2/5 Sadie H. 1 year ago on Google
I
called
FixedAC
on
08/30
AM
because
our
cooling
system
wasn’t
working.
Chrissy
was
able
to
schedule
me
for
the
same
day.
He/she
stated
that
the
pricing
was
$129/hour
plus
parts
if
needed.
She
said
it
would
be
$129
minimum
even
if
they
fixed
the
issue
in
15
min.
I
understood
that.
The
two
technicians
(can’t
remember
their
names)
came
to
our
house,
went
to
check
out
the
problem,
changed
the
part,
and
charged
my
husband
$289
for
10
min
work
of
work.
They
DID
NOT
come
up
to
my
husband
before
changing
the
part
to
explain
what
the
problem
was,
how
much
it
would
be
and
if
we
were
okay
with
it.
My
husband
paid
it.
But
later
on
told
me
what
happened.
I
decided
to
call
Chrissy
and
explained
the
situation.
I
asked
her
why
it
was
$289.
I
said
I
understand
that
$129
of
that
was
for
the
labor.
But
the
remaining
$160
was
for
the
one
part
(combination
capacitor)??
I
looked
online
and
those
parts
cost
about
$50-$60/part.
I
asked
her
why
they
charge
an
extra
$100
for
the
part.
And
how
is
the
part
more
expensive
than
the
labor
cost?
He/she
stated
that
“that
was
the
pricing
for
a
combination
capacitor”..”
we
are
in
this
business
for
the
money”,
he/she
started
becoming
unprofessional
and
wanted
me
to
say
what
a
fair
price
would
be.
I
said
not
a
$100
subcharge
for
a
part
that
Is
about
$50-$60.
I
then
asked
if
there
was
anything
he/she
could
do
and
they
stated
no.
The
company
was
great
at
being
responsive
and
quick
to
make
an
appt
with,
but
the
professionalism
lacked.
Their
customers
aren’t
in
their
best
interest.
Never
going
to
use
this
company
again.