1/5 Teresa P. 2 years ago on Google
I
will
not
complain
about
the
professional
experience
of
the
Doctors
working
in
this
office,
but
definitely
there
is
some
people
or
staff
that
make
a
very
disappointing
work,
and
that
is
the
reason
of
why
we
removed
our
child
from
this
provider.
During
our
time
receiving
services
from
Children
First
Pediatrics
in
Silver
Spring
location,
it
was
very
common
for
the
staff
to
leave
you
waiting
for
very
long
time
(in
most
cases
exceeding
an
hour)
to
see
the
doctors,
even
for
annual
or
sick
appointments,
it
was
the
same.
Our
regular
provider
was
Dr.
Porras,
always
very
professional,
but
if
we
were
5
or
10
min
late
(definitely
no
tolerance
for
patients
but
for
practitioners
is
ok
to
leave
you
waiting),
Mrs.
Stein
was
the
nurse
in
charge
of
seeing
you,
and
she
did
not
care
at
all
if
your
kid
was
in
pain
or
with
fever.
With
her,
we
took
our
son,
in
that
time
he
was
about
one
year
old,
and
was
with
high
fever
for
about
two
days,
and
she
only
said
"just
give
him
Tylenol
and
will
go
away"
after
a
very
poor
exam.
Two
days
later
we
went
back
because
the
fever
did
not
stop
and
Dr.
Burns
made
a
complete
exam
and
told
us
that
our
son
had
strep
and
the
infection
was
already
on
his
ear.
This
issue
could
be
avoided
if
Mrs.
Stein
would
care
more
about
her
patients.
When
we
tried
to
discuss
with
Mrs.
Stein
in
a
different
appointment
our
difficulties
with
our
son
to
make
him
accepting
different
foods,
she
just
said
"give
him
beans".
I
am
wondering
if
she
gives
the
same
type
of
advice
to
all
her
patients.
During
the
pandemic
last
year,
our
son
had
a
very
bad
constipation
problem.
I
tried
to
contact
the
office
to
see
if
they
were
able
to
receive
us,
but
every
time
I
called
they
hanged
out
the
phone,
which
was
very
frustrating
for
us,
since
our
son
was
in
strong
pain.
I
went
directly
to
their
office
with
my
son
in
arms
but
before
entering
the
room
one
of
the
front
desk
assistants
yelled
at
me
and
said
"stop!
you
cannot
go
anywhere!".
I
told
her
that
my
son
was
very
bad
and
needed
a
sick
appointment
and
she
yelled
at
me
again
saying
"we
do
not
have
sick
appointments
anymore,
go
to
the
portal!"
in
a
very
aggressive
mood.
I
just
left
the
room
without
saying
anything
and
took
my
son
to
Holy
Cross.
After
this
last
horrible
experience,
we
decided
to
take
our
son
to
a
different
provider.
We
cancelled
his
annual
appointment
and
took
him
to
a
different
office.
The
new
office
asked
them
to
send
the
medical
records
but
they
did
not
do
it
until
we
contact
them
again
to
ask
for
this.
However,
when
we
called
them
to
ask
them
transferring
my
son's
medical
records
to
the
new
provider,
they
said
that
we
needed
to
go
to
their
office
and
pay
$20
to
receive
a
flash
drive
with
his
information.
I
sent
a
check
with
the
amount
requested
and
several
weeks
later,
I
received
a
call
from
one
of
this
front
desk
assistants
saying
that
they
did
not
receive
payments
for
medical
records
anymore
and
also
that
I
needed
to
download
them
from
the
patient
portal.
They
told
me
that
destroyed
my
check.
When
I
tried
to
download
the
medical
records
from
our
son,
the
portal
indicated
us
that
our
account
was
deactivated.
We
had
to
deal
with
all
these
problems
for
about
a
year.
Three
weeks
ago,
I
called
them
again
to
ask
one
more
time
for
the
medical
records,
and
they
asked
me
again
for
the
$20.
I
told
them
what
happened
in
the
past
and
the
front
desk
assistant
told
me
"that
is
not
true".
I
paid
over
the
phone
with
my
card
but
the
medical
records
were
not
sent
to
the
new
provider
or
me.
I
called
very
upset
this
morning
and
they
sent
incomplete
information
since
they
said
that
"I
paid
but
they
did
not
have
any
instruction
about
what
to
do".
In
general,
this
provider
was
very
disrespectful
with
my
family,
and
definitely
their
customer
service
is
very
disappointing.
I
recommend
to
look
for
a
better
pediatric
provider.
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