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Coast to Coast Tours

Transportation service Bus tour agency Bus charter Bus company Bus and coach company

😠 Coast to Coast was the contracted bus company for a high school band trip to NYC that I was on. It was the worst bus trip I have ever been on. The lead driver Johnny, could not follow GPS directions and refused to listen to any of the other drivers or chaperones who tried to help with his navigation... People often mention trip, Coast, drivers, driver, company, band, Gloria,


Address

3401 Norman Berry Dr #272, East Point, GA 30344

Website

www.coasttocoasttours.com

Contact

(678) 705-3965

Rating on Google Maps

4.30 (41 reviews)

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Featured Reviews


Frequently mentioned in reviews: trip (15) Coast (12) drivers (11) driver (7) company (6) band (6) Gloria (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Chaed A. 11 months ago on Google
    Coast to Coast was the contracted bus company for a high school band trip to NYC that I was on. It was the worst bus trip I have ever been on. The lead driver Johnny, could not follow GPS directions and refused to listen to any of the other drivers or chaperones who tried to help with his navigation. We have a Life360 map that shows him missing his exit 5 times while trying to get back to the hotel in New Jersey even with other drivers telling him where to go. Half of the band almost missed a dinner cruise when two of the other drivers couldn't follow their GPS or the other busses and went the wrong way in NYC. In NYC, most of the navigating was done by the parents on the bus because the drivers were unsure of where to go. One of the drivers had a loud phone conversation while driving as she broke up with her boyfriend. I believe it was the same driver who hit a lamp post and a toll both with one of the bus mirrors thus breaking it. When she was stopped by NYPD about it she began screaming and hollering at them. The argument with the NYPD was videoed by some of our chaperones. The return trip took 27 hours when one of the busses developed mechanical problems and left us stranded in Virginia for several hours. The drivers were not cooperative with the tour company staff or band staff when it came to discussing plans and schedules. Our longtime band director has made this trip numerous times and has a well planned itinerary that the drivers didn't seem to care about. Fuel stop/rest breaks that were planned for limiting travel time were not made because the bus drivers only wanted to stop at certain truck stops where they could earn driver points thus adding additional time to our trip. Finally, there didn't seem to be enough drivers for the trip and the drivers we did have drove long hours that seemed unsafe. After being in a high school band and making many trips as a chaperone, I have to say this is the worst bus company I have ever seen.
    4 people found this review helpful 👍

  • 5/5 Katherine F. 5 years ago on Google
    My church had a Women’s Retreat and we used Coast to Coast (Willie Johnson) for our transportation needs. Mr Johnson was extremely accommodating and our experience was a very positive one. He answered all our questions and made sure we were taken care of going and coming from Toccoa, Ga. We are planning our retreat for next year and plan on using Mr Johnson for our transportation needs!!!
    2 people found this review helpful 👍

  • 4/5 John “JR” De C. 7 years ago on Google
    Recently used Coast to Coast for a Group through my work at Group Travel Consultants. The trip went flawless. The coach was nice, but the driver, Gloria, really went above and beyond and made the trip fantastic for my client. On time, if not perfectly early, for all group moves and Gloria knew exactly where to go and the best way to get there.
    1 person found this review helpful 👍

  • 1/5 Kadijia S. 6 years ago on Google
    We used Coast to Coast for a band trip to Carnegie Hall last spring. We only have electrical issues and they gladly gave us a credit. This fall we chose to use them again for a 6 hour trip to FL. We used 3 buses. One of which had no air conditioning. The students on the bus had to strip down to barely nothing just to be halfway comfortable, before arriving to another destination to switch buses. There were children on the bus with asthma who had a hard time breathing. This company refused to compensate us properly... horrible and bad business practices.
    1 person found this review helpful 👍

  • 1/5 Allie A. 2 years ago on Google
    Four Buses were doing well over 75 in a 65 and at times taking up two lanes while full of people. Definitely not safe for many reasons.

  • 5/5 Paul K. 4 years ago on Google
    Willie Johnson of Coast to Coast Tours supplied us with one the best drivers I ever had the pleasure of riding with. Driver Ms. Gloria is a class act and she can handle that bus. She was nice and professional throughout and Under the Tent Experience will be doing more business in the future. The bus was in excellent condition. Thank you Willie, Ms. Gloria and the entire staff @ Coast to Coast Tours

  • 5/5 Jessica P. 5 years ago on Google
    What a great company! They treat you like family. Gloria and Ms. Carmen were sweet and helpful. Willie (the owner) was friendly and accommodating. I've read some of the other reviews, and it's a shame that one misunderstanding sent many people from one trip to attack this company. They've been nothing but wonderful for us.

  • 5/5 FLI Preservation I. 5 years ago on Google
    Best Day Trip ever!!! Thanks Russ.. Already booked the next one. We had so so much FUN str8 comedy!! Shout out the Bus driver for getting us there safe and the 2 hostess with the mostess!!! Leia and Gloria... Oh and the music was on point by yours truly DJ Jazzy G he kept Us hyped the entire trip!!! GO DJ that's MY DJ

  • 5/5 Arlene B. 5 years ago on Google
    Great customer service. The driver was courteous, dependable and safe. When you're traveling with a school group, safety is of a paramount importance. The students enjoyed every minute of the trip.

  • 5/5 Mr. V. 1 year ago on Google
    Ms. Lewis has been the absolute best driver!! We’ve made our ATL trip to Baton Rouge annually for many many years.. Ms. Lewis made our trip the best experience we’ve ever had!! Absolute best!! If I could give her 10 Stars I would!! Amazing!!


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