I have been sitting in here for at least 45 minutes with no interaction from the staff. There appear to be 2 bank employees who have the ability to tend to normal/basic membership services. The mortgages employee states she can only do mortgages, but cannot do any of the basic membership needs. No manager appears to be onsite and if one is, he/she has failed to acknowledge all of the individuals awaiting basic member services. So far 3 different groups of individuals have left without being helped. And no one from the staff even attempted to determine how improve the situation. I have had an account here for over 20 years and I can say that over the last 3-5 times I have come here for service, I have been completely unsatisfied. I would not recommend opening a new account here, if you ever need assistance. Very poor service. Also the employees reek of cigarette smoke, which means they are taking breaks.

I am deeply disturbed by a SRPFCU membership drive commercial that I just viewed, and I find it necessary to submit this Google Review. I am submitting it Anonymously, and have hopes that I may save someone from the trouble of becoming a member of this bank. My customer experience with SRPFCU was horrible. At first, I was not a member of the bank, and attempted to gain membership by applying for an auto loan. I had a decent credit score, but the result was a denial.....(which should have been a HINT). I waited six months.....paid off credit cards,...... and I gained an auto loan through a car dealership on a different pre-owned SUV. This loan had decent terms, including payment and interest rate, but there was room for improvement. The next month, I became a member of SRPFCU by opening a Savings Account, and within a few months I applied for a new loan on a newer model car with lower miles. All of these cars and SUVs were once dream cars. By purchasing this newer car I wanted to gain a lower interest rate, payment and further build my credit. I also purchased this car for better fuel economy. Although this application was successful, my problems had just begun. I wondered if I was moving too fast, or if my car was too attractive. Becoming a member of SRPFCU turned out to be the worst decision that I have ever made. The relationship was extremely strange and weird at times. I made timely payments, and usually tried to pay three months in advance. The eerie feeling never went away, and it still lingers. Eventually I learned the reason why being a member of this Credit Union always had an air of caution. Things changed (for the worst) rapidly after gaining the SRPFCU loan on this newer luxury model sports car. There are things that I will not discuss in this Anonymous Post, but I must once again state that being a member of SRPFCU was not good for me. Within six months, I was almost forced to purchase another car....and all though SRPFCU willingly accepted this loan....on another dream car.....the strange/ weird/ cautious feeling never left. My roller coaster of a life continued for three more years.......as I continued to drive this third auto,.....and the eerie feeling never left. During these three years, I also called the Credit Union to inquire about purchasing a home, and was turned away during the telephone interview. All the while the Asset Recovery Department of the Bank wanted to take ownership of my cars.......and sell them for pennies on the dollar......to their friends. THIS IS THE BUYER BEWARE NOTICE TO ALL LOAN APPLICANTS WHO ARE CONDUCTING RESEARCH ON THIS BANK. BEWARE. NOT EVERYONE AT THE BANK WANTS "YOU" TO LIVE "YOUR DREAM LIFE."

Wanted to make an ATM check deposit and it seems like every time I go to make one it’s not accepting deposit (warrenville branch). So I went to the one on Martintown road thinking I was doing something… I get there and it’s down also. 🤦🏾‍♀️ Not cool…. using up gas for nothing.

By far the worst. I have plenty of money on my card and tonight my cheap a** replacement card has trouble making a transaction. The ATMS are always broken. Always. Very inconvenient Banking business. And worst of all PEOPLE SHOULD BE ABLE TO CALL ANY HOUR ANY DAY TO CHECK THEIR BALANCE. "CUSTOMER F%$## SERVICE

I decided to use srp to get a preapproval on a home mortgage. I was submitted my application and heard nothing back from a loan officer. Weeks went by and I attributed the delay to the COVID crisis. I finally emailed the assigned loan officer and he called. I arranged to give him all documents to make the interaction as smooth as possible. Uploaded all documents in the online portal and again heard nothing. Emailed him to notify they were in the portal and heard nothing. After no response for weeks (and missed opportunities on 3 houses), I email him and he responds. He tells me that my credit score was too low for an FHA approval ( mind you others banks and mortgage brokers stated it was more than necessary for one). He proceeded to tell me that two weeks prior the FHA changed their guidelines. I asked where to find this and he stated "I'm sure you can find it online somewhere." I asked if the bank changed their guidelines. He repeated that it was FHA. After research it was SRP that changed their guidelines and FHA guidelines had changed but not in a way that would effect me being approved. I would have more respect had he simply said that they didn't want to approve it rather than lie so blatantly. Lucky for me other banks knew their stuff and we are moving into our dream home soon.

My husband and I have joint accounts . I can’t get into our accounts without pulling teeth, not even with the app and certainly not by phone. I have my own savings but because we have two more accounts it’s almost impossible. Security is good but this is ridiculous . WTH??

Worse bank in Augusta. Have been calling since Tuesday long wait times. I requested a call back and I never received it. Im on hold now it's been 30 min and why is there only 1 number for several banks why can't I call the bank personally smh I'm tired of all banks at this time.

I would normally give the West Martintown location a 5 star rating but not after the service I received today. Martha Love has a stern and cold way about her. If she is this way normally, she doesn’t belong in customer service.

Never answer the phone it doesn't matter what day or time. Horrible customer service.

Exremely rude bank tellers. Excellent customer service for the member services but cant say the same for the tellers.

One of the best experiences I've had with any SRP branch. Ms. Moneke was super informative and helpful with the issue I was having with my account. She was extremely nice and made me feel very welcome and comfortable! 10 out of 10 would recommend this branch to anyone looking for highly professional and timely staff!

I came in this evening to set up a new account and got amazing assistance from Timorra Gracy she’s was so helpful and made the process simple fast and fun.