To fellow Fairfield-Suisun inhabitants, keep in mind government and, most especially, federal employees are very very hard to get rid of once hired. They have some of the best job security, and it takes a lot of processing, paperwork, and green checks to effectively fire somebody for not doing their job well. What does this mean for you? It means that they can treat you how they wish and do whatever they want and get away with it. Ouch. This is always why you use a yes sir and yes ma'am here if you want an easy time. That said, it doesn't make bad service right. They're supposed to service the public. I've been to many social security offices, and this one is pretty terrible. I know who I'm dealing with, so I take steps to make sure I get good service. However, SS offices in Texas always went way above and beyond to assist my concerns and they never left out any important details that forced me to come back. Their SS offices make this one look like poop. Where's your standards, Fairfield-Suisun SS?

Waited for someone in this office to pickup my call for 45mins on the phone, finally someone picked it up and after giving the information she needed from me (around 30secs on the phone) my call was dropped! I don’t know if it’s intentionally dropped or what but it totally wasted my time. Tried to call them again a hundred times but no one answers. Unreliable service!

Waited about 40 minutes and I had an appointment. Rep was VERY short and rude. This was my first time filing for SS. Well, on my second trip there, found out my paperwork was lost. They even inferred that I never was there to begin with. Had to reapply. Took 2 to 21/2 hours for agent to help. I felt like a criminal and was disgusted with the whole thing.

Not to happy that no office in the United States is open. But they can take our money.. my sister has an emergency and needed a new SS card to get state help.. yet they want to fill a form mail it in with your ID.. this should be unacceptable ppl!

I was really dreading this visit. I had 4 separate issues that could only be dealt with in the office. I had heard the stories of long lines and inefficiencies. I was greeted by the security guard at the door. He courteously gave me the security briefing and then talked me through the check in kiosk. It was easy. There were only two others waiting and by the time I was checked in, there was only 1. I waited about 10 minutes before I was called to a window. The clerk was friendly, capable, and understanding of all my issues. Within 10 minutes, she had all my issues straightened out. It was not at all what I expected. Thanks to these individuals who obviously enjoy their jobs and do it well.

Not helpful, do not return calls...they act like they are bothered with your questions. It's amazing to me that a government agency can flat not return voicemails when THEY called you for information. Just disgusting.

The building is upstairs, just in case you were not aware of that fact. Line seemed to move rather quickly.

If you are POLITE, PATIENT, RESPECTFUL, and go in there knowing what you want and whay you need to bring, this place is very pleasant. Get there early. Really early. I got there 20 minutes early and the hallway/stairs were full of people in line. I got in and out in an hour. If you get there after they open expect to be there 2+ hours. People I spoke to there were very nice. Leaps and bounds better than any dmv I've ever been to.

I called the main SSA number & after being on hold for 35 minutes then call being dropped, I called my local (Suisun) office. The customer service agent answered right away, after being verified, and was very helpful! Completed my business within 5 minutes. Thank you!

Gave wrong information!!! Staff is rude, incompetent and does not know how to do their job! Lousy service!

Showed up with my baby to give them the documents they requested when I filled out an application online. After an hour of waiting, we finally get seen and are told that we have to come back with something else and that there is a way to do express check in on the kiosk. I finally come back, and there is no button and I’m stuck yet again waiting for an hour because that woman lied. I’ve never liked the staff here, the security guy at the front is not very friendly, and quite dismissive when you ask him a question too. This office is also nasty, and people put their bare feet on the chairs too so fyi on that one. It’s not a great location to have a SS office in my opinion.

They dealt with me very well and gave me very good information regarding my papers. The behavior of the staff was very good. My English was not very good but they explained me very well. I am very thankful to all the staff.

A bit of a wait but the staff we met with was so courteous and helpful.