2/5 Jennifer B. 10 months ago on Google
Initially
things
went
well
with
this
company.
They
were
polite
and
responsive
and
were
able
to
schedule
the
refrigerator
repair
in
a
reasonable
amount
of
time.
However
several
days
later,
the
new
ice
maker
still
wasn’t
working.
I
called
to
have
them
come
out
again.
This
time
it
took
a
little
longer
for
them
to
get
to
us.
I
never
received
a
call
about
that
repair.
I
never
received
an
email
about
that
repair.
I
waited
to
pay
the
invoice
because
I
wanted
to
make
sure
the
work
was
completed
correctly
and
to
save
myself
a
second
transaction
should
additional
payment
be
needed.
Additionally
there
is
no
online
payment
option
so
I
was
planning
to
send
a
check.
I
never
received
another
invoice
and
quite
frankly,
forgot
about
it.
Typically
companies
either
call
me
with
a
service
update
and
payment
option
or
they
email
me
another
invoice.
Budget
Appliance
did
neither
of
those
things
and
I
inadvertently
overlooked
the
single
invoice
I
received.
An
accident
but
it’s
completely
reasonable
and
appropriate
for
the
company
to
follow
up
on.
All
of
this
is
to
say
that
I
was
not
angry
about
the
follow
up
and
I
absolutely
agree
that
they
needed
to
receive
the
agreed
upon
payment
for
the
work
they
completed.
Today
I
received
that
follow
up
email
with
the
invoice
and
less
than
1
minute
later
I
got
a
phone
call.
The
woman
was
not
friendly
at
all.
She
said
she
needed
payment
on
the
phone
immediately.
That
is
fair,
it’s
been
a
a
month.
I
preferred
that
because
it’s
easy,
immediate,
and
keeps
me
from
having
to
remember
to
send
a
check.
This
entire
time
she
was
cold
and
indirectly
treated
me
like
I
was
trying
to
dodge
a
payment.
She
told
me
they
could
take
debt,
MasterCard,
or
visa.
Unfortunately
I
am
in
Asia
and
I
don’t
travel
with
all
of
my
cards.
I
told
her
that
all
I
had
was
an
American
Express.
Again,
she
rudely
said
“fine,
I’ll
take
that
number.”
At
this
point
I’m
tired
of
being
spoken
to
in
this
tone.
So
I
asked
how
they
were
now
able
to
take
a
card
she
just
told
me
they
didn’t
take.
Turns
out
they
do
take
it
if
you
don’t
have
the
other
cards.
I
finally
asked
her
why
she
had
an
attitude
with
me
and
with
attitude
she
told
me
she
didn’t
and
that
she
was
just
explaining
how
things
worked.
She
was,
but
she
wasn’t
doing
so
kindly.
I
gave
her
the
card
number
because
again,
I’m
happy
to
have
this
paid.
I
emailed
them
for
a
receipt
and
they
told
me
they
had
only
just
sent
the
invoice.
I
reminded
them
that
they
has
also
received
payment.
Finally
I
was
able
to
get
that
receipt
but
I
feel
like
I
shouldn’t
have
had
to
contact
them
to
do
so.
Between
the
need
for
a
second
visit
from
them
because
the
job
wasn’t
completely
the
first
time,
the
lack
of
communication
about
the
second
visit,
and
the
bad
customer
service,
I
am
giving
them
just
2
stars.
I
own
11
homes
and
a
business
myself.
I
understand
late
payments
and
customer
service.
I
need
appliance
repair
often
and
have
a
lot
of
options
about
who
does
that
for
me.
I
deserve
quality
workmanship
and
reasonable
customer
service.
Next
time
it
won’t
be
this
company.
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