I wouldn't recommend anyone use this facility. My husband and I both had elective surgeries done here and both times the facility was disgusting. My husband even ended up with an infection that we had to get treated at the ER at home. First as you can see in the photos I've attached, there was jello and sticky stuff on and around the end tables and the roll around table, not from us. On my bed there was a hair ball that wasn't from me, when I told the nurse she was just like eww amd did nothing about it..... All of the floors were absolutely filthy. My bathroom was dirty and the gloves in the sink and on the floor were nasty.... then you throw in that the staff when both of us were there 2 weeks apart were almost all new like in clinicals or just graduated and they were lost. They couldn't find veins, I ended up having to have them redo my IV more than once bc my arm started swelling with fluid. Then she went to take the garbage she dropped when changing it out and came back in with the same gloves and was going to touch me again.... like NO. Not to mention they never called to tell me what time my surgery was scheduled for. I had to call them. Overall a horrible experience both times.

Had a minor procedure done here and I cannot recommend this facility enough. I am fortunate in that I don’t have a ton of experience with outpatient care of times in medical facilities. My anxiety was pretty high regarding the whole day but at every point in the process the professionals here did a stellar job. Demetrius a veteran checked us in and was incredibly pleasant, welcoming and even noticed an issue with the billing that was corrected. Our nurse was just transferred and in charge of the out patient nurses I think his name was Tom. Very cheerful guy a ton of jokes and make the experience better. Mind you they sometimes run behind schedule wise it’s nothing out of the ordinary. Everyone else whose names I didn’t recall was helpful and welcoming as well. Can’t say enough great things about my time here. Thanks everyone

Steward is a mess and DOES not care about their patients. I was never given notice that my primary care Dr was moving out of state until she was already gone. All it takes is a simple letter or email. I’ve called several times for help with access to the patient portal and no one can help or they do not answer the phones. I have not had access for over two weeks. The MA/office staff in sugarhouse still have not called me back after medication discontinuation follow up questions. Just overall disregard from this group on patient care, I need more help and will go elsewhere.

Not sure what’s going on with the new owners but boy has this place slid. Arrived on time for my check in for a minor surgery and got processed. I was told a nurse would be out shortly. 40 minutes later nothing and the intake people all left for the day. I have to call the main line, they’re like “we were wondering where you were.” Staff were competent but many seemed kinda dejected. One told me new owners layed off over 100 employees so they were perpetually short staffed. Used to be my favorite facility but not sure I’d go back.

Everyone that we encountered was just the Epitome of professionalism and caring and kindness not to mention their knowledge base was excellent! I thoroughly enjoyed the conversations that we had with Demetrious and registration such a kind soul. Same thing with all of the OR staff they were pleasant knowledgeable and most importantly this hospital system did not give me any grief about my service dog! Everyone seemed to have been educated on how to deal with the presence of a service animal. I cannot tell you how wonderful the care I got was from the anesthesiologist Dr. Howard And the nurse Hannah Lee. Even the medical techs were wonderful kind. I have already told so many of my friends that called to check on me how wonderful my stay in Salt Lake regional horse keep up the good work and thanks for all your caring

Too many missed issues. Glad I was discharged early though

They were exceptional at getting to me within 5 minutes of me getting to the hospital. My grandmas ring got stuck in my finger for 2 days and anything and everything that I tried didn’t work. We drove from the Salt Flats to the hospital due to the swelling and possible loss of nerve function and blood flow. They cut it off in about 5 minutes or less. A mini can opened was used for last of terminology. They cut it in 2 spots and gave me the ring in a baggie so I would not lose it. They were very nice and efficient. Being out of state going to different hospitals isn’t the greatest but this facility was AMAZING!! I would give them 10 Start if I was able too! They were incredibly nice and they were very talkative and personal, made me feel relaxed and at ease knowing the ring had to be cut with a mini can opener. They were all phenomenal at there jobs and they took me back within 5 minutes of me getting there. THANK YOU FOR SAVING MY VERY SWOLLEN FINGER!!

Is there a 0 star review? I dont know if my dad had an option to choose a hospital for his surgery but this one sucks!!! Dr Atherton is the best!! I love him. But the nurses in the floor are extremely rude. You ask questions and they kind of ignore you, you ask for things that the patient needs and they take forever to bring it even tho there’s not that many patients in this floor. Rooms are so gross. Looks dirty, old. Definitely needs better personal here.

