!! She plays the best music & always gives us high energy & motivation to push through our hills in life 🫶🏽

Probably the Best Place in Chamblee to Workout if you want to get in overall fitness. Great place to start achieving the Health you always Wanted. Staffs are awesome specially Gabe and Shauna. The Trainers are pretty cool but Cory, John and the others and From my perspective David is The best guy He is my trainer he motivates me and helps me thru the whole journey blessed to have him.

Love the classes at this location. My all time favorite is Spin class with Whitney. She was very welcoming and helpful when I first got started. She makes working out so much fun , I look forward to it every week!! Her class really is for everyone, Absolutely recommend checking it out for a great, fun workout.

If you’re ever interested in taking classes take the spin classes at 7 pm with Whitney! She is awesome and so much fun and she will remember your name. She’s also a teacher so she’s really good with names. Each week she throws out these awesome themes that makes cycling even more fun! Honestly you should just take the class and find out yourself how awesome she really is!

I've enjoyed coming to this location. Despite occasional crowding, the staff is super friendly, and they have all the equipment and machines you need for any workout. I'm a fan of their group fitness classes, especially Maranda's. She genuinely cares about your fitness journey, constantly ensuring your form and technique are spot-on. The music is always a vibe, and the workouts keep you engaged. Maranda strikes a perfect balance between fun and challenging, leaving you feeling and looking your best when you walk out! ✨

I joined Crunch just for the spin classes and have not been disappointed. Whitney is a great instructor! She has so much energy to keep us motivated during her tough workouts. She's also really good at remembering people, making everyone feel welcome, and keeping the classes interesting with her music and themes.

I’ve been a member here for a while now but had not been there much because of Covid and having both knees replaced earlier this year but started back a couple of months ago when I signed up for personal training with David to help get me back on track, and it’s been great! We went over what my goals are and plans each workout to help me meet those goals. Every workout is fun, different and challenging, I feel myself getting stronger every week. David makes the workout fun, which makes it easier to keep coming back. I also want to say how friendly everyone is there and the gym is super clean!!

FALSE ADVERTISING You can sign up online with a card but when you walk in they try to force you to give up your bank account details!! That's very suspicious and this business should be avoided due to that alone. No gym needs direct access to your bank account... I was initially told they their card payments just didn't work correctly and that was the reason but after the manager confirmed it was franchise policy its clear that this is a lie they are told to say. After some pushing the employee even said that this is one of those scam gym things that is common in the gym industry. Even the employees know the owners policy is wrong! Looking forward to a copy pasted response from the owner as that is clearly what they do on these reviews. Maybe a BBB complaint will get their attention to this highly suspect and potentially illegal business practice of false advertising and lies.

I've been going to this location for around 2 years and it is a great place to work out. Once a week I meet with Trainer John for workout session and have yet to be disappointed. John is very knowledgeable and down to earth. John is able to answer any question I have and has helped me with new workout routines as well as nutrition.

Great gym that is often overcrowded. The gym has all the equipment you need to get a good workout and the employees are very friendly and approachable. My main issue is how often this gym seems to be crowded, which can make it hard to get a good workout in a timely manner. This isn't the fault of the gym, but it does affect the quality of my experience here.

This is best place to get a good workout in. I’d recommend anyone to go here!!!! Very clean and professional. The employees are very helpful and kind. I have no complaints! Ryan was extremely helpful and even accommodated me by speaking Spanish. I’m very impressed with her and this gym!

I’ve been going to this gym for over 3 years. Great atmosphere as far as the people that go here, but the trainers think they own the gym. If you are using equipment or exercising they ask you to move. This does not include classes, personal training only. I guess you could expect that type of environment at a franchise vs a local gym. Just a warning if you are a regular gym go-er. Do not recommend.

This Crunch is well run, I've been going here for years. Staff always cool and professional, gym is clean and has just about everything you need for a pretty reasonable fee. Squat racks and bumper plates for days. Knurling on the barbells is a little too smooth for my taste. Keep up the good work though. Protip, throw some weights in a backpack and hit the stair master until you quit.

My trainer at Crunch Chamblee is the best! Jean and I have been working together for a couple of months now and I feel like I’m really making good progress. She is very attentive, always watching my form, and focuses each workout on my specific needs and abilities. The gym itself is great as well. Always clean and a friendly atmosphere.

Best Gym ever. I used to go to LA fitness but is too expensive. I really like Crunch better than LA fitness. Cody helps me to join the membership!! Awesome!!

So I've been working out for years and have achieved some weight goals. I start with that, because I've never really considered getting a trainer (either too sheepish, or just think "not for me") If you work out at this location GET ROBIN!! It is amazing the results that I've achieved in just 4 weeks with him as my trainer. He accommodates for past injuries (tennis has done a number on my right wrist & knee) Even taking that into account, I've gotten AWESOME results! It's hard, but always changing, but fun! If you are on the fence...DON'T! He is so worth it! The gym has all the equipment you need and is always clean! The staff is super friendly as well....but if you go to this gym....GET THE TRAINER ROBIN!! For real...he will make you work, but so worth it!

I enjoy this gym a lot! The staff is great and the gym of always clean. I signed up for personal training and my trainer was Coach Jeremy Lewis and honestly, if he wasn't my trainer I'd never come to the gym. He challenges you with every work out sessions and makes it fun and interactive. He really wants you to reach all your goals. I've gotten so much stronger working with him! He is a great trainer and knows what he's doing!

Best gym ive been too, the staff is dedicated and everyone in the gym has a positive body building mentality, and anyone in this gym will give you great advice and tips! especially my trainer prudence lou who helped me get into better shape than i could of thought possible. Ask for Pru if you want to start personal training!

Crunch fitness (Chamblee) is great! The staffs are very friendly and helpful. I recently started working with one of the personal trainers, Nikki who is absolutely one of the kindest people I've ever encountered. Her bubbly, caring, and driven personality really resonates well with me. She pushes me to try my best during every session we've had. I love that we can be professional as well as personable with each other. She's an amazing trainer and would make an awesome friend as well with her energetic and caring soul!

Awesome gym ! The equipment is great and the staff is super helpful. Ryan is great! She’s very outgoing and super friendly. I’m usually she but she makes me feel comfortable while hyping me up . She is definitely a great asset to this company

This is by far the best gym I’ve ever joined! I had no idea how to lift weights but the staff was very helpful with showing me proper form and encouraging me to train harder. Ryann is a great help to me, she’s passionate about hyping up other women. My confidence has grown and I look forward to coming each visit!

I train with mitch here absolutely love it!! Stupid nice staff especially Allison in the morning. Do the hydro everyday jump in the sauna sometimes

Went personally to update my card on file on august and it was not done properly. Tried to check in later this month and Anna wanted to charge me a late fee of $30 (that they can not waive ) when it was an error on their part , denied me entry to the gym and said I needed to pay it because apparently “card didn’t save last time ” I understand mistakes happen but she doesn’t even try to work with you . Later this week I called customer service and explained situation .. representative was able to waive fee that is actually $15 not $30.. really disappointed of the type of customer service they provide..