The way customers are treated at The Grove at Shrewsbury location is deplorable. I recently attempted to return a gift (a Le Creuset baker) and although I did not have a receipt I was hopeful that I would be able to work something out as I knew that the item was purchased at a WS. At first the staff said there was nothing they could do as I had no proof that the item was purchased at WS. I asked if there was a way to look up the purchase if I provided the purchaser’s name and email. This should have been an easy task, however the staff involved made it seem like it would be a huge ordeal and they did not want to waste their time. They started questioning me about my relationship to the gift giver, when the purchase was made, and when I received the gift. After answering these questions they finally agreed to search their computer system. After a very short search they stated that they could find a receipt for another item that was part of the gift but not for the item I was trying to return. Furthermore, the staff then started claiming that WS does not sell the item that I was returning. I explained that the item was not purchased at this WS and asked if it was possible that it was simply not carried at this location. This idea was promptly dismissed. I left the store extremely frustrated and annoyed with how I was treated as a customer. Once I got into my car I did a quick internet search I was able to locate the exact item (color and all) being sold from WS. Overall I was made to feel that I was somehow trying to cheat this corporation by attempting to return an item that they sold and will never shop here again. The only silver lining in this whole experience is that I was that I was planning on returning the item and then purchasing a more expensive Le Creuset pan. I am very happy that I am not giving this establishment a single penny.

When I married many years ago, I used the WS bridal registry. They stopped the service about six weeks before my wedding with no communication. When I asked why the site had problems was advised the registry was just a test. Have not been back since.

A fabulous shopping experience every time ! The staff is exceptional providing terrific suggestions on some of my favorite cookware dishes, and food items such as spices and olive oils. They also provide gorgeous wrapping services giving your present that extra added touch of Wow !

The Williams-Sonoma at the Grove is always a pleasure to visit. The store is always clean, stocked and ready for customers. The staff is always extremely friendly and willing to help answer any questions you my have about items. All employees wearing face masks.

They are always very helpful. I found exactly what I needed. I always go there for my cookware. My Husband and I love that store.

Staff is courteous, helpful, and knowledgeable. Store is kept immaculate as always. I have been impressed by the order online, curb pickup as well as the safe in-store shopping.

It was amazing! I do not like to shop, but the people there were beyond helpful and friendly. Got the perfect gift!

Great higher end kitchen supply store. Bought additional Shun Classic knives to complete my set. These knives are life time warrantee for sharpening. The store offers knife sharpening as well.

Very nice store and staff. Great selection and service.