I wanted to visit my mother while she is recovering from surgery. She’s in the hospital and has no support person with her. I don’t have childcare, and called to make sure I knew the procedures. I was told by one person I’d have to put a mask on my one year old child, (which is INCREDIBLY dangerous as it’s an Asphyxiation risk to mask anyone under the age of 2 per AAP, WHO and CDC guidelines) and the second person told me no one under 18 is allowed in the hospital, BUT none of that information is listed on the website visitor policies. My mom deserves an advocate and your employees need to understand the hospital policies regarding visitation.

IF YOU CAN, GO SOMEWHERE ELSE. My grandma years ago was treated really badly here. It was one of the few places IN network with my insurance so I thought I would give it a try for my surgery since it's been a long time . Bad choice. Nothing seems to have changed with service or the actual hospital. My surgeon and the post pacu were fine. But the nurses that took me to help me get ready from anesthesia to go home, were absolutely horrible. I couldn't wake up, my oxygen would drop and they would have to rub my chest to tell me to take a deep breath...but the nurse was saying that I was ready to go home 5 minutes after I got there. The nurse would constantly go over to my wife telling her I was fine and not feeling the way I was telling her I felt, instead of helping get me remedies for my nausea , pain , all while hallucinating from the anesthesia. To make matters worse, it's hard enough having to recover and go through a surgery. Financially, Salt Lake Regional is a mess. They expected me 1 week before coming to surgery to come with an Out of Pocket of over $2,000. Knowing that I've had instacare visits, dr visits, and other family that had COVID earlier this year. Our medical situation in fact was so bad this year we had already met our Deductible after a couple weeks into January. The hospital for this nightmare of a visit, and releasing me home too soon, charged $22,000 . The only assistance is a payment plan too expensive to pay while recovering and managing all other medical bills.

I don't care who sees this. Dr. Hawkes needs his license revoked. He is RUDE and has zero bedside manner. And nurse Sidney needs to be fired for her attitude. I have NEVER been treated so poorly in all my life. I would never go back to this hospital. I wouldn't even take a dying snake here. This hospital needs shut down and every ER staff member re-educated on bedside manners. Extremely unprofessional.

This hospital has been pretty good up until tonight a few days ago I went into the emergency room from a spider bite . Tonight it has gotten worse. I had my children pick me up to take me to the emergency room . We were put in room 3 I have never gone into a hospital room or a doctor's visit and be placed in a dirty room with the person before me things . Opened rappers from everything they had to use on the floor and the table they use to put supplies on when caring for patients As well as dirty used gauze . When I brought it to the nurses attention he looked at me and said it just got missed but everything was wiped down. So you wiped everything down but you put the garbage back on top of it instead of throwing it in the garbage he stood there just looking at me I told him well you obviously don't think it's a problem it's okay I'll pick it up .He then put on gloves and started picking up everything to throw it in the garbage so I left without being seen that was not okay.

Don't go to the ER here for an emergency. The ER triage lady at the front desk, so incredibly RUDE. I was there for 8 hours, after waiting for 30 minutes with possible appendicitis, while a person came in to get stitches removed went ahead of me. It's like she was trying to punish me for being in pain. Then they told me, good news you don't have appendicitis. I left and ended up back in a different ER. Two days later Salt Lake Regional calls and tells me I "probably have appendicitis". The lady at the check-in is the opposite of compassionate, her and her coworker were laughing and whispering. It was horrible.

I recently had an overnight stay at Salt Lake Regional. I was a little nervous at first because I have never been there before, but I was so pleasantly surprised. The care was excellent, the bed was comfortable, the room was clean, and the nurses, doctors and entire staff were great. This is the 3rd hospital in Salt Lake that I've stayed at and it is my favorite. I highly recommend this hospital!!

This would be negative stars if possible. My grandfather had a seizure and waited in the er room for 4 hours without even a nurse coming to check on him. I had to go ask multiple times and at one point, they didn't know he was still there. Will NEVER go to this hospital again. Unfortunately this is where the ambulance automatically went to. First and last time here.

Took my son to Holy Cross emergency for medical reasons of bad stomach pain to the point of him falling and fainting. They kept him in examination room for hours only to connect an IV run blood work then finally took him for CT scans after leaving him in waiting for another 2 hours totally not normal compared with other emergency hospitals used before. All they could tell us from results and long long waiting was a big fat NOTHING showing cause of his condition or pain. Why didn’t they do an ultrasound in first place. My son told radiologist he hadn’t eat all day from 12;00 noon when he was admitted until 7:12 pm when completed, have they no compassion?? With all being said…was told nothing abnormal from CT results. Extremely long waiting for results a big fat 0!! Will not use this facility again, they didn’t even give him anything for his pain was such a waste of a day but they will surely collect payment for services with unknown results.

