3/5 Chun W. 7 months ago on Google
Overall:
3/5
Cool
to
stay
so
close
to
so
many
animals.
Great
for
kids.
On-site
pools
at
Kidani
are
great
for
kids
too.
Bread
service
at
Sanaa
is
delicious.
Night
safari
a
must
do!
Amenities:
4/5
Excellent!
Animals,
overlooks,
viewing
areas!
Pools
and
kids
areas
are
great
and
very
friendly.
Arcade,
laundry,
community
room,
lounge
area
all
included.
Buses
to
all
the
parks
easily
accessible
and
gift
shop
is
stocked
and
has
soda
fountain.
Only
down
side
is
parking
is
very
difficult.
Recommendation:
Revised
parking
control
and
traffic
plan.
Add
occupancy
indicators
over
each
space.
Also,
make
a
dedicated
lot
for
cast
members,
saw
that
guests
and
crew
share
the
same
lot
under
the
building.
Technology:
2/5
App
key
works
intermittently.
Stays
at
other
resorts
in
years
previous,
we
found
the
app
key
to
be
completely
reliable
but
at
Kidani
this
year,
it
was
hit
or
miss.
Same
phone,
same
app,
same
stay.
Sometimes
it
works,
sometimes
it
doesn’t.
MagicMobile
doesn’t
open
the
door.
Have
a
keycard
backup
available.
Internet
bandwidth
and
quality
is
poor.
Speed
test
in
the
early
evenings
results
in
1.5/1.5
mbps
with
high
jitter.
Also
wifi
signal
is
completely
gone
in
the
throne
room.
Compare
to
my
cell
speed
test
at
35/7
mbps
in
the
same
spot.
Higher
ping,
lower
jitter.
Gate
guards
frequently
had
handheld
device
scanning
issues.
Recommendation:
Do
better
E2E
integration
testing.
Room:
1/5
Extremely
dated
and
it
shows.
Fixtures
dated
and
old.
Counters
dated
and
old.
Furniture
is
chipped
(and
not
the
intentional
distressed
kind).
Only
one
nightstand
in
the
room.
One
night
I
thought
there
was
a
nightstand
on
my
side
because
I
was
groggy
and
there
was
a
sconce
right
next
to
bed,
and
a
thump
later
my
phone
is
on
the
carpet,
the
fraying
carpet.
Huge
sink
area,
only
one
sink.
Besides
the
towel
bar,
only
one
awkwardly
positioned
towel
hook.
Separate
water
closet
(nice!).
Shower
pressure
weak.
I
would
say
about
~30%
that
of
a
normal
domestic
hotel
chain.
Had
maintenance
look
at
it.
Front
desk
says
yes
its
known
that
Kidani
has
low
shower
pressure
and
its
normal
because
most
people
take
baths
not
showers.
I
wasn’t
sure
what
to
do
with
that
so
I
just
went
back
to
the
room.
Recommendation:
Update
the
room.
It
feels
two
decades
used
but
it’s
not!
Have
two
nightstands
per
bed.
Double
rooms
can
share
the
middle
one.
More
towel
hooks.
Fix
the
shower
pressure.
If
the
excuse
is
that
people
bathe
and
don’t
shower,
then
get
rid
of
the
shower
altogether
and
the
shower
curtain.
And
also
get
a
taller
bathtub
that
can
hold
more
than
1.5
feet
of
water.
Nobody
can
lie
down
in
1.5
feet
of
water.
Oh
and
fix
the
loose
1990s
generic
office
building
door
handles.
Service:
3.5/5
Restaurant
service
was
great.
Safari
people
are
top
notch
and
clearly
very
passionate.
Valets
are
prompt
and
helpful.
Community
room
attendants
are
very
attentive.
Golf
cart
assistants
are
roaming
the
parking
lots
looking
for
guests
who
need
help.
Bus
drivers
give
trivia
to
help
pass
the
time.
I
would
say
all
the
individuals
are
doing
their
best
but
the
coordination
between
departments
is
missing.
Called
about
a
maintenance
issue,
asked
that
maintenance
come
after
5p
since
the
child
was
napping
after
having
a
demon
like
afternoon.
Maintenance
knocked
at
4:15p.
My
fault,
tag
wasn’t
out.
Asked
them
to
come
back
when
we
go
for
dinner.
Came
back
but
not
sure
if
they
did
the
fixing
or
not
because
nothing
observable
changed,
no
note,
nothing.
Turns
out
the
pitiful
shower
pressure
is
normal
at
Kidani.
Just
something
different
than
previous
years,
at
other
resorts
where
nothing
had
to
be
asked
for.
Things
I
didn’t
know
I
needed
happened,
it
felt
…
magical
(cliche).
Like
with
a
family
in
a
kitchenette
room.
I
need
paper
plates,
utensils,
over
Mickey
shaped
towels.
Recommendation:
Not
sure,
use
a
better
CRM
with
an
all
encompassing
view?
Have
better
departmental
KPIs
that
are
more
synergistic?
Leverage
standardized
feedback
collection
mechanisms
that
focus
on
critical
qualitative
feedback
and
moderated
user
interviews.
Restock
the
kitchenette
with
paper
plates
and
utensils
every
day.
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