The worst internal medicine clinic I have ever experience. UIHC as a whole is horrible. Afyer.moving back to the Midwest I can say any other area has better providers. PCP is never there, wrong diagnosis, and after an Injury which resulted in broken bones even an MRI order for the WRONG body part! They do not listen, are barely compassionate and just keep referring you to other specialists when they don't feel like taking the time to figure out what is going on with you. After seeing several specials I was finally diagnosed with a genetic syndrome which should have and could have been diagnosed a LONG time ago. They also do nothing for pain management other than giv you very painful injections which don't work and cause.more pain. Absolute worst hospital I have ever been to. I would recommend anywhere else but UIHC for anything

I saw Dr. Erin Sternhagen. Horrible provider who is never there, forcing me to see a different privide every time I came in. I was in extreme pain, was given the third degree and all they doubted that my symptoms were real. They did nothing for the continuous pain and discouragement I was feeling from feeling unheard. They pumped me full of alternate medications, all of which had horrible and long lasting side effects rather than provide pain relief. I soon switched to another provider whom immediately sent me in for testing to find that I had an extremely serious genetic disease, symptoms being extreme pain that should be treated with hormones, pain medication, and continuous physical therapy. My new provider couldn't believe that Dr. Sterhagen and her associates left me with no testing and no pain relief. I contacted patient advocacy several times, only to be continuously told that they would "look into it". Nothing ever came of it and no one ever contacted me back. I am seriously considering suing them for negligence as they just shrugged my symptoms off and scolded me for requesting pain relief. They are more worried about their "image" and dealing with prescribing Controlled medication than having empathy for the patient and looking into the symptoms to find the root cause. I went through almost 2 years of excruciating pain until I finally terminated them as my provider. My new provider listens, provides adequate pain relief, and actually consults in ways to improve my treatment plan so that I can finally experience quality of life. Do not waste your time. I've seen every provider there and they are all sub par and should be ashamed of their patient approach. They are NOT patient centered in their approach, have extremely sub par bedside manner. Steer clear of this internal medicine clinic. Be an advocate for yourself. I hope to seek the highest level I can in their admin department to show record of their gross negligence and poor treatment. Shameful

Frustrated. I took a 2-hour trip with my mom to get her to her appointment. Although we showed up on time the receptionist told us her appointment was canceled because we didn't show up a half hour early. When I explained we just came from two hours away and couldn't they just see her anyway, the receptionist told me that they have patients from around the world and then asked if we want to reschedule. I said sure! But only if she can actually be seen next time! Apparently this happened to my mom numerous times when other relatives drove her out there. We have since begun having her appointments in our town at a local hospital. My mom only has nice things to say. She's a lot more forgiving.

Had to get an xray, walk in walk out kind of thing. It was quick and out in about ten minutes. COVID measures made the walk longer and I struggled. For warning for disabled folks. Not on them really, I could have asked for help. When I got back to my e-trike, I was in desperate need of a break. So I laid down by my stuff. 2 cars stopped to check if I was alright 😅🥰 it was nice of them. But decided to sit up so cars wouldn't stop😂 (*ˊᗜˋ*)ᵗᑋᵃᐢᵏ ᵞᵒᵘ

Staff is always friendly and waiting rooms are always clean. Pharmacy on site and a coffee shop. What more could you ask for!

The staff in the infusion suite were absolutely incredible. I had to travel from the waterloo area and bring my newborn baby along with me. I would always end up being early in case i needed to stop along the way. They were always able to get me in well before my scheduled appointment; as long as the room was available. To say the staff was great is an understatement. From the moment you walk through the door and are greeted by the receptionist, then to the room, everyone was more than friendly. These nurses went above and beyond to make sure I had everything I needed. It is hard enough to bring a newborn along with you and these nurses made sure that we were comfortable and so accommodating all with smiles on their faces. Let's talk about their skills for getting an iv in. Im usually someone that is a hard poke and these nurses could get my iv in in one try. If I could give them more than 5 stars I would. I can't say thank you enough.

Much easier than main hospital. Unfortunately now have to go to both. Freindly check in and out staff and nurses

My doctor, Dr. Slayman is very professional, polite, and understanding. If I have any concerns, I use MyChart to message him, or any other medical professional if I have any concerns/problems.

If I could give zero stars I would! Out of all the doctors I had only one was decent and also had a very negative experience with a nurse by the name Wendy Thornburg who was extremely rude and combative and refused to get me connect to the doctor I had last to discuss getting medication I was recommended to start.

1st appointment here and everyone was very nice & helpful. The doctors are very knowledgeable and listened to all my concerns.

Very nice facility with some highly educated doctors and nurses. A small chilled bottle of water is offered to every patient.

I absolutely love my physician and her nurse practitioner; they are amazing. Never have I met a team so compassionate and patient focused. They always listen to my concerns and address them promptly and respectfully. When I found Dr. Hoffman I had been through multiple physicians because I always felt dismissed and judged. I have been with her for years now and never plan to switch. Her nurse practitioner Becca Mischel is an added bonus. I started seeing her more recently and she is absolutely wonderful. I couldn't ask for a better care team. Thank you for all you do!

You’ll cal to get an appointment, you’ll wait 2 months, you’ll go to your appointment 15 minutes before the actual time, you’ll wait an hour before they call your name, you’ll wait another 30 minutes maybe 90 minutes before you get the doctor to see you, really bad experience, will never go to this hospital again!!!!!

They do fantastic work here. The people in internal medicine have changed my life!

I cannot be more disappointed at the incompetence my family member (HIPPA privacy constraints prevent me from disclosing this person’s identity), has received at this facility. Lack of timely diagnosis and incompetence in referral semantics has caused delay of evaluations and treatment. This in turn has caused a myriad of potential life-altering issues. The competency of the cancer center at the University is beyond reproach. I have always been treated with the utmost empathy and paramount understanding and steadfast state of the art care by all professionals involved in my stage 4 cancer treatment. I wish the same could be said of the pediatric department at IRL. It is sad when children receive sub par attention to their healthcare. Decorum prevents me from naming names, but the nursing staff and general office staff have been wonderful at IRL.

I like the university so much that I use IRL and the university itself for all my doctors and all my appointments

Staff is always friendly and helpful. Couldn’t ask for better care!