I would give 0 stars. The nurses are very inconsiderate, rude, and mean. My brother had surgery today. And was in pain and dizzy, they wouldn't give him anything for the dizziness. We had to really be persistent for it. They also wereaking fun of h, and when he told them he was in pain, they told him he wasn't, because his vitals were fine. Never going there again. This place should be shut down.

I had a great experience at the Salt Lake Regional Medical Center. Dr. Medlin is the best! Nurses, Diane & Sam, took excellent care of me. The whole staff were all so friendly. I've had a lot of surgeries in my life and have been in big hospitals where you don't get as good of service or attentive care as you do in a hospital like this one.

Recently went to the ER this past weekend. Quick check-in process. Luckily it wasn’t busy, taken immediately to be treated with a lacerated left big toe. Quick service, friendly and attentive staff. All patched up within an hour and a half. X-rays done, Doctor cleaned the wound and put in 5 stitches -and wrapped my toe. Big thanks.

I was comforted and extremely impressed with the professionalism and caring of all of the Sale Lake Regional Medical. Center staff. I had taken a serious face plant on a sidewalk while out for a walk with my daughter and grandson. I was given a CT-scan and after the test was given an explanation that was reassuring and understandable to a lay person.

My husband has had over a dozen procedures/surgeries during the past 20 months in 4 states and 8 different hospitals. We have never had a “patient advocate” before we met Lisa Maxfield at Salt Lake Regional Medical Center. She was such a fun breath of fresh air and made us feel right at home and very comfortable during this stressful time. What a nice and unexpected service.

We had to go to this hospital for heart surgery and the staff and Dr were amazing. The hospital had some mechanical problems but the staff was very kind. Lisa was incredibly knowledgeable and very helpful during this time. Lisa helped us as the family know what was going on the entire time we were at the hospital and made sure we were comfortable and taken care of. I can not say enough about how helpful and compassionate Lisa was and how kind the staff was.

I was recently taken to the emergency room after a kidney stone hit me hard. The nurses and doctors in the E.R. and hospital, were amazing. Thank you 🙏 for compassionate work you provide to the residents of this valley. Danny Ardito

Someone got to see this! Whoever was the operator for tonight 2/23/2024 somewhere around 6:45 - 7:00 pm needs a proper training and should learn how to be professional. This lady hung up on us twice and when she answered the call she was so rude! Why would a hospital hire someone that is not willing to help? We just needed to know if a case manager will be there tomorrow or if there's a contact number we can call. Very disappointing.

I just had a mammogram there today...Karen is the BEST! She was so kind and funny and made an uncomfortable experience 10x better. If you are looking for a great place for imaging or mammogram, I would highly recommend!

I was recently a patient at SLC regional and I just wanted to say I had a great experience. From the time of admission, to the time of discharge, I was treated with great care and compassion by every employee I came into contact with. Samantha, Addy, Kareena. Leslie were all so amazing and made it as comfortable as a hospital stay can possibly be! I was a high maintenance patient the first two days and they never made me feel bad for it. I can’t remember the name of my first nurse but I think it was Allison. Anyway, everyone was amazing and I would recommend this hospital to anyone who wanted to feel they are in great hands! THANK YOU!

i had an elective surgery last week, the nurses/doctors that works here are all great, they were very nice to me! they are very good with what they do specially Dr Andrea Smith! Everyone that works here CARE about thier patient!

The cafeteria personnel were so kind. The food was inexpensive but tasty.

Great Doctor, nurses and front desk agent. They were so sweet and helpful to me during a traumatic and confusing time. My ER experience was so kind. Thank you guys for treating me so well.

Great staff. Everyone was so nice and accommodating, very knowledgeable and helpful. 3rd floor staff and Dr. Macdonald were excellent! The food was very good also. This will be the hospital of choice if another surgery is needed.

I have had multiple surgeries and think this hospital is the best. Dimitri was very kind and efficient while checking me in for surgery. The nurses and techs are outstanding! Everyone cares for me as a person not just a responsibility. Thanks to all of you.

Needed to understand my medication schedule after being released from the hospital. One call to Lisa and she went to work to gather the information that should have been included with my discharge. This was 7 pm BTW. She called back with detailed medication schedule and was very verbose with the medication details and such. Hugely helpful.

I was absolutely very impressed with Salt Lake Regional Hospital. My surgeon Yvonne Hsu is wonderful. Her care and compassion is fantastic. The entire staff from checking in to being released was excellent. It was a difficult surgery for me and everyone was top notch. All of my nurses were very good and I would like to personally thank each and everyone including the MA's.The Anesthesiologist was the best that I have ever encountered and I have had numerous surgeries. My patient advocate Lisa Maxfield was a pleasant part of my journey. She was definitely a ray of Sunshine through my ordeal. Thanks again to you all! I would highly recommend this Hospital. Now the journey to recovery is a rough one but God willing things will get better soon.

AWESOMENESS…. Cluster-Kindness is here. Amazing teamwork. Name changes are catching up. -> Holy Cross Hospital is the old Salt Lake Memorial.

I will eventually get to the part that won you 2 stars, but even before checking in at the hospital we dealt with some huge frustrations. We reached out to our doctors office to see if it might be possible to schedule for the following week, that was a Friday. Our doctors office replied by end of day that it could be scheduled and we would hear from someone. By Wednesday we were still waiting to hear from the hospital or the doctors office. We left three voice mails, unable to speak to anyone in persons. We decided on Thursday that it most likely wouldn’t happen. By late afternoon we were contacted by our doctor and the hospital. The information was different for both calls: report at 8:30, report at 10:00 one hour of pre op, short time for pre op lying flat for two hours then the anesthesiologist said he would be lying flat for 6 hours just prior to the procedure😫 Still having questions we arrived just before 10:00 am. Still wondering we planed to be done and home by 5:00 pm. We left our house before 9:00 am and arrived home at 8:50 pm, 12 hours later. It appeared that the hospital had issues, public bathroom door was broken and didn’t lock, we hunted for kleenexes in our room and surrounding rooms and finally got a tissue from the nurses desk, we did grab something from the cafeteria, maybe a low two for cleanliness and quality. And the two stars…given to the staff, doctors and people who were working under difficult circumstances but did an exceptional job caring for the needs of my husband. Not anxious to return, to many things needed to be addressed!

Who goes into the hospital for a surgery and has a pleasant experience from the moment they enter and exit, well I did! The staff was amazing! Special thanks to Tina, Elliot, Cooper & Lisa Maxfield! Lisa was there every step of the way with encouragement, comfort, and laughter! And, most of all Dr. Joel MacDonald BIG THANKS, you changed my life for the better!

I loved all the nurses and doctors. Amazing helpful staff. They make you feel taken care of. I've never been to this hospital for surgery but they were great. I have a second surgery coming up and im actually not so nervous now.

The experience for me at Holy Cross Hospital SLC was fantastic from pre-op to my overnight stay on the third floor. I was well attended to by Kate, Lisa and Peggy. My first visit to a hospital since I was a kid and was really impressed with the professionalism and care. It was also a nice touch upon departure to have a Patient Advocate, Lisa give me contact info in the event I had any follow up concerns.

The last time I was there, they were fantastic I loved my nurses . I had been there year's ago during covid-19 and I hated my doctor I wish I could remember his name . So a year ago I went to that hospital south state and will never go back because of the nurses. I ended back in here and I give all if them 110%. The doctor's I had were the best. Dr Memon was so sweet. I WILL GO THERE ANY TIME

While having knee surgery isn’t a pleasant experience, the staff at Holy Cross hospital went out of their way to provide excellent care. Everyone in every role was kind, professional, capable, friendly, and compassionate. I’m grateful that this hospital provides such skilled services. I’m also thankful that the hospital provides Lisa Maxfield, a patient advocate, although I had no need of her services. Thank you so much!

These stars are for Lisa Maxfield, NOT FOR Salt Lake Regional Hospital where I had my surgery one week before it became Holy Cross again. Lisa Maxfield, my patient advocate, made an otherwise miserable experience with the facility bearable. She went out of her way to help me where the nurses were lacking and cheered me up each time she walked in my room. She truly is the sweetest, most comforting person and lifted my spirits whenever I saw her. She followed up with me after I was discharged and personally helped with my discharge and the pharmacy on my way out. 5 Stars for Lisa!!!

I would not recommend this emergency room to anyone. My wife was taken to the hospital due to a seizure and they treated her as if she was overdosing and there was ZERO urgency. The room she was placed in was dirty with wrappers everywhere and also blood from the previous patience(s). Not only was the facility disgusting but so was the "professionalism" of the ER staff. The comments they were making about other patience in the facility was so unprofessional and disheartening that care givers could talk so badly about people in various conditions right in front of other patience and their loved ones. Not a place that I will ever take a loved one to again.